Conflict Resolution and Peer Mediation Toolkit
[Pages:101]Conflict Resolution and Peer Mediation Toolkit
IREX is an international nonprofit organization providing thought leadership and innovative programs to promote positive lasting change globally. We enable local individuals and institutions to build key elements of a vibrant society: quality education, independent media, and strong communities. To strengthen these sectors, our program activities also include conflict resolution, technology for development, gender and youth.
re s o lution , technology for deve lopment, gender, and youth.
IREX and the Foundation for Tolerance International (FTI) created the Youth Leadership for Peace Conflict Prevention Toolkit and Peer Mediation Toolkit in January 2013 with support from consultant and peer mediation expert Sharon Hollombe. The Youth Leadership for Peace project is funded by the United States Institute of Peace (USIP). For more information about the Youth Leadership for Peace Project, please visit: project/youth-leadershippeace
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Table of Contents
Section One: Introduction
6
Introduction to Peer Mediation
7
Guide to Using the Toolkit
9
Sample Fourteen Week Training Plan
10
Sample Intensive Training Plan
12
Glossary
14
Section Two: Understanding and Analyzing Conflict - Exercises and Handouts
17
Conflict is...
18
What is Conflict?
20
Dimensions of Conflict
21
Peace is...
22
What's My Response to Conflict?
24
How I Respond to Conflict
25
Conflict Outcomes
26
What are Basic Needs
27
Basic Needs Definitions
28
How I Meet My Basic Needs
29
Enough is Not Enough
30
Different Values
31
Values Cards
32
Section Three: Becoming a Peer Mediator ? Exercises and Handouts
34
Introduction to the Mediation Process
35
The Stages of Mediation
37
A Successful Peer-Mediator
38
IREX CONFLICT PREVENTION AND PEER MEDIATION TOOLKIT 3
A Peer-Mediator...
39
To be a Peer-Mediator is to be a Leader
40
Sample Script for Agree to Mediate
41
Understanding Communication
43
Communication
44
Communication Inhibitors
46
Active Listening
47
Summarizing
50
Clarifying Statements
51
"I" Messages
53
Storytelling and Gathering Points of View
55
Dealing with Emotions
57
Steps to Dealing with Emotions
58
Dealing with Emotions Part 2
59
Getting Your Buttons Pushed During Mediation
61
Identifying Positions, Interests and Needs
62
Identifying Positions, Interests and Needs Worksheet
63
Brainstorming and Evaluating Options
65
Nine Dots
68
"Miracle" Questions
69
Creating Win-Win Solutions
70
Checklist for a Good Resolution
72
What's Fair?
73
Creating an Agreement
74
Full Mediation Role Play
75
Processing Full Mediation Role Play
76
Conflict Scenarios
78
Process Pointers
84
IREX CONFLICT PREVENTION AND PEER MEDIATION TOOLKIT 4
Developing an Action Plan for Establishing a Peer Mediation Program
85
Program Planning Tool
87
Action Plan
88
Section Four: Materials for Starting a Peer Mediation Program
89
Icebreakers/Energizers
90
Sample Request for Mediation Form
95
Sample Mediation Schedule Notice
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Sample Mediation Agreement Form
97
Sample Mediation Report Form
98
Starting a Peer Mediation Program Checklist
99
References
100
IREX CONFLICT PREVENTION AND PEER MEDIATION TOOLKIT 5
Section One: Introduction
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Introduction to Peer Mediation
In peer mediation, a trained youth acts as neutral mediator helping parties in conflict to
understand the root causes of their dispute and to ultimately agree on a plan for resolving the
conflict. Each individual mediation consists of six distinct
stages:
He who hits first has run out of ideas. ?Chinese proverb
1. Agree to Mediate 2. Storytelling and Gathering Points of View 3. Focus on Interests and Needs 4. Create Win-Win Solutions 5. Evaluate Options 6. Create an Agreement
The introduction of peer mediation programs in schools and community-serving organizations is based on a model of education that empowers individuals to prevent, resolve, and transform violent and nonviolent conflict by developing the values, attitudes, skills and knowledge to envision alternative options for action towards building peace.
Benefits of Peer Mediation Evidence shows that peer mediation fosters self-regulation, self-esteem and self-discipline in youth (Johnson & Johnson 1997; Turnuklu et al., 2010). Another positive outcome of peer mediation training is the ability of trained youth to transfer mediation skills to a variety of settings including family and neighborhood conflicts, helping youth to become better problem-
IREX CONFLICT PREVENTION AND PEER MEDIATION TOOLKIT 7
solvers and more responsible citizens (Johnson & Johnson 1996b; Turnuklu, et al., 2010). Research supports the finding that a sense of belonging is a very important factor in preventing violence in schools. Suspension or expulsion can push students further away from their learning communities whereas a school peer mediation program promotes critical thinking and builds decision-making skills, develops healthy standards of relationship within the school community and supports student self-determination.
Conflicts of different intensity levels are an everyday occurrence between people everywhere. When parties to a conflict do not know how to communicate openly and honestly, the conflict tends to escalate and grow. Peer mediation programs provide youth and adults with the tools and skills to resolve conflicts nonviolently.
Peer Mediation and the Youth Leadership for Peace Project IREX and partner organization Foundation for Tolerance International (FTI) created the Conflict Prevention and Peer Mediation Toolkit to support the creation of peer mediation programs at schools in Kyrgyzstan as part of the Youth Leadership for Peace Project funded by the United States Institute of Peace (USIP). After receiving training on conflict prevention, peer mediation, and use of the Toolkit, teachers and youth from the Batken and Chui regions of Kyrgyzstan initiated peer mediation programs at 16 schools. From January ? June 2013, peer mediators held more than 60 mediations, with 90% of mediations resulting in a signed mediation agreement.
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