The principal objective of the



MODULE-IV CONSUMER PROTECTION ACT, 1986Aims and Objectives of the ActDefinitionRights of the consumerConsumer Protection CouncilsComplaints and process of making of ComplaintsComposition, Powers, functions and Jurisdiction of Consumer Disputes Redressal AgenciesReliefs and RedressalAIMS AND OBJECTIVES OF CONSUMER PROTECTION ACT, 1986The principal objective of the?Consumer Protection Act?is to grant shield for the improved safeguard to consumers. Unlike prevailing laws, which are disciplinary or precautionary in nature, the provisions of this Act are compensatory in nature. The act is aimed to afford simple, quick and economical redressal to the consumers’ grievances, and reliefs of a particular nature and award of damages wherever appropriate to the consumer.The?Consumer Protection Act?has been revised in 1993 both to extend its coverage and scope and to augment the powers of the redressal.The main objective of the?Consumer Protection Act?is to grant shield for the improved safeguard of consumers and their rights. Even though there is a prevailing?Consumer Protection Act, it is still doubtful as to how far the objectives of the?Act?are? achieved.Still we see that Rights of consumers are ignored but we hope the government will surely take necessary actions in order to establish the proclaimed fundamental rights soon. Government must ensure consumers right to be conversant regarding the purity, standard , quality, quantity, potency, and value of goods, or services so as to shield the buyer against unfair trade practices.Better protection of interests of the consumer:?The Act seeks to provide for better protection of the interests of consumers and for that purpose makes provisions for the establishment of consumer councils and other authorities for the settlement of consumer disputed and for matter connected therewith.Significance of the Consumer Protection Act, 19861. Protection from Exploitation:?In the absence of consumer protection, consumers were exploited in many ways, e.g., sale of unsafe products, adulteration, and hoarding of goods, etc. Through various consumer, protection Acts to keep away from exploiting consumers.2. Consumer Education: The importance?of consumer protection is to create awareness among consumers about their rights and responsibilities by organizing workshops and seminars and gives them the confidence to take legal action against companies who have defaulted.3. Redressal of Complaints: The importance?of this act is to present the consumer complaints inappropriate consumer courts and make sure that justice is done to consumers.4. Quality Life for Consumers:?Aim at redressal of consumer complaints in an effective manner but also on giving good quality life to consumers by business organizations that have defaulted on the other side and make sure that justice is done to final consumers.Problems of Consumer Protection Act 1986:The following are a few examples as to how companies are involved in unfair trade practices in order to attract consumers. Few emerging issues related to the Consumer Protection Act 1986 are:1) Unfair trade Practices: There are many unfair trade practices among the companies, if those practices cannot be stopped, the objectives of the Consumer Protection Act 1986 will be difficult to achieve.2) Spurious or Duplicate Goods: Numbers of fake companies very often imitate the design, color and shape and outlook of the original brand which is opposed to consumer rights. For example Fair & Lovely is imitated as Fairy & Lovely, Life Buoy as Life Boy etc.3) Misleading advertisements: TV commercials are misleading; as because real promise of product is miles away from TV ads.4) Gimmick of Warranty and Guaranty: There is no true warranty or guarantee at all. Many consumers do not know the legal essence of these two terms.5) Pricing: Pricing is out of control and reach of the consumers. Most of the consumers are not aware about the essence of star (*) which means “Conditions Apply”. This means that the quoted price is applicable only upon happening of an event. ................
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