A+ Guide to IT Technical Support, 9th Edition 5 Day

[Pages:2]A+ Guide to IT Technical Support, 9th Edition

Syllabus

A+ Guide to IT Technical Support, 9th Edition 5 Day

Textbook: Jean Andrews, A+ Guide to IT Technical Support, 9th Edition. Cengage Learning Incorporated, 2017,

ISBN-13: 9781305266438

Course Objectives

Students will gain a complete, step-by-step approach for learning the fundamentals of supporting and troubleshooting computer hardware and software. This course maps fully to CompTIA's latest A+ 220-901 and 220902 Exam objectives.

Specific topic coverage includes: 1. First Look at Computer Parts and Tools 2. Working Inside Desktop Computers and Laptops 3. All About Motherboards 4. Supporting Processors and Upgrading Memory 5. Supporting the Power System and Troubleshooting Computers 6. Supporting Hard Drives and Other Storage Devices 7. Survey of Windows Features and Support Tools 8. Installing Windows 9. Supporting I/O Devices 10. Maintaining Windows

11. Optimizing Windows. 12. Supporting Customers and Troubleshooting Windows 13. Troubleshooting Windows Startup. 14. Connecting to and Setting up a Network 15. Supporting Network Hardware 16. Supporting Mobile Operating Systems 17. Windows Resources on a Network 18. Security Strategies 19. Supporting Printers and Customizing a System 20. Virtualization, Linux, and Mac OS X

5 Day Rapid Training Course Outline

Day

Topics

First Look at Computer Parts and Tools

1

Working Inside Desktop Computers and Laptops All About Motherboards

Supporting Processors and Upgrading Memory

Supporting the Power System and Troubleshooting Computers

2

Supporting Hard Drives and Other Storage Devices Survey of Windows Features and Support Tools

Installing Windows

Supporting I/O Devices

3

Maintaining Windows Optimizing Windows

Supporting Customers and Troubleshooting Windows

Troubleshooting Windows Startup

4

Connecting to and Setting up a Network Supporting Network Hardware

Supporting Mobile Operating Systems

Windows Resources on a Network

Security Strategies

5 Supporting Printers and Customizing a System

Virtualization, Linux, and Mac OS X

Review

Chapter Readings

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Chapter 15 Chapter 16 Chapter 17 Chapter 18 Chapter 19 Chapter 20

1

A+ Guide to IT Technical Support, 9th Edition

Syllabus

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