JOB DESCRIPTION
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JOB DESCRIPTION
JOB TITLE: Systems Engineer
NATURE OF POSITION: Permanent, full-time role @ 37.5 hours per week
SALARY/RANGE: $62,000 - $72,000 gross per annum
CONDITIONS OF SERVICE: EIT Hawke’s Bay Allied Staff Collective Employment Agreement or EIT Hawke’s Bay Allied Staff Individual Employment Agreement
LOCATION: Taradale Campus
RESPONSIBLE TO: Systems Delivery Manager
KEY FUNCTIONAL Director Information Technology & Facilities
RELATIONSHIPS: IT Services Staff
Faculty Administrators
Executive Director, Human Resources & Operations
School of Computing
OTHER FUNCTIONAL Academic Manager
RELATIONSHIPS: Marketing Manager
Other Section Managers
All Staff
Students
SCOPE: To support, manage and develop key Information Technology Systems to meet the needs of its users and EIT as a whole.
ACHIEVEMENT AREAS: System Support & Maintenance
System Development
Team building
General
KEY TASKS
SYSTEM SUPPORT & MAINTENANCE
• To provide system support and information relating to EIT’s information systems to all sections of the institute as required
• To develop and manage appropriate business continuity plans relating to key information systems
• Provide incident and problem management as assigned via the service desk.
• To ensure that information systems are properly maintained and that no disruptions to these systems occur due to poor management or implementation
• To implement and manage appropriate performance and availability monitoring for key information systems
• Maintain computer systems.
• Ensure change control is followed.
• Complete on call as rostered
SYSTEM DEVELOPMENT
• Complete system design process by engaging proactively with business owners to ensure that technical solutions meet business needs.
• Complete analysis of proposals and complete technical and business documentation supporting new system implementations.
• Complete implementation of new systems.
• Complete project management tasks.
• Relationship management with key business users and vendors.
• Complete management reporting.
TEAM BUILDING
• Foster information sharing within IT Services and between staff and groups who are using information technology.
• Deliver cross training to other staff in IT Services.
• Actively contribute towards a positive culture in IT Services
GENERAL
• Perform necessary computer related documentation duties
• Review own job description annually with the Systems Delivery Team Leader and work through appraisal process
• Ensure that all activities reflect the philosophy and procedures of the Institute’s QMS
• Contribute to Corporate Services as a team member and attend Corporate Services Section and other Institute meetings as required
• Negotiate professional development plan with Systems Delivery Team Leader
• Attend relevant courses to update job skills where required
• Implement Institute policies and procedures as appropriate
• Undertake other duties that may from time to time be agreed with Systems Delivery Team Leader
• Promote a safe IT work environment through compliance with the Institute’s Health and Safety policy and procedures
PERSON SPECIFICATION
POSITION: Systems Engineer, IT Services
KNOWLEDGE AND EXPERIENCE AND SKILLS:
• Strong systems administration skills:
o Windows operating systems, including Active Directory.
o Microsoft server systems, such as Microsoft 365, Microsoft Azure, Exchange, Teams, and SQL.
o TCP/IP networks, including firewalls, wireless and managed switches.
o Database Design, Analysis and Management Skills including practical SQL experience.
• Some or all the following technical skills are also highly desirable:
o Apple Mac environment.
o Server and Storage hardware.
o Linux operating systems
o VMware and Veeam.
• Methodical and analytical problem-solving skills
• Knowledge of tertiary or similar information systems is preferred.
• Good project management skills and the ability to prioritise and manage multiple tasks efficiently.
SPECIAL APTITUDES:
• Excellent communication skills and well developed inter-personal skills
• Ability to describe complex technical tasks in simple language
• An ability to work under pressure and meet deadlines
• Ability to quickly adapt and learn new skills/technologies
• Empathy with and appreciation of Maori language and culture
PERSONAL ATTRIBUTES:
• Friendly and approachable in a flexible and responsive manner
• Good negotiation and interpersonal qualities but with technical and analytical orientation
• Committed to furthering knowledge and keeping up to date with new technology and methods
• Able to communicate well, present reports professionally and share knowledge with team members
• Able to liaise with all levels of staff to build a strong relationship with system users
• Respect for confidentiality of all information acquired
QUALIFICATIONS:
• Relevant tertiary qualification and or industry qualifications are preferred
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