Assessment of Contractor's Quality Plan



Assessment of Contractor’s Quality Management System (partial ISO 9001:2008 & Q4)

Transport for NSW | August 2021 | Issue 5

|Attachment 2 – Assessment Report for |[Insert contractor’s name] |

|ISO 9001 Clause |Corporate Quality Management System |Number of Nonconformities (1)|

|4.2.4 |Control of Records | |

|7.1 |Planning of Product Realisation | |

|7.2 |Customer-related Processes | |

|7.4 |Purchasing | |

|7.5.1 |Control of Production and Service Provision | |

|8.1 |Measurement, Analysis and Improvement - General | |

|8.2 |Monitoring and Measurement | |

|8.3 |Control of Nonconforming Product | |

|8.5.2 |Corrective Action | |

|Q4 Clause |Project Quality Plan |Number of Nonconformities (1)|

|4.2.3 |Control of Documents | |

|4.2.4 |Control of Records | |

|5.5 |Responsibility, Authority and Communication | |

|7.4 |Purchasing | |

|7.5 |Production and Service Provision | |

|8.1.1 |Inspection and Test Planning | |

|8.1.3 |Inspection and Test Status | |

|8.2 |Monitoring and Measurement | |

|8.3 |Control of Nonconforming Product | |

|8.5 |Improvement | |

Note:

(1) Details of nonconformities are contained in the evaluation checklists

|Conclusions: | |

|Is Contractor’s quality management system suitable for accreditation? |Yes / No |

|[Insert comments] | |

| | |

| | |

| | |

|Assessor: | |Date: | |

|ISO/ |Requirement |Guide (1) |Finding |

|Q4 Clause | | |(2) |

|4 |QUALITY MANAGEMENT SYSTEM | | |

|4.2.4 |Control of Records | | |

|ISO 4.2.4 |Is a procedure documented for identification, storage, protection, retrieval, retention time and | | |

| |disposition of records needed to provide evidence of conformity in relation to project work and of | | |

| |the effective operation of the quality management system? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 |Does the quality system provide for preparation of a Records Management Plan (RMP) in accordance | | |

|4.2.4 |with Clauses E1 and E2 of Q4, Annexure Q/E? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 |Does the RMP include procedures which address the requirements of Clause E1.3.1 for the following: | | |

|Annex Q/E | | | |

|E1.3.1 (a) |the systematic control of the creation, registration, indexing, filing, maintenance, storage, | | |

| |movement, retrieval and disposal of project records related to the Contract? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|E1.3.1 (b) |providing to the Principal the information required under the Contract? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|E1.3.1 (c) |submission and delivery of Identified Records as specified? | | |

|Applicant | |H |[ ] |

|Assessor | | | |

|E1.3.1 (d) |disaster management plan in accordance with ISO 15489? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|E1.3.1 (e) |providing a list of Identified Records relevant to the Contract which must be progressively handed | | |

| |over to the TfNSW? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 |Is the RMP consistent with the PQP? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|7 |PRODUCT REALISATION | | |

|7.1 |Planning of Product Realisation | | |

|Q4 |Are documented procedures established for preparing Project Quality Plans and associated documents, | | |

| |including guidelines about how to determine project-specific requirements in accordance with ISO | | |

| |9001 Clause 7.2.1? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 |Is a template Project Quality Plan included with the quality planning procedures which addresses | | |

| |specific requirements? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.2 |Customer-Related Processes | | |

|ISO 7.2.1 |Is a procedure established to determine the customer’s requirements, including those specified, | | |

| |those not specified but necessary for the customer’s intended use, plus relevant statutory and | | |

| |regulatory requirements? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

| |Does the procedure: | | |

|ISO 7.2.2 |require a review to be carried out, before submitting a tender, to check that customer’s tender | | |

| |documentation adequately defines the requirements of work under the Contract? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.2.2 |require action to be taken to resolve any differences from requirements previously expressed? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.2.2 |require the review to include confirmation that the Contractor has the ability to meet the defined | | |

| |requirements? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.2.2 |deal with changes to requirements and ensure that documents are amended and personnel are made aware| | |

| |of the changes? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.2.3 |deal with customer feedback, including customer complaints? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.4 |Purchasing (may be addressed in PQP) | | |

|7.4.1 |Purchasing Process | | |

|Q4 |Does the documented purchasing procedure provide for: | | |

|ISO 7.4.1 |effective control over planning, placing orders and verifying purchased product and suppliers to | | |

| |ensure that specified requirements will be met? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.4.1 |evaluating and selecting suppliers on the basis of their ability to meet specified requirements? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.4.1 |establishing criteria for selection, evaluation and re-evaluation of suppliers? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.4.1 |maintaining records of the results of the evaluation process and any necessary actions arising from | | |

| |the evaluation process? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.4.2 |Purchasing Information | | |

|Q4 |Does the purchasing information provide for the description of the product to be purchased, | | |

| |including, where applicable: | | |

|ISO 7.4.2 |requirements for approval of product, procedures, processes and equipment? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.4.2 |requirements for qualifications of personnel? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 7.4.2 |the quality management system requirements? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 7.4.2 |Does the purchasing procedure ensure the adequacy of specified purchase requirements before being | | |

| |communicated to the supplier? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.4.3 |Verification of Purchased Product | | |

|ISO 7.4.3 |Does the purchasing information provide for the establishment and implementation of inspection and | | |

| |other activities necessary for ensuring that purchased product meets the specified requirements? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.4.3 |Does the purchasing information state the intended verification arrangements and method of product | | |

| |release when performing verification at the supplier’s premises? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 |Does the purchasing information provide a suitable method for the contractor to plan and implement | | |

| |surveillance and inspection of subcontractor’s operations to verify conformity with their quality | | |

| |management system and with specified product quality? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.5.1 |Control of Production and Service Provision | | |

|Q4 |Is a procedure documented which explains how to plan, document, implement and monitor the controlled| | |

| |conditions for each work process, including: | | |

|ISO 7.5.1 |information that describes the product characteristics? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.5.1 |the availability of work instructions, as necessary? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.5.1 |the use of suitable equipment? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.5.1 |the availability and use of monitoring and measuring devices? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.5.1 |the implementation of monitoring and measurement? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 7.5.1 |the implementation of release, delivery and post-delivery activities, as applicable? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 |special working environment aspects (when applicable)? | | |

|Applicant | | | |

|Assessor | |G |[ ] |

|Q4 |competency and skills of personnel? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 |that processes will be monitored to ensure their continuing suitability? | | |

|Applicant | | | |

|Assessor | |G |[ ] |

|Q4 |records to be kept? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 |responsibility for implementing and monitoring process controls and rectifying any deficiencies? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|8 |MEASUREMENT, ANALYSIS AND IMPROVEMENT (may be addressed in PQP) | | |

|8.1.1 |Inspection and Test Planning | | |

|Q4 |Is a procedure established which explains how to plan and implement the monitoring, measurement, | | |

|ISO 8.1 |analysis and improvement processes needed to demonstrate conformity of all work? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 |Does the procedure state who is responsible for receiving, in-process and final inspection and | | |

| |testing for all work activities and for closing out Work Lots? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 |Does the documented procedure include a method for final review of all inspection/test results to | | |

| |confirm that all inspections and tests have been carried out to completely verify conformity for | | |

| |each Lot? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

| |Do template ITP and/or ITP forms indicate: | | |

|Q4 8.1.1 (a) |who performs the inspection or test and at what stage of the work? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 (b) |how the inspection or test is to be carried out and recorded? (e.g. as a documented testing | | |

| |procedure or by reference to a Standard test method) | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 8.1.1 (c) |the acceptance criteria and frequency of inspection and testing? (The details for the acceptance | | |

| |criteria and frequency of testing must replicate the nominated requirements of the Specifications. | | |

| |Reference to a specification clause alone is unacceptable) | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 (d) |who reviews inspection/test results, evaluates whether work conforms, determines what to do next if | | |

| |work does not pass a required inspection or test, and closes out Work Lots? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 (e) |when statistical analysis of test results is required? (refer Q4 Clause 8.2.4) | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 8.1.1 (f) |when control of nonconformity is addressed (refer Q4 Clause 8.2.4.2) and for closing out work lots? | | |

| |(refer Q4 Clause 8.2.4.3) | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 8.1.1 (g) |a method for, and who performs, final review of all inspection/test results to confirm that all | | |

| |inspections and tests have been carried out to completely verify conformance for each Lot? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 (h) |the time limits for testing, time constraints for submission, and Hold and Witness Points that are | | |

| |nominated in the Specifications? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 8.1.1 (i) |the requirements of Q4 Clause 7.5.3 for Identification and Traceability and the sampling methods as | | |

| |required by Q4 Clause L1? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|8.2 |Monitoring and Measurement | | |

|8.2.4.3 |Close-out of Work Lots and Release of Products | | |

|Q4 8.2.4.3 |Does the procedure include a method to hold products until they have passed final review of | | |

|ISO 8.2.4 |inspection and testing? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|8.3 |Control of Nonconforming Product | | |

|ISO 8.3 |Is a documented procedure established which describes the controls and responsibilities to ensure | | |

| |that product which does not conform to requirements is identified and controlled to prevent its | | |

| |unintended use or delivery? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

| |Does the procedure provide for the organisation to deal with nonconforming product by: | | |

|ISO 8.3 |taking action to eliminate the detected nonconformity? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 8.3 |authorising its use, release or acceptance under concession by a relevant authority and, where | | |

| |applicable, by the customer? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 8.3 |taking action to preclude its original intended use or application? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 8.3 |ensuring submission of Nonconformity Report within 2 working days to Principal if repairs or | | |

| |concessions are proposed? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|Q4 8.3 |ensuring that reworked and repaired products are re-inspected and re-tested to demonstrate | | |

| |conformity to the requirements? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 8.3 |ensuring records are maintained of the nature of nonconformities and any subsequent actions taken, | | |

| |including concessions obtained? | | |

|Applicant | | | |

|Assessor | |G |[ ] |

|ISO 8.3 |allowing for the organisation to take action appropriate to the effects, or potential effects, of | | |

| |the nonconformity when nonconforming product is detected after delivery or use has started? | | |

|Applicant | | | |

|Assessor | |G |[ ] |

|Q4 |Has a standard form been prepared for use as a Nonconformity Report? | | |

|Applicant | | | |

|Assessor | |G |[ ] |

|8.5 |Improvement | | |

|8.5.2 |Corrective Action | | |

|ISO 8.5.2 |Is a documented procedure established which describes the action that will be taken to eliminate the| | |

| |cause of nonconformities in order to prevent recurrence? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

| |Does the procedure define requirements for: | | |

|ISO 8.5.2 |reviewing nonconformities (including customer complaints)? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 8.5.2 |determining the causes of nonconformities? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 8.5.2 |evaluating the need for action to ensure that nonconformities do not recur? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 8.5.2 |determining and implementing action needed which is appropriate to the effects of the | | |

| |nonconformities encountered? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 8.5.2 |recording the results of action taken? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO 8.5.2 |reviewing the effectiveness of the corrective action taken? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|ISO/ |Requirement |Guide (1) |Finding |

|Q4 Clause | | |(2) |

|4.2 |QUALITY MANAGEMENT SYSTEM | | |

|4.2.3 |Control of Documents | | |

|ISO 4.2.3 |Are all documents in the PQP identified and revision status shown? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|ISO 4.2.3 |Does the PQP describe how changes to project documents are identified? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|4.2.4 |Control of Records | | |

|Q4 4.2.4 |Does the PQP describe how the quality records shown in Annexure Q/E will be stored and maintained so| | |

| |that they are readily retrievable, in facilities that provide a suitable environment to minimise | | |

| |deterioration or damage, and to prevent loss of the records? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|5 |MANAGEMENT RESPONSIBILITY | | |

|5.5 |Responsibility, Authority and Communication | | |

|5.5.1 |Responsibility and Authority | | |

|Q4 5.5.1 |Does the PQP nominate the person responsible on site for key construction activities? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 5.5.1 |Does the PQP list the responsibilities and authorities of personnel for: | | |

| |receiving, in-process and final (or acceptance) inspection and testing? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

| |identifying/recording quality problems? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

| |initiating/recommending solutions through designated channels? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

| |ensuring corrective action is implemented and effective? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

| |controlling further processing/delivery/installation of nonconforming product until deficiencies or | | |

| |unsatisfactory conditions have been corrected? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

| |controlling monitoring and measurement devices? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|5.5.2 |Management Representative | | |

| |Does the PQP: | | |

|Q4 5.5.2 |nominate the Management Representative with corporate responsibility for enacting ISO 9001 Clause | | |

| |5.5.2? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 5.5.2 |nominate the Project Quality Representative? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 5.5.2 |indicate the relationship between the Project Quality Representative and the Management | | |

| |Representative? (only applies where the Project Quality Representative is not the Management | | |

| |Representative) | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7 |PRODUCT REALISATION | | |

|7.4 |Purchasing | | |

|7.4.1 |Purchasing Process | | |

|Q4 7.4.1 |Does the PQP: | | |

| |apply the corporate purchasing procedure to the project? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

| |require the Contractor to evaluate subcontractor’s capability and record the results of the | | |

| |evaluation where subcontracted work involves work processes that require process validation? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

| |document how the subcontract requirements identified in Annexure Q/F will be included in | | |

| |subcontracts and purchase orders whenever they apply? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.4.2 |Purchasing Information | | |

|Q4 7.4.2 |Does the PQP provide for subcontractor work process control documentation to be included (when | | |

| |applicable)? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|7.4.3 |Verification of Purchased Product | | |

|Q4 7.4.3 |Does the PQP include the methods of surveillance that will be implemented for subcontracted work | | |

| |(when applicable)? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.5 |Production and Service Provision | | |

|7.5.1 |Control of Production and Service Provision | | |

|Q4 7.5.1 |Does the PQP apply the corporate procedure on control of production and service provision to the | | |

| |project? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 7.5.1 |Does the PQP include work process control documentation for work processes covered by the | | |

| |Specifications? (Note: documentation for the main work processes is sufficient) | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 7.5.1 |Does the PQP define responsibility for implementing and monitoring process controls and rectifying | | |

| |any deficiencies? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.5.2 |Validation of Processes for Production and Service Provision | | |

|Q4 7.5.2 |Does the PQP identify work processes, including subcontracted work, where resulting output cannot be| | |

| |fully verified by subsequent monitoring and measurement in accordance with ISO 9001 Clause 7.5.2? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|7.5.3 |Identification and Traceability | | |

|Q4 7.5.3 |Does the PQP describe how identification and traceability will be dealt with in accordance with ISO | | |

| |9001 Clause 7.5.3? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 7.5.3 |Does the PQP describe the method(s) for subdividing work into Lots or discrete work areas and for | | |

| |allocating Lot numbers, including identifying all samples and test results with the field location | | |

| |to which they relate? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 7.5.3 |Does the PQP describe how traceability of materials specified in Annexure Q/G will be maintained | | |

| |(where appropriate)? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|8.1 |Measurement, Analysis and Improvement | | |

|8.1.1 |Inspection and Test Planning | | |

|Q4 8.1.1 & Q4 |Are ITPs (and associated ITP forms) included for all inspection and testing required by the | | |

|7.4.2 |Specifications, including subcontracted work? (Note: for a prequalification application, | | |

| |documentation for the main activities is sufficient) | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 |Do ITPs include adequate details according to Q4 Clause 8.1.1 (a)-(i)? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 |Do ITPs adequately address the inspection and testing requirements for the supplied product before | | |

| |it is used in the Works (Receiving Inspection)? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 |Do ITPs adequately address the inspection and testing requirements for the product during | | |

| |construction of the Works (In-Process Inspection and Testing)? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.1.1 |Is responsibility defined for final review of all inspection/test results to confirm that all | | |

| |inspections and tests have been carried out to completely verify conformity for each Lot (Final | | |

| |Inspection and Testing)? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|8.1.3 |Inspection and Test Status | | |

|Q4 8.1.3 |Does the PQP describe the method for identifying and controlling the inspection and test status of | | |

| |all product and work under the Contract, including product and work which is incorporated in the | | |

| |Works prior to being verified as conforming? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|8.2 |Monitoring and Measurement | | |

|8.2.4 |Monitoring and Measurement of Product | | |

|Q4 8.2.4 |Does the PQP have provision to show whether each product or Work Lot has received the frequency of | | |

| |testing required by the Specifications? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 Annex Q/L2 |Are NATA-accredited personnel and laboratories used for sampling and testing, (including selection | | |

| |of locations) when required? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.2.4.1 |Does the PQP describe the method of release of Hold Points? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.2.4.2 |Do ITPs have provision to show or reference the actual results obtained for any inspection and/ or | | |

| |test? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.2.4.3 |Does the PQP include an effective method for traceability/closure for any Work Lots that may have to| | |

| |be covered up before the results of all conformity tests are known? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|8.3 |Control of Nonconforming Product | | |

|Q4 8.3 |Does the PQP make provision to apply the corporate nonconformity procedure, including the additional| | |

| |requirements of Q4 Clause 8.3? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

|Q4 8.3 |Does the PQP document a method to ensure submission of Nonconformity Reports within 2 working days | | |

| |of detection of the nonconformity? | | |

|Applicant | | | |

|Assessor | |H |[ ] |

|8.5 |Improvement | | |

|8.5.2 |Corrective Action | | |

|Q4 8.5.2 |Does the PQP make provision to apply the corporate corrective action procedure? | | |

|Applicant | | | |

|Assessor | |F |[ ] |

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