IDHS: Illinois Department of Human Services



Instructions for New Cornerstone Password Reset Process

A. To register your Cornerstone User Name:

1. Go to or click on the Identity Management link on the Citrix log-in page.

2. Identity Management Options – Click on “Account Recovery Options”.

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3. In the Domain, click on the down arrow to the right and select “Cornerstone Users” and enter your first.last name and your Citrix password, then click the “Log On” button.

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4. New User Enrollment – Select and provide answers to three security questions.

a. You will need to remember the spelling of what you typed in as your answer, and spell it the same way during password reset/unlock procedures.

b. Once you have entered all three answers, Click on the “Register” button.

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5. Password Reset Options – You will receive notification when registration is successful and you will then be able to set further options regarding reset via email or text message.

a. Click on the 1st Edit to enter an email address or cell phone number to be used when recovering your password.

b. Click on the 2nd Edit to change your security questions or answers.

6. Once you are done making changes or setting options, Click on the “Done Editing” button.

B. To change your password or unlock your account:

1. Go to or click on Identity Management link on the Citrix log-in page.

2. Identity Management Options – Click on “Reset your Password or Unlock your Account”.

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3. In the Domain, click on the down arrow to the right and select “Cornerstone Users” and enter your first.last name, type the numbers from the image code and click the “Continue” button.

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4. Verify Your Identity – In Step 1, select one of the three options to verify your Identity.

a. For Security Questions, you must correctly answer all three of your security questions.

b. For Text Message, you must have previously registered a cell phone number. Check your cell phone for the confirmation code and enter it in the “Identity Confirmation Code” box.

c. For Email Message, you must have previously registered an email address. Check your email account for the confirmation code and enter it in the Identity Confirmation Code box.

5. Only check the checkbox in Step 2 if you need your account unlocked, otherwise, leave it unchecked.

a. Do not check the checkbox if your account is expired.

b. Do not check the checkbox if you do not remember your password.

6. Once you are done select all appropriate options, Click on the “Continue” button.

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7. Following the proper password requirements, enter your new password and then enter the password again to confirm.

8. Once a new password has been entered and confirmed, click on the “Submit” button.

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