NewYork-Presbyterian Hospital Patient and Visitor Guide

NewYork-Presbyterian Hospital

Patient and Visitor Guide

During Your Stay

WELCOME

WWeElcLomCeOtoMNEewYork-Presbyterian Hospital/Weill Cornell Medical Center. Here you will find some of

the world's best obstetrical, maternal-fetal, and neonatal care ? all under one roof. We realize that the Wbiretlhcoomf eyotuorNcehwildYowrikll-PbreesobnyeteorfiathneHmosopsitaiml/WpoeriltlaCnot renxeplleMrieendciceasl oCfeynoteur. lHife.reAnydouwwe'irllefidnedliaghstteadffthat dyoeudihcavteedsteoleacltweadyussptrovcidairnegfothreyohiughaensdtyqouuarlibtya,bmy.ost compassionate care and service to each and every one of our patients in a warm and friendly environment. NewYork-Presbyterian/Weill Cornell is committed to providing the highest quality care in a personal Taondhefalpmyiloy-uceantderyeodurenfavmiroilnymwehnilte. yTohue aHroeshpeitrael'sinstphaecHioousspliatablo, rwaenhdadvelidvervyelroopoemdsthpisroDviudreinagpYriovautre SantadycoGmuifdoer.taItbilnecdluedlievseriynfeoxrpmeartieionnceabsouuptpsoerrtveidcebsy aanddvaanmcenditmieosntihtoartinagreteacvhanilaoblolegyt.o make you as comfortable as possible. It also provides important information about your health care team and what yOonuthaendfoylolouwrinfagmpilaygneeseodftooukrnPorweptoarpirnegpaforer fYoorugroiSntgayhoGmueid.eW, eyowuawntillyfoinudtoinfboermanataiocntivaebopuatrtwichipaat nt tino yboruinrgotwonthcearHeo, sapnidtayl,owuhwaitll tfoinedxtpheacttoduurrsintagffyomuermstbaeyr,saenndctohuerasgeervyicoeustaonadsakmqeuenisttieiosntshatndwisllhbaere awvitahilathbelemtoanmyackoenycoeurnasntdhaytoyuor ufaomriylyoausr fcaommilfyomrtaigbhlet haasvpeo. ssible. After reviewing the material, if you still have questions or concerns, do not hesitate to call your doctor or ask any member of our staff fNoerwaYdodrikti-oPnreasl binyftoerrmiaantiHono.spital is one of the most comprehensive academic medical centers in the world, with leading specialists in every field of medicine. We are very proud of the outstanding care Awlesop,ropvleidaesetorepvaietiwentthseapnrde-fraemgislietrsa.tiMonosfot rimpsoinrtathnetlyb,awcek paroeckperot uodf tohfisouGrusidtaef.fC'socmopmlemtintmg ethnet stoe ftoakrminsg agnredastecnadriengofthyeomu abnadckyotourthloeveHdosopnietasl. before your due date will help facilitate your admission when you are ready to deliver. At NewYork-Presbyterian, We Put Patients First. So if you have any questions or if there is anything NwewcYaonrkd-oPrteosebaytseeriyaonuHr osstapyit,adl oisn'otnheesoiftathtee tmo otasltkctoomyporuerhdeoncstivoer oacr aadneymmicemmbeedricoafl ycoeunrtecrasreinttehaem. world, with leading specialists in every field of medicine. We are very proud of the outstanding care wTheapnrkoyvoidueftoor pthaetiepnritvsileagnde foafmcialireins.g for you.

Very truly yours,

Steven J. Corwin, M.D. Chief Executive Officer NewYork-Presbyterian Hospital

2 _ For Your Care

Table of Contents _ 3

Table of Contents

For Your Care Your Care Team...........................................4 Your Meals..................................................8 Your Medications ........................................8 Hourly Rounding..........................................9 Pain Management........................................9 Rapid Response Team................................10 Nursing Station Phone Numbers.................10 Patient Services Administration...................11 Interpreter Services...................................11 Services for the Visually Impaired...............11 Ethics Consultation....................................11 Pastoral Care............................................11 Pet Therapy..............................................12 Myra Mahon Patient Resource Center.......... 12

For Your Consideration Private Accommodations...........................13 Private Duty Nursing..................................13 Guest Facility............................................14 International Services................................14 Online Personal Health Record: .....15

For Your Comfort and Convenience Welcome Kit..............................................16 Telephone Service.....................................16 Television Service......................................17 Patient Education Television Programming...18 Internet Access.........................................18 Visiting Hours............................................19 Quiet Time................................................19 Information Desk.......................................19 Gift Shop..................................................19 Hairstylist/Barber...................................... 19 Places to Eat............................................20 Vending Machines......................................20 Public Restrooms......................................20

For Your Safety and Security Important Patient Safety Information...........21 Preventing Infections.................................22 Balloons/Flowers....................................... 24 Electrical Appliances..................................24 Staff ID Badges.........................................24 Security.................................................... 25 Valuables.................................................. 25 Lost and Found.........................................25 No Smoking Policy....................................25

Preparing to Go Home Discharge Information................................26 Going Home Checklist................................27 Your Medications.......................................28 Discharge Phone Call.................................28 Patient Satisfaction Survey.........................28 Cashier..................................................... 29 Billing....................................................... 29 Insurance.................................................. 29 Medical Records........................................30

Patient Rights and Responsibilities Your Rights...............................................31 Your Responsibilities..................................31 Your Health Care Proxy and Living Will.........32 If You Have Concerns.................................32

Finding Your Way Around Directions................................................. 33 Parking..................................................... 34 Map and Neighborhood Services................34

Notes...........................................................35

Index...................................................... 36

4 _ For Your Care

For Your Care

Your Care Team During your stay at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, you will meet a number of health care professionals who work together to plan your treatment. They make up your health care team. You and your family are also an important part of the care team. We encourage you to speak up and let your needs and concerns be known.

As an academic medical center, NewYork-Presbyterian trains new physicians and serves as a site for the teaching of medical and health professional students. These individuals may participate in aspects of your care under close supervision of appropriate Hospital staff.

Doctors There may be many doctors involved in your care. In addition to your attending doctor, who is often your personal doctor or the doctor who admitted you, you may be seen by other medical or surgical specialists, as well as fellows or residents. A fellow is a doctor pursuing further training in his or her subspecialty. A resident is a doctor who has completed medical school and is enrolled in a residency training program in a particular specialty. Residents are also referred to as housestaff and work under the careful supervision of attending doctors.

The Doctors caring for me are:

Nurses There may be many nurses involved in your care as well. They work closely with the doctors and other members of the health care team. Our nursing team includes the Patient Care Director, nurse practitioners, staff nurses, nursing assistants, and ICU technicians. The Patient Care Director is responsible for the supervision of all nursing care on a particular unit or units. A registered nurse, who is designated as your primary nurse, plans and coordinates your overall nursing care and assigns tasks as appropriate to other members of the nursing team. A specially trained Pain Resource Nurse is also available to talk with you about any pain management concerns.

My Nurses are:

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download