ALLOCATION STATEMENT - Florida



OCCUPATION PROFILE

JOB FAMILY: COMPUTER AND MATHEMATICAL

OCCUPATIONAL GROUP: COMPUTER

OCCUPATION: COMPUTER NETWORK SUPPORT SPECIALISTS

15-1152

BROADBAND LEVELS: Level 1 – Pay Band 004

Level 2 – Pay Band 006

Level 3 – Pay Band 008

Level 4 – Pay Band 009

DESCRIPTION

This is work analyzing, testing, and evaluating network systems, such as local area networks (LAN), wide area networks (WAN), Internet system or a segment of a network system. Performs network maintenance to ensure networks operate correctly with minimal interruption. This includes telecommunications specialists who deal with the interfacing of computer and communications equipment, telephone and mobile radio systems.

Some positions in this occupation may be responsible for coordinating work and supervising employees.

EXAMPLES OF WORK

Supervises employees by assigning work, reviewing progress, and assessing performance.

Analyze network data to determine network usage, disk space availability, or server function.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

Configure security settings or access permissions for groups or individuals.

Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

Document network support activities.

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

Identify the causes of networking problems, using diagnostic testing software and equipment.

Install and configure wireless networking equipment.

Install network software, including security or firewall software.

Install new hardware or software systems or components, ensuring integration with existing network systems.

Reads technical manuals and brochures to determine equipment which meet architecture standards.

Monitors system performance and equipment capacity requirements.

Conducts surveys to determine user needs.

Implements appropriate controls to provide adequate security for operating systems, software, and data.

Consults with vendors to learn about available products or services.

Trains users in use of equipment.

Uses computer devices and software that prevents and protects data and property of the agency.

EXAMPLES OF JOB CHARACTERISTICS

|Interacting With Computers |Controlling computer functions by using programs, setting up functions, |

| |writing software, or otherwise communicating with computer systems. |

|Updating and Using Job-Relevant Knowledge |Keeping up-to-date technically and knowing one's own jobs' and related |

| |jobs' functions. |

|Providing Consultation and Advice to Others |Providing consultation and expert advice to management or other groups on |

| |technical, systems-related, or process related topics. |

|Analyzing Data or Information |Identifying underlying principles, reasons, or facts by breaking down |

| |information or data into separate parts. |

|Getting Information Needed to Do the Job |Observing, receiving, and otherwise obtaining information from all relevant|

| |sources. |

|Monitoring Processes, Material, and/or Surroundings |Monitoring and reviewing information from materials, events, or the |

| |environment, often to detect problems or to find out when things are |

| |finished. |

|Identifying Objects, Actions, and Events |Identifying information received by making estimates or categorizations, |

| |recognizing differences or similarities, or sensing changes in |

| |circumstances or events. |

|Inspecting Equipment, Structures, and/or Materials |Inspecting or diagnosing equipment, structures, or materials to identify |

| |the causes of errors or other problems or defects. |

|Making Decisions and Solving Problems |Combining, evaluating, and reasoning with information and data to make |

| |decisions and solve problems. These processes involve making decisions |

| |about the relative importance of information and choosing the best |

| |solution. |

|Drafting and Specifying Technical Devices, etc. |Providing documentation, detailed instructions, drawings, or specifications|

| |to inform others about how devices, parts, equipment, or structures are to |

| |be fabricated, constructed, assembled, modified, maintained, or used. |

|Handling and Moving Objects |Using one's own hands and arms in handling, installing, forming, |

| |positioning, and moving materials, or in manipulating things, including the|

| |use of keyboards. |

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

|Active Learning |Working with new material or information to grasp its implications |

|Operations Analysis |Analyzing needs and product requirements to create a design |

|Testing |Conducting tests to determine whether equipment, software, or procedures are|

| |operating as expected |

|Reading Comprehension |Understanding written sentences and paragraphs in work related documents |

|Active Listening |Listening to what other people are saying and asking questions as |

| |appropriate |

|Critical Thinking |Using logic and analysis to identify the strengths and weaknesses of |

| |different approaches |

|Judgment and Decision Making |Weighing the relative costs and benefits of a potential action |

|Implementation Planning |Developing approaches for implementing an idea |

|Identification of Key Causes |Identifying the things that must be changed to achieve a goal |

|Equipment Selection |Determining the kind of tools and equipment needed to do a job |

|Instructing |Teaching others how to do something |

|Identifying Downstream Consequences |Determining the long-term outcomes of a change in operations |

|Coordination |Adjusting actions in relation to others' actions |

|Management of Personnel Resources |Motivating, developing, and directing people as they work, identifying the |

| |best people for the job |

|Telecommunications |Knowledge of transmission, broadcasting, switching, control, and operation |

| |of telecommunications systems |

|Computers and Electronics |Knowledge of electric circuit boards, processors, chips, and computer |

| |hardware and software, including applications and programming |

|Mathematics |Knowledge of numbers, their operations, and interrelationships including one|

| |or more of the following: arithmetic, algebra, geometry, calculus, |

| |statistics, and their applications |

|Installation |Installing equipment, machines, wiring, or programs to meet specifications |

|Infrastructure |Ability to acquire, install, maintain and repair telecommunications and |

| |network systems |

|English Language |Knowledge of the structure and content of the English language including the|

| |meaning and spelling of words, rules of composition, and grammar |

|Public Safety and Security |Knowledge of some or all of the following: weaponry, public safety, security|

| |operations, rules, regulations, precautions, prevention, protection of |

| |people, data and property |

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE: 01/02/2015

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