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Cinnamon Small225 Terrace DriveKent, Ohio 44242Phone: 330-548-3586csmall@kent.eduSUMMARYSeeking an outreach coordinator position that utilizes my passion for working with marginalized and underrepresented groups in education to raise awareness about educational leadership opportunities. EDUCATIONKent State University — Master of Education, Cultural FoundationsSpring 2013Kent State University — Bachelor of Arts, Pan-African StudiesSpring 2009EXPERIENCEDistance Learning Instructor, Kent State University Department of Pan-African StudiesKent, Ohio- Spring 2010- presentTeaching material from approved curriculum in accordance with assigned course schedule. Motivating students to actively participate in all aspects of the educational process, including but not limited to threaded class discussions, outside assignments/projects, research, enrichment activities, etc. Maintaining online asynchronous communication with students (and synchronous if appropriate) in online discussions, to assist them in achieving completion objectives. Responding in a clear and well-expressed manner to student questions and, inquiries within one to two business days. Providing regular, accurate, and timely student-specific assistance, feedback and support to students relative to their performance. Keeping archives of student work and correspondence (if necessary), and maintaining and reporting student participation, evaluations/grades as appropriate. Communicating with students and Blackboard staff by email and telephone as needed. Openly communicating with Blackboard staff regarding course and student-related problems and concerns.Experience (continued)Personnel Manager, Kent State UniversityDepartment of Pan-African StudiesKent, Ohio — 2012 to presentManagement & Talent Acquisition: Manage and delegate tasks to student volunteers and student workers based on availability, interest and ability. Create and distribute bi-weekly schedules for hourly students. Participation in hiring and evaluation of student workers. Creation of a real time hourly schedule for student workers and volunteers.Coordination: Create and distribute flyers and press releases using Microsoft Office 2010-07, Google docs, and Adobe. Create organizational, calendars charts, diagrams, agendas, and action plans using Google Docs & Microsoft Office. Attend Committee Meetings, General Departmental Staff Meetings, produce and forward minutes to all members, peers and subordinates. Implementation of an efficient system to manage facilities in the Center of Pan-African Culture. Maintenance of Departmental Facebook page, University Marketing & Promotional Calendar. Teaching Assistant, Kent State University Department of Pan-African StudiesKent, OH-Fall 2012Assisted Emeritus Professor Halim El-Dabh with classroom lectures, took attendance, completed student athlete reports, distributed and graded assignments, met with Professor El-Dabh during office hours. Graduate Assistant, Kent State University Department of Pan-African StudiesKent OH, Fall 2009-Spring 2012Outreach: Advertise and promote courses for the faculty in the Department. Schedule and maintain meetings for Center of Pan-African Culture through central scheduling office at Kent State University. Research funding opportunities for programing in the Center of Pan-African Culture. Communicate regularly with department chair about outreach opportunities and development of outreach. Attend Admission events, study Abroad Fairs, and other special events coordinated by the College of Arts & Sciences. Worked closely with Traci Williams to produce two feature length Films titled “Breaking News” and “Research: The Musical”. Served as Production Coordinator. Customer Service, Pasco IncorporatedHudson, Ohio — 2006-2009Accepted inbound phone calls regarding financial responsibility for Bureau of Motor Vehicles. Handled sensitive information by processing credit card payments for reinstatement of vehicle registration. Efficiently verified insurance documentation.Accomplishments2008, Recognized for accepting the most calls in my department.Offered outstanding support for customers contacting our office.Established consistency in call process and met established quotas in my department.Account Adjustor, Chase Bank (formerly known as Bank One)Akron, Ohio — 2002-2004Assisted customers in creating an effective payment plan to prevent future delinquency on vehicle loans.Contacted customers regarding delinquent account payments. Performed skip tracing searches to locate delinquent customers. Handled sensitive information by processing check by phone payments, credit card payments. Adjusted errors and responded to complaints submitted by customers. AccomplishmentsObtained monthly bonus 2002-2003 for superior collection practice.REFERENCESDr. Amoaba GoodenInterim Chair Department of Pan-African Studies330-672-0142Sandra MorganDirector of Outreach ProgramsCollege of Arts & Sciences330-672-8986Dr. Lisbeth JusticeDirector Lovelight Incorporated330-673-5839Professional Development & Special HonorsSpring 2013 Attended Workshop: Podcasting for EducatorsSpring 2013 Attended Workshop: 21st Century SkillsSpring 2013 Attended National Convention Alpha Kappa Mu Honors SocietyFall 2012 & Spring 2013 Registration Volunteer for Professional Learning Community Academy 2011 & 2012 Association for Black Cultural Centers conference attendance Assisted with Faculty presentation 2011 KSU Films award for Outstanding Service2011 Appointed Secretary of Alpha Kappa Mu Honors Society2011 Attended Broadcast Education Association National Convention 2011 Attended Workshop: Finding and Working With Teaching Assistants Effectively2011 Attended Workshop: Working with Digital Video Professional Development & Special Honors (continued)2011 Organized Peer-Mentor Programing for Alpha Kappa Mu Service project at Skeels-Matthews Community Center2010 Attended Workshop: Spring Learning & Assessment Institute2010 Inducted to Alpha Kappa Mu Honors Society 2010 Attended Workshop: Graduate Student Development2010 Attended Workshop: Integrating Sustainability into the Classroom 2010 Attended Workshop: Grant Writing2010 Served as a Peer Mentor for A Day in the Life of a College Student 2009 Served as Hostess for Midwest Regional Comparative and International Education Society Conference2009 Attended Workshop: Writing Conference Proposals 2009 Attended Workshop: Clickers2009 Peer Mentor Upward Bound Pre-College Programs2008 Served as Chairperson Art Legacy Foundation 2003 Served as Secretary Allerton Community Council 20032003 Served as Secretary Ladies of Academics Diversity Intelligence Excellence and Service 2003 Speaker for Women in Leadership Symposium ................
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