JOB DESCRIPTION Quality and Compliance Officer

[Pages:4]JOB DESCRIPTION Quality and Compliance Officer

Responsible to: Employees directly supervised (if applicable): Family Tree

Legal Services' Practice Manager No line management

Director of Law

Executive Assistant

Business Manager

Practice Manager

Quality and Compliance

Officer

The Practice Manager manages a team of eight staff including this post. The team is divided into two workstreams:

? Legal Finance ? Legal Support.

This role supervises the Legal Support workstream although does not have line management authority

Job Title Position Number(s) Department Section or Service Grade

Quality and Compliance Officer 51030377 Assets and Resources Legal Services HMgn191

DESIGNATION:

1. JOB PURPOSE:

The purpose of this role is to ensure the practice management needs of the service are delivered to a high-quality standard, within the designated timeframes. The role is central to maintaining and developing positive professional relationships with a variety of internal and external stakeholders, including solicitors, barristers and clients, to facilitate efficient and effective delivery of service. The postholder will be a key member of the team owning and delivering the Service's Lexcel quality standard, and will ensure full compliance to the standard

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2. DESCRIPTION OF DUTIES: ? Manage the day to day Legal Support service ensuring that all legal support tasks are completed to a high standard and within the publicised turnaround time. ? Review internal processes and explore and deliver innovative solutions to improve current ways of working. ? Manage relationships and expectations of the team's customers, clients and external parties, including, solicitors, barristers, the Family Courts and the High Court. ? Assist in achieving Lexcel accreditation, and then monitor adherence to the standard going forward ? Lead on the onboarding of new starters and exiting of leavers ? Responsible for timely production of all court bundles ? Assist in the development of the case management system. ? Deputise, when required, for the Practise Manager. ? Undertake any other duties as directed by the Practice Manager

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PERSON SPECIFICATION

Job Title:

Business Support Officer

Values & Behaviours The Royal Borough of Kensington and Chelsea has identified four key behaviours and values that should be demonstrated by all council employees. Successful candidates will show the ability to meet these behaviours. Candidates applying for managerial/leadership roles should also demonstrate two additional leadership behaviours.

A Equal Opportunities

Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.

B Qualifications

Essential: Degree or equivalent

Desirable: Business management qualification

C Skills, Experience and Attitude

Essential: ? Excellent IT skills particularly Word and Excel. ? Excellent communication skills ? Excellent team working skills ? Process driven with excellent attention to detail ? Problem solving skills ? Ability to influence others ? Tenacious ? Experience liaising with clients and other stakeholders to meet demands for information ? Experience of developing, running and analysing reports. ? Flexible attitude to change and problem solution. ? Positive and can-do attitude, able to adjust and adapt to change and unexpected issues. ? Growth mindset with the ability to train and encourage others to learn new skills

Desirable: ? Previous experience supervising a team ? Experience using a legal case management system or other CRM system ? Understanding of Finance ? Experience of working with a quality system

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Our Values & Behaviours

D

PUTTING COMMUNITIES FIRST

? We put local people at the heart of decision making in everything we do. ? We seek to include and involve: all voices matter. ? We provide quality services that are responsive, effective and efficient.

E

RESPECT

? We listen to everyone and value the personal experiences of people in our communities and of each other.

? We adopt a fair and involving approach regardless of any way in which an individual is different to us.

F

INTEGRITY

? We act with openness, honesty, compassion, responsibility and humility. ? We let people know what we are doing and communicate why and how

decisions have been made.

G

WORKING TOGETHER

? We work together and in partnership with everyone that has an impact on the lives of our residents.

? We want to understand, learn from each other and continually adapt. ? I seek out opportunities to learn from my colleagues and build on good

practice.

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