Core Competencies - World Bank



Egyptian National

Postal Organization

(ENPO)

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Capacity Building Project

Progress Report

Prepared by:

PricewaterhouseCoopers

January 20, 2008

1. Progress Update

ENPO Senior Management had initiated a Capacity Building Project, with Technical Assistance from the World Bank, in order to be able to identify potential leaders, from within the current human capital of ENPO that would be able to carry forward the ambitious change program undertaken within the organization.

An assessment centre was run by PricewaterhouseCoopers Egypt during the period 4-7 June 2007 for a total of 39 candidates with the objective of identifying their current strengths and areas for development. As a result 20 potential leaders were identified.

In addition, a performance management program document was developed to further capitalize on the selected individuals and enhance their contribution to the success of ENPO. This document is still draft to be reviewed with the client

Based on the assessment centre results, training needs were identified for the 20 potential leaders, and training providers were approached and short listed by PricewaterhouseCoopers and an agreement has been reached with Inter-logics, a UK-based training firm.

Next Steps, the Leadership and Change Management training is scheduled to start in February ’08. PwC will be involved in the ongoing monitoring of the training’s effectiveness and raising monthly reports to ENPO.

We have attached a number of documents for your kind attention detailing the work that has been carried out so far and the project’s work progress to date, these include the following:

- The Assessment Centre Report

- Inter-Logics’s technical Proposal

- Updated Training Schedule

Note: Please disregard Figure.2 on page 6 of the Inter-logics Technical Proposal which shows the training schedule, the final schedule and dates are provided in a separate document titled Final Training Schedule.

2. Participants List

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Appendix 1

Final Training Program

| | | |

|MONTH |ACTIVITY |NOTES |

|2008 | | |

| | | |

|January |WELCOME AND BRIEFING FOR |E-mail from Lead Consultant (Dr Tom Boydell) to all |

| |PRE-WORK FOR MODULE 1 |participants, outlining the structure of the program and |

| | |giving the brief for the pre-work |

| |PRE-WORKSHOP | |

| | |Run by local Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

|January/ |PARTICIPANTS DO PRE-WORK FOR MODULE 1 | |

|February | | |

| | | |

| | | |

|February |MODULE 1: |Run by Lead Consultant (Dr Tom Boydell) and Co- Consultant|

|24 - 28 |LEADERSHIP AND CHANGE MANAGEMENT |(Chris Blantern). Supported by local Facilitator (Ms Rasha|

| | |El-Desouky) |

| | | |

| | | |

| | | |

|March |PARTICIPANTS DO MODULE 1 ASSIGNMENT AND | |

| |PRE-WORK FOR MODULE 2 | |

| | | |

| | | |

|March |LEARNING SUPPORT GROUP |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

| | | |

|April |MODULE 2: |Run by Lead Consultant (Dr Tom Boydell) and Support |

|6 to 10 |COMMUNICATING WITH IMPACT and |Consultant (Mr Sami Sabet). Supported by Support |

| |MANAGING PEOPLE (1) |Facilitator (Ms Rasha El-Desouky) |

| | | |

|MONTH |ACTIVITY |NOTES |

| | | |

|April |PARTICIPANTS DO MODULE 2 ASSIGNMENT AND | |

| |PRE-WORK FOR MODULE 3 | |

| | | |

| | | |

|May |LEARNING SUPPORT GROUP |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

| | | |

|May |MODULE 3: |Run by Lead Consultant (Dr Tom Boydell). Supported by |

|25 - 29 |CUSTOMER FOCUS, RESULTS ORIENTATION and |local Support Facilitator (Ms Rasha El-Desouky) |

| |ATTENTION TO DETAIL | |

| | | |

| | | |

|June |PARTICIPANTS DO MODULE 3 ASSIGNMENT AND | |

| |PRE-WORK FOR MODULE 4 | |

| | | |

| | | |

|June |LEARNING SUPPORT GROUP |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

| | | |

|June 29 |MODULE 4: |Run by Lead Consultant (Dr Tom Boydell) and Support |

|To |PROBLEM SOLVING, DECISION MAKING and PLANNING|Consultant (Mr Sami Sabet). Supported by local Support |

|July 3 |AND ORGANIZING |Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

|MONTH |ACTIVITY |NOTES |

| | | |

|July |PARTICIPANTS DO MODULE 4 ASSIGNMENT AND | |

| |PRE-WORK FOR MODULE 5 | |

| | | |

| | | |

|July |LEARNING SUPPORT GROUP |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

| | | |

|August |MODULE 5: |Run by Lead Consultant (Dr Tom Boydell) and Co- Consultant|

|3 - 7 |MANAGING PEOPLE (2) and TEAMWORK AND |(Chris Blantern). Supported by local Support Facilitator |

| |CO-OPERATION |(Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

|August |PARTICIPANTS DO MODULE 5 ASSIGNMENT | |

| | | |

| | | |

| | | |

|August |PARTICIPANTS WORK ON CHANGE PROJECT | |

| | | |

| | | |

| | | |

|August |ACTION LEARNING |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

|MONTH |ACTIVITY |NOTES |

| | | |

|September |PARTICIPANTS WORK ON CHANGE PROJECT | |

| | | |

| | | |

| | | |

|September |ACTION LEARNING |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

| | | |

|October |PARTICIPANTS WORK ON CHANGE PROJECT | |

| | | |

| | | |

| | | |

| | | |

|October |ACTION LEARNING |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

| | | |

| | | |

|November |PARTICIPANTS WORK ON CHANGE PROJECT | |

| | | |

| | | |

| | | |

| | | |

|November |ACTION LEARNING |Run by local Support Facilitator (Ms Rasha El-Desouky) |

| | | |

| | | |

Appendix 2

Inter-Logics Proposal

(will be attached in a separate document)

Appendix 3

Assessment Center Report

(will be attached in a separate document)

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