CIS 268 - Software Support



Updated: 09/01/2020 CIS/DPT 268Software SupportPlan of InstructionEffective Date: 2005 Version Number: 2005-2COURSE DESCRIPTION This course provides students with hands-on practical experience in installing computer software, operating systems, and trouble-shooting. The class will help to prepare participants for the A+ Certification sponsored by CompTIA. This course is a suitable substitute for CIS 239, Networking Software. This course supports CIP Code 11.0101.CREDIT HOURS Theory3 credit hoursLab0 credit hoursTotal3 credit hoursNOTE: Theory credit hours are a 1:1 contact to credit ratio. Colleges may schedule lab hours as manipulative (3:1 contact to credit hour ratio) or experimental (2:1 contact to credit hour ratio). PREREQUISITE COURSES Determined by college unless stated otherwise.CO-REQUISITE COURSES Determined by college unless stated otherwise.INSTRUCTOR NOTES:Required TextbookA+ Guide to IT Technical Support, 10th Edition, Jean Andrews, with Mindtap/CengageAttendance Students are expected to attend all classes for which they are registered. Students who are unable to attend class regularly, regardless of the reason or circumstance, should withdraw from that class before poor attendance interferes with the student’s ability to achieve the objectives required in the course. Withdrawal from class can affect eligibility for federal financial aid.Statement on Discrimination/HarassmentNACC and the Alabama State Board of Education are committed to providing both employment and educational environments free of harassment or discrimination related to an individual’s race, color, gender, religion, national origin, age, or disability. Such harassment is a violation of State Board of Education policy. Any practice or behavior that constitutes harassment or discrimination will not be tolerated.Statement of Adherence to ADA GuidelinesThe Rehabilitation Act of 1973 (Section 504) and the Americans with Disabilities Act of 1990 state that qualified students with disabilities who meet the essential functions and academic requirements are entitled to reasonable accommodations. It is the student’s responsibility to provide appropriate disability documentation to the College.Emergency Remote InstructionIn the event Northeast Alabama Community College should experience the need for all in-person classes to transition to remote instruction due to pandemic or other event warranting the need for such plans, an addendum to this syllabus will be provided to students.? This addendum will provide details pertaining to the college, department, and/or program's remote instructional plan to complete the necessary theory, lab, and/or clinical to meet the course objectives necessary for successful course completion in a remote environment.? For further information concerning this please contact your course instructor.PROFESSIONAL COMPETENCIESInstall computer operating systemConfigure computer operating systemUpgrade computer operating systemCOURSE OBJECTIVES The cognitive objective of this course is for each student to comprehend foundational knowledge (diagnostics, troubleshooting, repair) needed for stated entry-level networking software support. The performance objective of this course is for each student to apply foundational knowledge (diagnostics, troubleshooting, repair) to networking software problems and exercises encountered in class. PROFESSIONAL COMPETENCIES/OBJECTIVES:Unless otherwise indicated, evaluation of student’s attainment of cognitive and performance objectives is based on knowledge gained from this course. During performance evaluations, students will be provided necessary tools, equipment, materials, specifications, and any other resources necessary to accomplish the task. Specifications may be in the form of, but not limited to, manufacturer’s specifications, technical orders, regulations, national and state codes, certification agencies, locally developed lab assignments, or any combination of specifications.A+ OPERATING SYSTEM AND NETWORKING CERTIFICATIONPROFESSIONAL COMEPTENCIESPERFORMANCE OBJECTIVESA1.0Install computer operating systems (2b)A1.1Install computer network operating systems and test to ensure proper operation.A2.0Configure computer operating system (2b)A2.1Configure the computer network operating system and test to ensure proper operation. A3.0Upgrade computer operating system (2b)A3.1Upgrade computer operating system software and test to ensure proper operation.ENABLING OBJECTIVESKSA IndicatorsSee CompTIA A+ Core Objectives at NOTE: Due to rapid advances in computer technology each year and subsequent changes to skill requirements, use the objectives listed on the CompTIA website to ensure the most up to date A+ certification content is taught. bCOURSE CONTENT OUTLINEA+ CORE SOFTWARE CERTIFICATIONSafetyOperating system fundamentalsInstallation and configuration of operating systemsUpgrading operating systemsDiagnosing And troubleshooting Operating systemsNetwork with operating systemsRECOMMENDED METHODS OF EVALUATION: The tables of specifications below identify the number of cognitive (knowledge) enabling objectives and psychomotor (performance) objectives per module. Instructors should develop sufficient numbers of test questions to ensure complete coverage of each cognitive and/or psychomotor objectives identified in each module. For cognitive objectives, use appropriate written test type based on the complexity indicator for each objective. Create comprehensive, checklist evaluations for each psychomotor objective. Facts/Nomenclature (A/a): Multiple Choice, Fill-in, List, Matching, Alternative Response (true/false or yes/no) Principles/Procedures (B/b): Multiple Choice, Fill-in, List, Short AnswerAnalysis/Operating Principles (C/c): Multiple Choice, Short Answer, EssayEvaluation/Complete Theory (D/d): Multiple Choice, Short Answer, EssayTABLE OF SPECIFICATIONSDomain of Learning/ContentCognitive DomainTotal Per ModulePsychomotor DomainKnowledgeComprehensionApplicationA+ Core SoftwareSee CompTIA A + RequirementsKnowledge, Skills, and Attitudes (KSA) IndicatorsValueKey Word(s)DefinitionPerformance Ability 4Highly ProficientPerforms competency quickly and accurately. Instructs others how to do the competency. 3ProficientPerforms all parts of the competency. Needs only a spot check of completed work.2Partially ProficientPerforms most parts of the competency. Needs help only on hardest parts. 1Limited ProficiencyPerforms simple parts of the competency. Needs to be told or shown how to do most of the competency. Knowledge of SkillsdCompleteTheoryPredicts, isolates, and resolves problems about the competency.cOperating PrinciplesIdentifies why and when the competency must be done and why each step is needed.bProceduresDetermines step-by-step procedures for doing the competency.aNomenclatureNames parts, tools, and simple facts about the competency.KnowledgeDEvaluationEvaluates conditions and makes proper decisions about the subject.CAnalysisAnalyzes facts and principles and draws conclusions about the subject.BPrinciplesIdentifies relationship of basic facts and states general principles about the subject.AFactsIdentifies basic facts and terms about the subject.Affective*5Characterization by ValueActing consistently with the new value*4OrganizationIntegrating a new value into one's general set of values, giving it some ranking among one's general priorities*3ValuingShowing some definite involvement or commitment*2RespondingShowing some new behaviors as a result of experience*1ReceivingBeing aware of or attending to something in the environmentAlpha Scale Values - Any item with an upper case letter (A, B, C, D) by itself is taught as general information on a topic. This information may be related to the competency or encompass multiple competencies. Examples might include mathematical computations or knowledge of principles such as Ohm’s Law.A lower case letter indicates a level of ”Knowledge of Skills." Individuals are taught information pertaining to performing a competency . These may be indicated alone or in conjunction with a numerical scale value. A lower case letter by itself indicates the individual is not required to perform the task-just know about the task. (example: Can state or explain procedures for doing a task).Numerical Scale Values - The numbers reflect the levels the individual will be able to perform a competency. Number values are always accompanied by lower case letters (i.e. 1a, 2b, 3c...etc.) in order to specify the level of knowledge of skills associated with the competency. Example: An individual with a competency with a scale indicator of 3b has received training of knowledge of skills whereby he or she can determine the correct procedures and perform with limited supervision; only requiring evaluation of the finished product or procedure.Asterisk items indicate desired affective domain levels and are used to indicate the desired level for a given competency. They may be used independently or with other indicators (i.e. 1a-*1, 2c-*3). If used with another indicator, separate with a hyphen.NOTE: Codes indicate terminal values.Northeast Alabama Community CollegeEvaluation of Program Learning OutcomesProgram Learning Outcomes FormCIS 268 (Software Support)Faculty annually review the extent to which the program learning outcomes identified in a course syllabus are being attained by students who complete the course. Each syllabus identifies the assessment method that will be used to demonstrate student mastery of the desired program learning outcomes. Before teaching a course, faculty should review the syllabus to understand how the learning outcomes will be evaluated. Once the course is complete, this form is used by the instructor to report how well students demonstrated mastery of those program learning outcomes.Course Prefix & No.: CIS 268Course Title: Software SupportInstructor:Date:Semester:Section Number(s):Type of Delivery – Mark One*: FORMCHECKBOX Dual Enrollment FORMCHECKBOX Online FORMCHECKBOX Traditional*Double click on the appropriate box. When the form field menu appears, select “checked” under Default value..Program Learning Outcome Institutional Evaluation Method and BenchmarkEvaluation ResultsOf the students who completed the assessment, how many demonstrated attainment of the stated outcomes? (For example, 22/28, 19/28)Suggested ImprovementsBased on an analysis of the evaluation results, what improvements can be made in the program? You must include something specific in this section, even if all of the students demonstrated attainment of the outcomes.The student will install, configure, and upgrade a computer operating system.The student will demonstrate basic network troubleshooting techniques with at least 80% accuracy on a lab assignment.*Reviewed: Division Director or Program Supervisor Date*To be completed by Division Director or Program Supervisor Only ................
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