Conflict Resolution and Peer Mediation Toolkit

[Pages:101]Conflict Resolution and Peer Mediation Toolkit

IREX is an international nonprofit organization providing thought leadership and innovative programs to promote positive lasting change globally. We enable local individuals and institutions to build key elements of a vibrant society: quality education, independent media, and strong communities. To strengthen these sectors, our program activities also include conflict resolution, technology for development, gender and youth.

re s o lution , technology for deve lopment, gender, and youth.

IREX and the Foundation for Tolerance International (FTI) created the Youth Leadership for Peace Conflict Prevention Toolkit and Peer Mediation Toolkit in January 2013 with support from consultant and peer mediation expert Sharon Hollombe. The Youth Leadership for Peace project is funded by the United States Institute of Peace (USIP). For more information about the Youth Leadership for Peace Project, please visit: project/youth-leadershippeace

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Table of Contents

Section One: Introduction

6

Introduction to Peer Mediation

7

Guide to Using the Toolkit

9

Sample Fourteen Week Training Plan

10

Sample Intensive Training Plan

12

Glossary

14

Section Two: Understanding and Analyzing Conflict - Exercises and Handouts

17

Conflict is...

18

What is Conflict?

20

Dimensions of Conflict

21

Peace is...

22

What's My Response to Conflict?

24

How I Respond to Conflict

25

Conflict Outcomes

26

What are Basic Needs

27

Basic Needs Definitions

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How I Meet My Basic Needs

29

Enough is Not Enough

30

Different Values

31

Values Cards

32

Section Three: Becoming a Peer Mediator ? Exercises and Handouts

34

Introduction to the Mediation Process

35

The Stages of Mediation

37

A Successful Peer-Mediator

38

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A Peer-Mediator...

39

To be a Peer-Mediator is to be a Leader

40

Sample Script for Agree to Mediate

41

Understanding Communication

43

Communication

44

Communication Inhibitors

46

Active Listening

47

Summarizing

50

Clarifying Statements

51

"I" Messages

53

Storytelling and Gathering Points of View

55

Dealing with Emotions

57

Steps to Dealing with Emotions

58

Dealing with Emotions Part 2

59

Getting Your Buttons Pushed During Mediation

61

Identifying Positions, Interests and Needs

62

Identifying Positions, Interests and Needs Worksheet

63

Brainstorming and Evaluating Options

65

Nine Dots

68

"Miracle" Questions

69

Creating Win-Win Solutions

70

Checklist for a Good Resolution

72

What's Fair?

73

Creating an Agreement

74

Full Mediation Role Play

75

Processing Full Mediation Role Play

76

Conflict Scenarios

78

Process Pointers

84

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Developing an Action Plan for Establishing a Peer Mediation Program

85

Program Planning Tool

87

Action Plan

88

Section Four: Materials for Starting a Peer Mediation Program

89

Icebreakers/Energizers

90

Sample Request for Mediation Form

95

Sample Mediation Schedule Notice

96

Sample Mediation Agreement Form

97

Sample Mediation Report Form

98

Starting a Peer Mediation Program Checklist

99

References

100

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Section One: Introduction

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Introduction to Peer Mediation

In peer mediation, a trained youth acts as neutral mediator helping parties in conflict to

understand the root causes of their dispute and to ultimately agree on a plan for resolving the

conflict. Each individual mediation consists of six distinct

stages:

He who hits first has run out of ideas. ?Chinese proverb

1. Agree to Mediate 2. Storytelling and Gathering Points of View 3. Focus on Interests and Needs 4. Create Win-Win Solutions 5. Evaluate Options 6. Create an Agreement

The introduction of peer mediation programs in schools and community-serving organizations is based on a model of education that empowers individuals to prevent, resolve, and transform violent and nonviolent conflict by developing the values, attitudes, skills and knowledge to envision alternative options for action towards building peace.

Benefits of Peer Mediation Evidence shows that peer mediation fosters self-regulation, self-esteem and self-discipline in youth (Johnson & Johnson 1997; Turnuklu et al., 2010). Another positive outcome of peer mediation training is the ability of trained youth to transfer mediation skills to a variety of settings including family and neighborhood conflicts, helping youth to become better problem-

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solvers and more responsible citizens (Johnson & Johnson 1996b; Turnuklu, et al., 2010). Research supports the finding that a sense of belonging is a very important factor in preventing violence in schools. Suspension or expulsion can push students further away from their learning communities whereas a school peer mediation program promotes critical thinking and builds decision-making skills, develops healthy standards of relationship within the school community and supports student self-determination.

Conflicts of different intensity levels are an everyday occurrence between people everywhere. When parties to a conflict do not know how to communicate openly and honestly, the conflict tends to escalate and grow. Peer mediation programs provide youth and adults with the tools and skills to resolve conflicts nonviolently.

Peer Mediation and the Youth Leadership for Peace Project IREX and partner organization Foundation for Tolerance International (FTI) created the Conflict Prevention and Peer Mediation Toolkit to support the creation of peer mediation programs at schools in Kyrgyzstan as part of the Youth Leadership for Peace Project funded by the United States Institute of Peace (USIP). After receiving training on conflict prevention, peer mediation, and use of the Toolkit, teachers and youth from the Batken and Chui regions of Kyrgyzstan initiated peer mediation programs at 16 schools. From January ? June 2013, peer mediators held more than 60 mediations, with 90% of mediations resulting in a signed mediation agreement.

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