Docs.cpuc.ca.gov
|CONTACT: |Kyle DeVine | |CPUC: |
| |213-576-7050 |e-mail: kyl@cpuc. | |
CPUC Will Hold Public Meeting on Telephone Consumer Bill of Rights In San Diego
HAVE YOU HAD SERVICE OR BILLING PROBLEMS WITH A TELEPHONE COMPANY?
What rules are needed to protect California telephone consumers?
Residents of San Diego will have an opportunity to address these questions at two public meetings sponsored by the California Public Utilities Commission (CPUC) on Monday, July 31, in San Diego at the Scottish Rite Center, 1895 Camino del Rio South (between Texas Street and Mission Center Road). The purpose of this meeting is to gather public input on establishing a groundbreaking Telephone Consumer Bill of Rights.
At noon and 6 p.m., CPUC staff and representatives from telephone companies will be on hand to answer questions consumers have about their bills or service.
From 1 p.m. to 3 p.m., and from 7 p.m. to 9 p.m., Commissioner Wood will preside over a hearing to listen to comments from individual customers, community and consumer advocacy groups, and elected officials.
Commissioner Wood initiated a proposal in February to create a Telephone Consumers’ Bill of Rights. “I want consumers to help us write the rules,” Wood stated. “These hearings offer everyone a chance to have an impact on the future of telephone service.”
CPUC proposed rules would assure that consumers have the right to:
Choice: Select the services they want from the companies they choose
Disclosure: Know in advance what they’re signing up for and how much it will cost
Privacy: Have their telephone records kept private
Accurate Billing: Receive a bill that is correct and understandable
Enforcement: Be informed of their rights and know where to go if they have a problem
Participation: Have a say in writing the rules
Since the beginning of this proceeding in February, the Commission has received many comments from the telecommunications industry. Commissioner Wood hopes that consumers will participate too.
Spanish translation will be provided at the hearing. If other translation services are needed, please contact the Public Advisor’s Office, 415-703-2074. The center is accessible to everyone.
Consumers unable to attend the hearing express their opinions in writing or via email to the CPUC Public Advisor’s Office:
Public Advisor
California Public Utilities Commission
505 Van Ness Avenue, Room 5303
San Francisco, CA 94102
Email address: public.advisor@cpuc.
The Public Advisor’s Office can provide a free copy of the staff report that discusses the proposed rules. The rules are also available on the Commission website, cpuc..
Any consumer may also seek assistance from the CPUC on a specific service or billing problem with a telephone company by writing, emailing, or phoning the CPUC Consumer Affairs Branch.
Consumer Affairs Branch
California Public Utilities Commission
505 Van Ness Avenue
San Francisco, CA 94102
Email: consumer-affairs@cpuc.
1-800 649-7570
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.