CUSTOMER EXPERIENCE The state of customer experience in …

to a 2017 customer service trend report by Forrester Research, “Customers of all ages are moving away from using the phone to using self-service—web and mobile interactions with its customers. When a Starbucks customer self-service, communities, virtual agents, automated chat dialogs, or chatbots—as a first point of contact with a company ... ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download