JEANNE D’ARC CORPORATE UNIVERSITY LIBRARY



JEANNE D’ARC

CORPORATE LIBRARY

This library is designed to provide you with tools to assist in your professional development. There are Audio CD’s, Books, and reference material in a variety of different topics including:

Career Development / Customer Service

Leadership & Management Development

Written & Verbal Communication / Reference Materials

Library Procedures:

Option 1 - You can come to Tremont Yard to browse the item(s) in the Cabot Café.

▪ To sign out the item, fill in the ‘check out date’ on the library card found in the back of the book

▪ Leave library card in designated area.

▪ Books are due within 3 weeks of check-out date

▪ When returning books, place them in the ‘Return Bin’. Corporate Training will re-file the books.

Option 2 - Call or email Nancy Richardson (ext 4836) or Donna Richardson (4834) to confirm the availability of the resource you are interested in.

▪ Provide the Category (ex. Career Development) Title, Author and Type (ex. Book, Audio CD).

▪ We will interoffice the item to you.

▪ Books are due within 3 weeks of check-out date

▪ Return the book to Corporate Training through interoffice, or drop off in Cabot Café.

|Career Development Topics |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|8 Steps for Highly Effective Negotiation |National Press Publications |Get the results you want and create win-win solutions to |1 |Book |

| | |difficult situations with 8 Steps for Highly Effective | |88 p. |

|Letting the Other Person Have Your Way | |Negotiation. Abandon the negative myths about negotiation | | |

| | |and learn to build relationships as well as get results. | | |

|50 Ways to a Better Memory |Hermine Hilton |Do you think you have a memory like a sieve? Is it in one |1 |Book |

| | |ear and out the other? Forget that attitude! You can train | |61 p. |

| | |your mind to remember by using this self-help guide. Tips | | |

| | |for remembering people’s names. Simple steps for remembering| | |

| | |where you put things. Methods for remembering phone numbers,| | |

| | |account numbers, and other long numbers.…and more! | | |

|180 Ways To Walk The Recognition Talk |Eric Harvey |Some people call it “positive reinforcement.” Others, a |2 |Book |

| | |“motivational strategy.” Still others label it “common | |42 p. |

|The “How To’ Handbook for EVERYONE | |courtesy” – a sign of appreciation. But most folks refer to | | |

| | |it as “RECOGNITION.” And it’s one of the biggest unkept | | |

| | |secrets in business today! | | |

|1001 Ways To Take Initiative At Work |Bob Nelson |Whether you’re an entry-level assistant or a VP working with|1 |Book |

| | |the CEO, there’s only one person responsible for your career| |217 p. |

|Take Charge of Your Job and Your Career | |– you. A unique motivational manual, 1001 Ways to Take | | |

| | |Initiative at Work brings together hundreds of real-life | | |

| | |examples, advice from business leaders, and the author’s own| | |

| | |techniques and exercises to show readers how to draw on | | |

| | |inner creativity, develop self-leadership, set goals, take | | |

| | |risks, and sell ideas. | | |

|Change Basics |Linda Russell and Jeffrey |Change Basics will enable you to skillfully introduce and |1 |Book |

| |Russell |manage change. With an essential background on reasons for | |149 p. |

| | |initial resistance and an analysis of possible outcomes, it | | |

| | |provides specific strategies to counter opposition and | | |

| | |implement a change initiative in your organization. | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Common Ground |National Press Publications |The face of America is changing. According to the 2000 US |1 |Book |

| | |Census, one in six Americans will be 65 or older by the year| |144 p. |

|Managing and understanding workplace diversity.| |2015. And by the year 2020, one in six Americans will be | | |

| | |Hispanic. To survive and thrive in today’s business work, | | |

| | |you need to find common ground among all people – regardless| | |

| | |of their age, race, ethnicity, gender, sexual orientation, | | |

| | |physical characteristics, disabilities, education, and | | |

| | |social or financial status. | | |

|Forget For Success |Eric Harvey & |Excess mental baggage can unconsciously weigh you down, hold|1 |Book |

| |Steve Ventura |you back, and take up precious space in your brain. | |47 p. |

|Walking away from outdated, counterproductive | |Regardless of our good intentions, each of us is susceptible| | |

|beliefs and people practices. | |to flawed beliefs and behaviors that negatively impact us, | | |

| | |the people we work with, the environments we work in, and | | |

| | |the results we get. Dump this data from our member banks – | | |

| | |forget these counterproductive ideas, practices, and habits | | |

| | |– and we’re well on our way to becoming more successful | | |

| | |leaders..and more successful people. | | |

|Future Tense |Karl Schoemer |The past is gone and the present is on the way out. The |1 |Book |

| | |future is all that’s left…it’s where you’ll be living the | |43 p. |

|21 personal success strategies for an | |rest of your life. You can prepare yourself to be a player | | |

|ever-changing business world. | |in the game of future success, or you can sit back and be a | | |

| | |spectator cheering on those who’ve shaped their own destiny.| | |

| | |THE CHOICE IS YOURS. | | |

|How to Get Things Done |National Press Publications |The clock is ticking and your wheels are spinning! Do you |1 |Book |

| | |wish you could be more focused on your goals…undistracted by| |112 p. |

|An Achiever’s Guide to Better Time Management | |the thousands of interruptions that compete for your time | | |

| | |and attention? If you’re paralyzed by perfectionism…put off| | |

| | |by procrastination…here’s how to turn your time into action!| | |

|How to Handle Conflict & Confrontation | |Poorly handled conflicts cause anxiety, tension and stress |1 |Book |

| | |in the workplace, reduce morale and hinder productivity. In | |97 p. |

|End negative attitudes, hurt feelings and angry| |this handbook, you’ll discover a wealth of conflict | | |

|outbursts that stem from conflict. | |management techniques for creating a more cohesive and | | |

| | |productive work environment. | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|How To Manage Your Boss |Sound Solutions |Management is a two-way street. You know your boss manages | |Book |

| | |you. What you may not know is that how you manage your boss |1 |130 p. |

|Build a partnership that will make you both | |can determine whether you succeed or not. Bosses can be your| | |

|successful. | |greatest allies – they can give you raises, promotions and | | |

| | |the opportunity to succeed. They can also make your life | | |

| | |miserable – overworking you, denying you advancement and | | |

| | |undermining you in every phase of your professional life. | | |

| | |Which way it goes depends largely on how you manage the | | |

| | |relationship. | | |

|Making Humor Work |Terry Paulson, Ph.D. |In this friendly, lighthearted book, you will find many |1 |Book |

| | |excuses to laugh- that’s the whole point! Some people think | |75 p. |

|Take your job seriously and yourself lightly. | |humor has no place in the work environment. But humor, when | | |

| | |used appropriately, can prove to be a very valuable tool. | | |

| | |Humor helps people relax and it contributes to a congenial | | |

| | |work environment. Presentations become more interesting and | | |

| | |listeners’ interest is sustained. Humor can help you solve | | |

| | |problems, spark your creativity, and even reduce stress. | | |

| | |With all these advantages, why not make humor work for you? | | |

|People Styles at Work |Robert Bolton / Dorothy Bolton |Why is it so hard to work will with some people? More |1 |Book |

| | |important, what can you do about it? Howe can you | |190 p. |

|Making Bad Relationships Good and Good | |significantly improve difficult work relationships? People | | |

|Relationships Better | |Styles at Work presents a practical, proven behavioral | | |

| | |science method that you can use, day in and day out… | | |

|Prioritize: Organize The Art Of Getting It Done|Peg Pickering |Tired of constantly having to put your personal commitments,|1 |Book |

| | |goals and dreams on the back burner? Do you feel there are | |319 p. |

|Is ‘business as usual’ taking its toll? | |never enough hours in the day? Are you weary of working at | | |

| | |breakneck speed..yet having little to show for your efforts?| | |

| | |The remarkable book will help you slow down, take a deep | | |

| | |breath and regain control of your life. It’s packed with | | |

| | |tools, techniques, advice and activities to help you | | |

| | |permanently change the way you work and live. | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Shortcuts To Creating, Maintaining, Organized &|Marla Benson |Imagine how much more productive – and how much less |1 |Book |

|Recording Files | |stressed – you’d be if you could locate any file, document | |114 p. |

| | |or record in your office in just seconds. Crammed full of | | |

| | |simple techniques and powerful tips used by organizational | | |

| | |pros, this handy desktop reference offers strategies for | | |

| | |organizing three basic areas: your filing system, your | | |

| | |computer, and your desk and office space. | | |

|Start Right…Stay Right |Steve Ventura |Whether you’re a seasoned employee or you’re just getting |1 |Book |

| | |started with your organization, whether this is your ideal | |44 p. |

|Every employee’s straight-take guide to JOB | |job or merely one stop on a larger career journey, you | | |

|SUCCESS! | |‘oughtta wanna’ be successful. | | |

|Success Is A Journey |Several Authors |Life is a journey. “Pack” for a successful journey by |1 |Book |

| | |filling your mind and your heart with tips, tools, and ideas| |126 p. |

| | |that will pave your way for a smoother, more satisfying | | |

| | |life. Learn how to determine what you want. Overcome | | |

| | |obstacles and reach your goals with greater ease. The | | |

| | |examples, stories, and ‘how tos’ in this book will | | |

| | |encourage, renew, and invigorate. You can diminish or | | |

| | |sidestep adversity while attracting more uplifting events | | |

| | |and abundance. | | |

|The Innovative Woman |Norma Carr-Ruffino |What’s the hottest, most in-demand skill women can bring to |1 |Book |

| | |today’s workplace? Leading-edge executives and entrepreneurs| |310 p. |

|Creative ways to reach your Potential in | |are saying it’s innovative skills. These skills range far | | |

|business and beyond. | |and wide from coming up with a simple little idea that helps| | |

| | |solve a problem, to sensing the next new thing, to imagining| | |

| | |a new product, service, process, or technology that delights| | |

| | |customers, solves problems, and feeds the bottom line. | | |

|The Power Of Innovation Thinking |National Press Publications |Are you interested in getting outside your box? Would you |1 |Book |

| | |like to work smarter, not harder? Do you sometimes wish you | |108 p. |

|Getting outside the box. | |could see a problem through someone else’s eyes, just so you| | |

| | |could get a fresh perspective? Learn the secrets of powerful| | |

| | |thinking and unlock the creativity you have stored inside | | |

| | |with this breakthrough publication. Get rid of the myths | | |

| | |about thinking that are holding you back. Learn to open your| | |

| | |mind and explore the options you have known all along but | | |

| | |didn’t know how to reach. | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|The Promotable Woman |Norma Carr-Ruffino, Ph.D. |This book presents to you, the businesswoman, a detailed |1 |Book |

| | |plan for developing solid leadership skills in order to | |306 p. |

|10 Essential skills for the New Millennium | |overcome career obstacles and stereotypes and get ahead in | | |

| | |business. By concentrating on your own image and your | | |

| | |perceived role in business, The Promotable Woman guides you | | |

| | |to find the appropriate level of firmness, friendliness, and| | |

| | |assertiveness in order to maintain a successful and | | |

| | |fulfilling business and personal life. | | |

|The Stress Management Handbook |National Press Publications |The techniques to help you manage stress and enjoy life are |1 |Book |

| | |here! This essential desktop handbook is chock-full of | |73 p. |

|A Practical Guide to Reducing Stress in Every | |practical tips and relation methods for helping you unwind, | | |

|Aspect of Your Life | |determine your priorities and live a virtually stress-free | | |

| | |life. | | |

|Thriving On Change |National Press Publications |If there’s anything you can count on in today’s explosive |2 |Book |

| | |business environment, it’s change! The trouble is, whether | |110 p. |

|Turning Challenge into Success. | |the changes are large or small, the effect is the same – | | |

| | |people feel anxious, stressed out and overwhelmed by | | |

| | |circumstances they can no longer control. This handbook | | |

| | |addresses up-to-the-minute issues and real-life situations | | |

| | |facing people in today’s constantly changing workplace. | | |

|Trainer Basics |George M. Piskurich |Subject matter experts (SMEs) and occasional trainers are |1 |Book |

| | |increasingly sharing the training burden in organizations. | |119 p. |

| | |Yet these ‘instant trainers’ often are not familiar with | | |

| | |even the basic terminology or practices of the training | | |

| | |profession. Trainer Basics is written specifically to answer| | |

| | |three key questions these new trainers ask: What does a | | |

| | |trainer do and why? How can I develop must have skills | | |

| | |quickly? How do I apply training knowledge today? | | |

|Training Design Basics |Saul Carliner |This practical, how-to book zeroes in on the skills readers |1 |Book |

| | |need to design successful classroom training. All phases of | |196 p. |

| | |training design are covered here, including planning and | | |

| | |needs analysis; writing, designing, and evaluating course | | |

| | |materials; and marketing and administration. New trainers, | | |

| | |subject matter experts, and even experienced trainers will | | |

| | |find the real-world approach of this book especially | | |

| | |helpful, | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Walk Awhile In My Shoes |Eric Harvey & |Side One: based on the inner thoughts of hundreds of |2 |Book |

| |Steve Ventura |managers shared in discussions over an eighteen-year period.| | |

|Gut-level, real-world messages from managers to| |Flip Side: based on the inner thoughts of hundreds of | | |

|employees & from employees to managers | |employees shared in discussions over an eighteen-year | | |

| | |period. | | |

|Walking The Talk Together |Eric Harvey & |The challenge of bringing organizational values to life is |1 |Book |

| |Alexander Lucia |right there in front of us and it’s not going away any time | |47 p. |

|Sharing the responsibilities for bringing | |soon. We can choose to ignore it and point our fingers at | | |

|values to life. | |others. Or, we can choose to do something about it. Either | | |

| | |way, WE ARE RESPONSIBLE! | | |

|Whale Done! |Jen Bouchard |What do your people at work and your spouse and kids at home|6 |Book |

| | |have in common with a five-ton killer whale? Probably a | |130 p. |

|The Power of Positive Relationships. | |whole lot more than you think, according to top business | | |

| | |consultant and mega-bestselling author Ken Blanchard and his| | |

| | |coauthors from SeaWorld. In this moving and inspirational | | |

| | |new book, Blanchard explains that both whales and people | | |

| | |perform better when you accentuate the positive. He shows | | |

| | |how using the techniques of animal trainers – specifically | | |

| | |those responsible for the killer whales of SeaWorld – can | | |

| | |supercharge your effectiveness at work and at home. | | |

|Who Moved My Cheese |Spencer Johnson, M.D. |It would be all so easy if you had a map to the maze. If the|7 |Book |

| | |same old routines worked. If they’d just stop moving “The | |94 p. |

|An A-Mazing way to deal with change in your | |Cheese.” But things keep changing. Who Moved My Cheese? Is a| | |

|work and in your life. | |simple parable that reveals profound truths. It is an | | |

| | |amusing and enlightening story of four characters who live | | |

| | |in a ‘Maze’ and look for ‘Cheese’ to nourish them and make | | |

| | |them happy. | | |

|You Gotta Get in the Game |Billy Cox |To win in business, sales and life, you gotta get in the |1 |Book |

| | |game! This book is a practical guide for anyone who wants to| |152 p. |

|Playing to Win in Business, Sales and Life | |know the keys to gaining and maintaining a competitive edge.| | |

| | |It is loaded with compelling stories and wisdom based on | | |

| | |Billy’s personal experiences of overcoming adversity and | | |

| | |achieving success. | | |

| | | | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|7 Habits of Highly Effective People |Stephen R. Covey |The 7 Habits of Highly Effective People are used |1 |3 Audio CD’s |

| | |consistently by people who achieve desired results. Habits | | |

| | |are patterns of behavior composed of three overlapping | | |

| | |components: knowledge, desire, and skill. Because these | | |

| | |three components are learned rather than inherited, our | | |

| | |habits constitute our second nature, not our first. | | |

| | |Successful people build habits of effectiveness into their | | |

| | |daily lives. Often, they are internally motivated by a | | |

| | |strong sense of mission. By subordinating their dislike for | | |

| | |certain tasks to the strength of their purpose, they develop| | |

| | |the following 7 Habits and discipline themselves to live in | | |

| | |accordance with fundamental principles. 1 – Be Proactive; 2 | | |

| | |– Begin with the End in Mind; 3 – Put First things First; 4 | | |

| | |– Think Win-Win; 5 – Seek First to Understand, then to be | | |

| | |Understood; 6 – Synergize; 7 – Sharpen the saw | | |

|Beyond the 7 Habits |Stephen R. Covey |What kind of world do we want to work in? What kind of world|2 |3 Audio CD’s |

| | |do we want to live in? With recent political and economic | | |

| | |upheaval and an accelerated rate of change and uncertainty, | | |

| | |it is more crucial than ever to build leadership qualities | | |

| | |in all people, regardless of their job level or | | |

| | |organizational status. Discover a new framework for solving | | |

| | |challenges both personal and professional with Beyond the 7 | | |

| | |Habits a program that will help listeners realize their | | |

| | |potential, achieve life balance, lead fulfilling, powerful | | |

| | |lives. | | |

|Focus – Achieving Your Highest Priorities |Stephen R. Covey |The Focus workshop presents an engaging and inspirational |2 |3 Audio CD’s |

| | |learning experience and will change your life in ways you | | |

| | |never thought possible. With this audio book, you will begin| | |

| | |a process and journey to a new way of thinking about | | |

| | |personal and professional focus and accomplishment. You’ll | | |

| | |learn how to identify – and focus – on the tasks and | | |

| | |priorities that matter most so that you can deliver maximum | | |

| | |results every day. | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|How to Develop & Use a Personal Mission |Stephen R. Covey |This program will help you: Develop a personal mission |2 |Audio CD |

|Statement | |statement that will help you lead and govern your life | | |

| | |according to your deepest priorities: Effectively meet | | |

| | |life’s day-to-day challenges by focusing on your long-term | | |

| | |vision, purpose, and sense of meaning; Avoid diversions and | | |

| | |distractions that don’t contribute to your life’s mission, | | |

| | |vision, and goals…and more. | | |

|How To Manage Projects, Priorities & Deadlines |Sound Solutions |In our working life, we wear many hats: employee, |1 |6 Audio CD’s |

| | |supervisor, subordinate, coworker, mentor and coach. Once | | |

|Master the Art of Getting it All done. | |you add these workplace roles to responsibilities at home, | | |

| | |for your family and in your community, time becomes a | | |

| | |precious commodity. Sometimes it all seems too much to | | |

| | |handle. However, knowing how to manage, prioritize and put | | |

| | |things in perspective can help you lead a more balanced, | | |

| | |happy and fulfilling life. | | |

|How To Manage Your Boss |Sound Solutions |Do you view your boss as the ‘ultimate authority’ in your |1 |Audio CD |

| | |work life? Do you think of management as a one-way street | | |

|Build a partnership that will make you both | |with your boss giving all the directions and you doing all | | |

|successful. | |the driving? It doesn’t have to be that way. Management is a| | |

| | |two-way street. Learning to manage your boss will not only | | |

| | |put you in the driver’s seat it can also attract the | | |

| | |attention of bigger bosses and pave the way for a move up | | |

| | |the ladder. | | |

|Living In Excellence |Pat Wilson |It’s time to take charge of your life. Stop waiting for |1 |6 Audio CD’s |

| | |someone else to answer your questions. Stop wishing for | | |

|Achieve the Success You Thought You’d Never | |something else to happen. You can make it happen – with the | | |

|Find. | |advice and guidance in this breakthrough program from Pat | | |

| | |Wilson. | | |

|The Art of Being Assertive |Sound Solutions |Assertiveness, not aggressiveness, is the key to getting | |6 Audio CD’s |

| | |heard, earning respect and being recognized and rewarded for| | |

|Become Positive, Effective and Successful – The| |your strengths. Assertiveness is speaking up for yourself | | |

|Assertive Way | |and getting your opinions heard, while being fair and | | |

| | |respectful to others. It’s about letting people know how you| | |

| | |feel and where you stand. It’s negotiating so that everybody| | |

| | |walks away from the table satisfied. And it is about | | |

| | |effective, honest, straightforward communication. | | |

|Career Development Topics (cont.) |

|Time Management / Change Management |

|Organization Skills / Personal Development |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Thinking Outside The Lines |Gail Cohen |Imagine a future filled with fresh and exciting ideas that |1 |4 Audio CD’s |

| | |you come up with in only seconds, a future brimming with | | |

|Power Thinking for the 21st century. | |creative solutions to problems that have plagued you | | |

| | |forever, a future jam-packed with innovation for you and | | |

| | |your team. Got the picture? That’s exactly the ‘tomorrow’ | | |

| | |that can be yours today. This incredible resource offers you| | |

| | |the mental tools, thinking techniques and brain-tickling | | |

| | |tips you need to turn your perspective sideways and find new| | |

| | |approaches to problem-solving, decision-making and much, | | |

| | |much more! | | |

|Customer Service Topics |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Calming Upset Customers |Rebecca Morgan |Use communication techniques that build loyalty. Defuse |1 |Book |

| | |customer anger with attentive listening and empathy. Focus | |80 p. |

|Staying Effective During Unpleasant Situations | |on the customer’s needs without blaming. Respond to personal| | |

| | |accusations without becoming defensive. | | |

|Customer At The Crossroads |Barbara Hateley & Eric Harvey |“Customer at the Crossroads is a simple yet profound story. |1 |Book |

| | |It’s an incredibly effective way to see and feel service | |41 p. |

|Land of catchy slogans, big promises, lofty | |from the customer’s point of view. And it brings home the | | |

|vision and business as usual. | |importance of each team member’s performance in determining | | |

| | |both customer satisfaction and the overall success of the | | |

| | |business. | | |

|Hey, I’m The Customer |Ran Willingham |Hey, I’m the Customer! Is a power-packed book written not |5 |Book |

| | |for managers but specifically for customer service people. | |194 p. |

|Front line tips for providing superior customer| |No jargon, no complicated theory – just the straight facts, | | |

|service. | |told to the people who deal with your customers every day, | | |

| | |face to face or on the phone. | | |

|Negaholics, No More! |Dr. Cherie Carter-Scott |This insightful manual provides you with the powerful tools |1 |Book |

| | |and strategies that have helped thousands of other | |165 p. |

|You can survive…and transform…the negativity in| |professionals turn around Negaholism in others – and | | |

|yourself and your organization. | |themselves. You’ll transform negative attitudes into | | |

| | |positive behaviors to reduce your stress, increase your job | | |

| | |satisfaction and watch your personal success soar! | | |

|Raving Fans |Blanchard / Bowles |“Your customers are only satisfied because their |1 |Book |

| | |expectations are so low and because no one else is doing | |135 p. |

|A Revolutionary Approach to Customer Service | |better. Just having satisfied customers isn’t good enough | | |

| | |anymore. If you really want a booming business, you have to | | |

| | |create Raving Fans.” | | |

|Customer Service Topics (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Telephone Courtesy & Customer Service |Lloyd Finch |The importance of the telephone to your organization. |1 |Book |

| | |Learning to Understand the Customer’s need. Telephone | |106 p. |

| | |statements you must avoid. The value of asking effective | | |

| | |questions. | | |

|The Service Pro |Rick Tate & |This book provides a fundamental understanding of the |1 |Book |

| |Josh Stroup |competencies and tactics that increase customer retention | |95 p. |

|Creating better, faster and different customer | |and referrals. Ideal for both employees who serve customers | | |

|experiences. | |directly or indirectly and those who manage them, this book | | |

| | |offers lessons that will build professional competencies in | | |

| | |the business of service. | | |

| | | | | |

|How To Handle Difficult People |Joe Gilliam |Is there a ‘fox’ lurking in your office? Do you know how to |2 |6 Audio CD’s |

| | |defuse the ‘time bomb’ in the next room? Are the demands of | | |

| | |‘the whiner’ sapping your productivity? In How to Handle | | |

| | |Difficult People you’ll learn about these types of people | | |

| | |and why they do what they do. What prompts their behavior? | | |

| | |What are the effective techniques you can use, and when | | |

| | |should you use them? If you realize you can run but you | | |

| | |can’t hide from these individuals and need answers, this | | |

| | |audio series delivers! | | |

|Exceptional Customer Service |Fred Pryor Seminars |Today’s business environment is getting more competitive |1 |6 Audio CD’s |

| | |every day. Customer loyalty is becoming a quaint, | | |

| | |old-fashioned notion. Customers shop around. And excellent | | |

| | |customer service is crucial in securing new business and | | |

| | |preserving those long-standing associations with valuable | | |

| | |clients. The bottom line: Satisfied customers equal success!| | |

| | |Professional customer contact is a learned skill – something| | |

| | |everyone in your organization can improve by developing new | | |

| | |skills and keeping old ones well practiced. | | |

|Written & Verbal Communication Topics |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Communication Basics |Judy Jenings and Linda Malcak|Communication Basics gives you the tools to excel and impress |1 |Book |

| | |during all kinds of coworker interactions and business | |142 p. |

|For trainers and presenters | |presentations. Use this title to become a think-on-your-feet | | |

| | |presenter who not only speaks with confidence and authority, but| | |

| | |also listens to others and responds effectively. | | |

|Easy English |Diana Bonet |“Easy English fills a real need for speakers and writers of |1 |Book |

| | |English. The clarity of the book’s organization, explanations | |168 p. |

|Basic grammar and usage. | |and examples is just what any student of the English language | | |

| | |needs. The practice exercises are well placed and challenging, | | |

| | |and the touches of humor give a charming lightness to a serious | | |

| | |subject.” | | |

|How to Say It |Rosalie / Maggio |This versatile and easy-to-use guide helps you compose |1 |Book |

| | |well-written, effective letters in minutes for virtually every | |420 p. |

|Choice words, phrases, sentences, and | |business and personal situation. Conveniently organized into 40 | | |

|paragraphs for every situation | |topics and completely reproducible, this one-of-a-kind reference| | |

| | |contains ready-to-use model letters for almost every occasion. | | |

|Lifescripts |Stephen Pollano & Mark Levine|Whether you need to ask your boss to stop micromanaging, |1 |Book |

| | |terminate a subordinate, confront a backstabbing peer, or cold | |443 p. |

|What to say t get what you want in life’s | |call a potential client, Lifescripts gives you the most | | |

|toughest situations. | |effective approach – and the actual words – to use. You get an | | |

| | |icebreaker opener, a pitch, an answer to every question, and | | |

| | |defense for every attack. You’ll also find strategic pointers on| | |

| | |attitude, timing, preparation, and behavior. | | |

|Managing Your Mouth |Robert Genua |Your mouth can be your greatest business asset – or liability – |1 |Book |

| | |depending upon how you manage it. This easy-reading guide | |175 p. |

|An owner’s manual for your most important asset| |provides a prescription for mastering the many aspects of | | |

| | |one-on-one communication in order to become more effective on | | |

| | |and off the job. | | |

|Persuasive Business Speaking |Elayne Snyder |Be Prepared. Be brief. Be Interesting. Be Seated. If you’re a |1 |Book |

| | |manager or business person who needs to deliver sophisticated, | |231 p. |

| | |convincing talks, Persuasive Business Speaking provides you with| | |

| | |a concise but complete guidebook to formulating a focused speech| | |

| | |and projecting an executive image. | | |

|Written & Verbal Communication Topics (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Talking From 9 to 5 |Deborah Tannen |Brilliantly explains women’s and men’s conversational rituals – |2 |Book |

| | |and the language barriers we unintentionally erect in the | |359 p. |

|Women and Men at Work | |business worlds. Not only is this book an invaluable guide to | | |

| | |recognizing the verbal power games and miscommunications that | | |

| | |cause good work to be underappreciated or go unnoticed but it is| | |

| | |also an essential tool for promoting more positive and | | |

| | |productive professional relationships among men and women. | | |

|The Assertive Advantage |Sharon Anthony Bower |Assertiveness is more than a style of communication – it’s a key|1 |Book |

| | |to a happier, healthier way of living and more success in your | |213 p. |

|A guide to healthy and positive communication. | |work. By mastering the skill of assertive communication you can:| | |

| | |Build trust, honesty and respect in your personal and work | | |

| | |relationships; Overcome obstacles to progress on projects; Find | | |

| | |new pride and self-esteem; Promote better professional and | | |

| | |personal relationships. | | |

|The Grammar Reference Guide |Unknown |The ultimate office resource, designed to give you immediate, |1 |Book |

| | |reliable information on all your language uncertainties. You’ll | |85 p. |

|Must-know guidelines for mistake-free | |find scores of rules, examples, and recommendations addressing | | |

|communication. | |common questions that occur in everyday communications: Writing | | |

| | |Effective Sentences, Spelling and Word Usage, Punctuation, | | |

| | |Titles and Capitalization, and Numbers | | |

|The Gregg Reference Manual |William Sabin |Punctuation: Capitalization: Numbers: Abbreviations: Plurals and|1 |Book |

| | |Possessives: Spelling: Compound Words: Word Division: Grammar: | |490 p. |

| | |Usage: Editing, Proofreading, and Filing: Letters and memos: | | |

| | |Reports and manuscripts: Notes and Bibliographies: Tables: Other| | |

| | |Business Documents | | |

|Written & Verbal Communication Topics (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Why Didn’t I say That |Donald Weiss |You can’t always have the right words on the tip of your tongue |1 |Book |

| | |– particularly if you’re a manager facing an uncomfortable | |203 p. |

|What to Say and How to Say It in Tough | |conversation with an employee. But rather than put your foot in | | |

|Situations on the Job | |your mouth, just refer to Why Didn’t I Say That?! It’s like | | |

| | |having a personal scriptwriter to help you prepare, plan, and | | |

| | |even rehearse what you want to say in a tight spot – so that you| | |

| | |can achieve a positive outcome for everyone involved. | | |

|Working Woman’s Communications Survival Guide |Ruth Herrman Siress |What a woman doesn’t know can torpedo her career! It’s not just |1 |Book |

| | |education, training, and experience that help you get ahead. | |242 p. |

|How to Present Your Ideas with Impact, Clarity | |It’s speaking the language and knowing the unspoken rules of a | | |

|and Power and Get the Recognition You Deserve | |business culture that reflects male standards and behavior. This| | |

| | |candid guide leads you through the intricacies of this unspoken | | |

| | |system to help you get the recognition you deserve – without | | |

| | |relinquishing your feminine strengths and self-image. | | |

| | | | | |

|Communicate With Confidence: A Woman’s Guide |Pamela Jett-Aal |You’ll learn the secrets of being assertive without “coming on |1 |6 Audio CD’s |

| | |too strong,” and discover a wealth of tips, tricks and ideas for| | |

|Be a more powerful, effective and persuasive | |smoothing ruffled feathers, dealing with difficult personalities| | |

|communicator. | |and handling sensitive situation with polish, poise and inner | | |

| | |calm. Powerful communication skills can help you gain the | | |

| | |respect of peers and higher-ups, increase your chances of | | |

| | |promotion and advancement and help you build a stellar | | |

| | |professional reputation. | | |

|Vocabulary Dynamics |Evelyn Wood |Your ability to communicate effectively is dependent on your |1 |3 Audio CD’s |

| | |knowing which words to use and how to use them. Whether you are | | |

|How to read, write and communicate with | |a student, business professional, or interested in expanding | | |

|confidence and clarity | |your communication skills, this program enriches your | | |

| | |understanding and ability to convey your thoughts with precision| | |

| | |and clarity | | |

|Leadership / Management Development / Coaching |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|75 Cage Rattling Questions to Change the Way |Whitmen / Giovagnoli |What happens to a group or organization when brainstorming |1 |Book |

|you Work | |becomes just another word for asking the same old questions?| |233 p. |

| | |It continues to get the same old answers – and that can be | | |

| | |deadly if that group wants to move forward. Toss out those | | |

| | |tired ‘problem-solving’ approaches, and turn instead to 75 | | |

| | |far-out but fully field-tested questions that clean out the | | |

| | |corporate cobwebs and get your minds moving in new and | | |

| | |productive directions. | | |

|144 Ways To Walk The Talk |Eric Harvey & |The “talk” of most organizations is their mission, vision, |2 |Book |

| |Al Lucia |and values. But having organizational values is only the | |43 p. |

|Develop Superior Leadership Skills with Theses | |beginning. Actually practicing them – walking the talk – is | | |

|Inside Secrets and High-Impact Action Steps! | |what creates positive, lasting results. It’s a fact! | | |

| | |Organizations that consistently walk their talk outperform | | |

| | |those that don’t! | | |

|180 Ways To Build A Magnetic Culture |Eric Harvey & |Our pool of qualified talent is quickly evaporating…and |1 |Book |

| |Mel Kleiman |relief is nowhere in sight. Companies that used to go after | |43 p. |

|Practical “How To’s” for Retaining, attracting | |competitors’ customers now chase after competitors’ best | | |

|and Hiring the Best, Brightest and Most | |EMPLOYEES. It’s today’s most pressing business challenge, | | |

|Productive People. | |and one way or another you will be affected! | | |

|180 Ways To Walk The Leadership Talk |John Baldoni |Leadership is everyone’s responsibility. It’s the behavior |1 |Book |

| | |each of us exerts when we take responsibility for our | |43 p. |

|The “How To” handbook For Leaders At All | |actions and their consequences. It’s the voice within us | | |

|Levels | |that calls out and says “take charge!” Most important, it’s | | |

| | |what we do to make a positive difference in our lives…and | | |

| | |make our world a better place. | | |

|180 Ways To Walk The Motivation Talk |John Baldoni & |Your success – in fact, your very job itself – depends upon |1 |Book |

| |Eric Harvey |MOTIVATION. If you cannot open the door of possibility, or | |48 p. |

|Proven & practical “how-to’s” to energize | |light a fire under others and yourself, the results you | | |

|everyone in your organization. | |achieve will be mediocre, at best…and so too will be your | | |

| | |reputation as a leader! | | |

|1001 Ways To Reward Employees |Bob Nelson |Whether you manage a department, oversee a division, lead a |2 |Book |

| | |company – or run a family business with just one employee – | |225 p. |

|Money isn’t everything. | |there’s an essential principle to follow that’s too often | | |

| | |overlooked: What most motivates the people who work for you | | |

| | |is recognition. A chock-full guide to rewards of every | | |

| | |conceivable type for every conceivable situation… | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Adult Learning Basics |William J. Rothwell |For anyone who teaches, trains, coaches, or mentors others, |1 |Book |

| | |the adult learning process is a crucial element of success –| |135 p. |

| | |of both individuals and their organizations. Yet many | | |

| | |managers, supervisors, and executives take for granted that | | |

| | |all learners learn the same way. That’s where this book | | |

| | |comes in, serving as a practical primer on adult learning. | | |

| | |You’ll find a thorough background on learning theory to help| | |

| | |you consider key questions about adult learning challenges. | | |

|After-Shock |Woodward / Buchholz |Change. It’s the only sure thing in business. Yet, even the |1 |Book |

| | |anticipation of dramatic changes – the arrival of new | |224 p. |

|Helping People Through Corporate Change | |management, sweeping layoffs of co-workers, the | | |

| | |implementation of bold new corporate policies – can leave | | |

| | |your employees feeling disoriented, disengaged, and | | |

| | |disenfranchised. Aftershock supplies you with imaginative | | |

| | |new ways to reduce the pain of corporate change and give | | |

| | |your staff a renewed sense of purpose in their work. | | |

|Back to Basics |ADL Associates |With so many management ‘how to ‘ books to choose from, it’s|1 |Book |

| | |refreshing to find one that cuts to the chase and presents | |49 p. |

|Tried and true solutions for today’s leaders. | |the basics from a variety of angles. Easy to read, easy to | | |

| | |reference and easy to see how this book can make a | | |

| | |difference in an organization. | | |

|Beyond Generation X |Claire Raines |Every generation gets a label, usually from the most visible|1 |Book |

| | |and striking elements of its youth. Sometimes it is just a | |119 p. |

|A practical guide for managers: 188 tips, tools| |name that someone gave them and it stuck. Claire Raines | | |

|and techniques that narrow the gap at work. | |takes the view that in the workplace these generalities only| | |

| | |help as background for the daily contact and ongoing | | |

| | |communication with young workers. How that communication can| | |

| | |become more productive and lead to a management style that | | |

| | |is effective with a new generation of workers is what this | | |

| | |book is all about…. | | |

|Coaching Basics |Lisa Haneberg |Coaching is a core skill of all good trainers, managers, |1 |Book |

| | |organization development practitioners, and human resource | |111 p. |

| | |professionals. Done skillfully, coaching can “move mountains| | |

| | |of self-imposed resistance and break down barriers that get | | |

| | |in the way of actions and results.” Coaching Basics presents| | |

| | |a focused methodology with examples and exercises to help | | |

| | |you perfect your coaching skills and effectively mentor | | |

| | |others. | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Conquer The Brain Drain |Judi Moreo & |Conquer the Brain Drain is about tapping into the creative |1 |Book |

| |Fiano Carmichael |wellspring we all possess. If you’re on a team – or | |197 p. |

|52 creative ways to pump up productivity. | |especially if you manage one – learning to think creatively | | |

| | |and teaching other to do so will boost productivity, improve| | |

| | |morale and inspire your team to greater success. | | |

|Effective Business and Technical Presentations |George L Morrisey / Thomas L. |A practical introduction to the preparation and delivery of |1 |Book |

| |Sechrest |oral presentations. Preparing a Presentation: Developing and| | |

| | |Using Effective Presentation Aids: Handling Presentation | | |

| | |Logistics: Delivering the Presentation: | | |

|Facilitation Basics |Donald V. McCain and Deborah |Whether you are a subject matter expert who occasionally |1 |Book |

| |Tobey |takes on a training role or a trainer who wants to build on | |160 p. |

| | |already solid presentation skills, Facilitation Basics will | | |

| | |show you how to immerse yourself in the learning experience | | |

| | |and guide learners in a safe and supportive atmosphere. This| | |

| | |book is for you if you have basic presentation skills, if | | |

| | |you are a subject matter expert or highly knowledgeable in | | |

| | |the subject area, and if the material you are presenting is | | |

| | |well designed. | | |

|Facilitation Skills For Team Leaders |Donald Hackett, Ph.D. & |Facilitation Skills for Team Leaders is not like most books.|1 |Book |

| |Charles Martin, Ph.D. |It has a unique self-paced format that encourages a reader | |90 p. |

|Leading organized teams to greater | |to become personally involved. Designed to be ‘read with a | | |

|productivity. | |pencil,’ there are an abundance of exercises, activities and| | |

| | |assessments that invite participation. The object of this | | |

| | |book is to provide a resource that will help people who are | | |

| | |placed in the roles of facilitators build their skills to | | |

| | |become more effective team leaders. | | |

|First Team |Dartnell |You’ve got a team, an assignment, a timetable. Now What? If |1 |Book |

| | |you’re new to teamwork, you’ve got lots of questions. Like, | |175 p. |

|Everything You Need To Know To Start A | |how do we break the ice at our early meetings? What happens | | |

|Team…Lead A Team …and Be A Team | |if another team member doesn’t like me? How do we measure | | |

| | |our results? First Team shows you how to lay the groundwork | | |

| | |that will et your new team tackle its assignments with verve| | |

| | |and imagination. | | |

|How To Coach An Effective Team |Joe Gilliam & |Depending on their leadership, teams can be lackluster and | | |

| |Micki Holliday |ineffective, or dynamic and results-focused. Successful |1 |Book |

|Leadership that Gets Results | |leaders know that team members need consistent coaching, | |100 p. |

| | |mentoring and counseling to develop their skills, motivate | | |

| | |them and spark their interest and enthusiasm. | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Innovations |David Sorensen, Ph.D. |This book is designed to help managers & entrepreneurs |1 |Book |

| | |create the kind of atmosphere that encourages constant | |68 p. |

| | |effort to find new answers, new ideas and new products. The | | |

| | |successful company of the future must understand how people | | |

| | |really work and how technology can help them work more | | |

| | |effectively. | | |

|Inspire & Motivate Through Performance Reviews |National Press Publications |As a manager, you know how uncomfortable performance |2 |Book |

| | |appraisals can be – both for you and your people. But did | |125 p. |

|A step-by-step guide. | |you know that an effective performance appraisal is one of | | |

| | |your most powerful tools for developing better | | |

| | |relationships, increasing motivation, and improving | | |

| | |performance? In this remarkable new handbook, you’ll learn | | |

| | |how to give honest, meaningful performance appraisals that | | |

| | |will make your employees feel like they’re part of the | | |

| | |process, not victims of circumstance. | | |

|Job Aids Basics |Joe Willmore |Job aids are often the most practical way to get quick |1 |Book |

| | |training results—particularly in time-pressured, | |144 p. |

| | |resource-constrained situations. Job Aids Basics will teach | | |

| | |you how to create and use job aids and includes detailed | | |

| | |instructions for writing and formatting as well as many | | |

| | |examples of possible variations for a variety of uses. | | |

|Knowledge Management Basics |Christee Gabour Atwood |Knowledge Management Basics defines the learning |1 |Book |

| | |professional’s role in creating and executing a | |136 p. |

| | |comprehensive approach to managing knowledge. Use the | | |

| | |unique, five-step process to determine organizational needs,| | |

| | |identify essential knowledge, recognize information sources,| | |

| | |lead learning, and develop an efficient dissemination | | |

| | |system. | | |

|Lead by Example |John Baldoni |In Lead by Example, John Baldoni reveals how you can get |1 |Book |

| | |people to believe in you and work together. An | |207 p. |

|50 Ways Great Leaders Inspire Results | |internationally recognized leadership guru, he believes that| | |

| | |a great leader does what is right for the team; in other | | |

| | |words, supporting, developing, and defending it in good | | |

| | |times and bad. With his advice, every leader will give his | | |

| | |people a reason to believe in and want to follow him. | | |

|Leaders – The Strategies for Taking Charge |Warren Bennis / Burt Nanus |This revealing study of the qualities of today’s great |1 |Book |

| | |leaders is one of the most useful books ever written on this| |235 p. |

|Managers do things right. Leaders do the right | |important subject. In this best-selling book, Warren Bennis | | |

|thing. | |and Burt Nanus have identified the essential qualities of | | |

| | |leadership anyone can practice. | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Leadership Development Basics |Karen Lawson |Leadership Development Basics is a comprehensive guide for |1 |Book |

| | |designing leadership development programs and measuring | |114 p |

| | |their impact against organizational goals. Featured | | |

| | |techniques develop leadership competencies and identify | | |

| | |leadership potential. Instructions for creating formal | | |

| | |internal programs, external programs, and individual | | |

| | |programs and activities are included. | | |

|Leading To Ethics |Eric Harvey, |As a leader, the task of building an integrity and |1 |Book |

| |Andy Smith & |values-based organization falls squarely on your shoulders. | |45 p. |

|10 leadership strategies for building a |Paul Sims |Ethical business starts with ethical leadership. And, while | | |

|high-intensity organization. | |everyone must do their part, ultimately it’s up to you to | | |

| | |ensure that your organization avoids the pitfalls of doing | | |

| | |wrong…and reaps the benefits of doing right. That’s a | | |

| | |responsibility that comes with the territory and the title. | | |

| | |And providing you with the tools to meet that responsibility| | |

| | |is what this handbook is all about. | | |

|Leading With Values |Bud Bilanich |As a leader, you have to take personal responsibility for |1 |Book |

| | |your organization’s VALUES. You have to own them…you have to| |44 p. |

|8 common-sense leadership strategies for | |practice them. Most importantly, you have to encourage all | | |

|bringing organizational values to life. | |employees to follow your lead. It’s up to you to make sure | | |

| | |that your key business principles are more than just words | | |

| | |found on pieces of paper, plaques on walls, or computer | | |

| | |screens on desks. | | |

|Listen Up, Leader! |David Cottrell |Ever wonder what your employees think about your leadership |1 |Book |

| | |style? Would they say it’s too demanding, too bureaucratic? | |40 p. |

|Pay Attention, Improve and Guide. | |Would they be willing to do more for you? Get ready for some| | |

| | |straight answers. | | |

|“Memos” To: Managers |David Cottrell & |Ever wish you could climb inside peoples’ heads and get a |1 |Book |

| |Eric Harvey |first-hand feel for how they perceive your organization, its| |45 p. |

|Leadership Lessons to Read, Learn From and | |leadership, and you? Just think how you’d be able to improve| | |

|Apply. | |your leadership effectiveness if only you could be a fly on | | |

| | |the wall- learning what to do, and what not to do, from the | | |

| | |information (obvious and hidden) that’s all around you. | | |

| | |Well, get ready. You’re about to do just that! | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Monday Morning Leadership |David Cottrell |Everyone likes a good story, especially if there are lessons|1 |Book |

| | |that can be immediately applied to life. This book is one of| |103 p. |

|8 mentoring sessions you can’t afford to miss. | |those stories – about a manager and his mentor. Monday | | |

| | |Morning Leadership offers unique encouragement and direction| | |

| | |that will help you become a better manager, employee, and | | |

| | |person. Read, enjoy, and apply! | | |

|No Magic Bullet |Joe Willmore |You’ve read quick-fix books on performance improvement, yet |1 |Book |

| | |you’re still looking for answers. This book delivers the | |186 p. |

|7 Steps to Better Performance | |complete plan for lasting change that you’re seeking. | | |

| | |Performance consultant Joe Willmore examines the reality | | |

| | |behind persistent performance problems and presents a | | |

| | |logical and thorough approach to creating long-lasting | | |

| | |improvements. Whether you’re a manager, executive, or | | |

| | |hands-on implementer, you’ll find the Seven Steps provide a | | |

| | |complete approach to ongoing performance improvement in your| | |

| | |organization – not just another fad. | | |

|Organization Development Basics |Lisa Haneberg |This book is primer on the broad field of organization |1 |Book |

| | |development (OD) and offers just the right amount of | |148 p. |

| | |information to gain an understanding of the tools, | | |

| | |practices, and core skills of the OD practitioner. It is a | | |

| | |useful book for trainers and training managers wishing to | | |

| | |add new knowledge and capabilities to their resume and is a | | |

| | |solid resource for beginning OD professionals and other | | |

| | |human resource professionals. | | |

|Peak Performers |Charles Garfield |Here are some of Garfield’s surprising findings about men |1 |Book |

| | |and women who settle for no less than the best: Peak | |304 p. |

|The New Heroes of American Business | |performers are not born – they’re made. They are not super | | |

| | |humans with special talents – they are average people in | | |

| | |every walk of life. Peak performers are not workaholics – | | |

| | |they are committed to success not activity. Peak Performers | | |

| | |do share six common attributes, and Charles Garfield tells | | |

| | |us what they are. | | |

|Performance Basics |Joe Willmore |Performance Basics is a foundational resource for those with|1 |Book |

| | |little or no experience in human performance improvement | |160 p. |

| | |(HPI). It presents all the fundamentals of this important | | |

| | |discipline and instructions for how to apply HPI principles | | |

| | |to your training practices. Examples, checklists, and | | |

| | |additional tools aid in your progression to becoming a | | |

| | |knowledgeable HPI practitioner. | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Presentation Basics |Robert J. Rosania |Presentation Basics eases readers through the presentation |1 |Book |

| | |development process. Providing 20 essential tips for | |130 p. |

| | |success, it addresses everything from preparation, using | | |

| | |aids, and creating the right environment; to improving | | |

| | |delivery and recovering control when things go wrong. | | |

|Priceless Motivation |Baudville Inc. |We wanted to provide a recognition idea book for our |1 |Book |

| | |customers. Whether you represent a small or large | |65 p. |

|Quick tips to excite and inspire your most | |organization, public or private, we share one common thread:| | |

|valuable asset…people! | |people. Together we will explore motivation from the ‘whats’| | |

| | |and the ‘whys’ to the ‘hows’. Of course we couldn’t resist | | |

| | |touching on the topic of award making – it’s our expertise, | | |

| | |and our love. | | |

|Return on Investment (ROI) Basics |Patricia Pulliam Phillips and |Return on Investment (ROI) Basics provides a baseline |1 |Book |

| |Jack J. Phillips |exploration of ROI for both novice and experienced learning | |179 p. |

| | |and performance practitioners. Additionally, it includes a | | |

| | |review of two essential, often overlooked, steps in the ROI | | |

| | |process: communicating results and integrating ROI into an | | |

| | |organization’s learning programs.   | | |

|Reward Systems – Does Yours Measure Up |Steve Kerr |Good Execution depends on employees doing the right things |1 |Book |

| | |at the right time. But poor execution isn’t usually about | |134 p. |

| | |people gone bad. According to Steve Kerr it’s usually about | | |

| | |incentive systems gone dad; we reward A when we need B. Kerr| | |

| | |has developed a simple but effective three-step process to | | |

| | |help you realign your reward system… | | |

|So, You Want To Be A CEO? |Jeff Russell & |Courage. Fortitude. Perseverance. Passion. These are among |1 |Book |

| |Linda Russell |the attributes of many credit union CEO’s. If you’re | |113 p. |

|What it takes to be a credit union leader. | |aspiring for the top position at your credit union, you’ll | | |

| | |need these qualities and more. | | |

|Start Right, Stay Right…Lead Right |Steve Ventura |Having a leadership position and being a leader are not one |1 |Book |

| | |and the same. Your position is something you were appointed | |63 p. |

|Every Leader’s Straight-Talk Guide to Job | |to …something you became eligible for by being a good | | |

|Success | |performer in the past. Being a true leader, however, is much| | |

| | |different. “Leader” is a descriptor…a label that you EARN | | |

| | |through specific behaviors. It’s based on what you do today,| | |

| | |and what you will do tomorrow – not what’s printed on your | | |

| | |business card or engraved on your name tag. | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Sticking To It: The Art Of Adherence |Lee Colan |How can I get my team to achieve more? How can our |1 |Book |

| | |organization get better results with fewer resources? How | |51 p. |

|How to consistently execute you plans. | |can we improve productivity and morale at the same time? How| | |

| | |can I follow through better? | | |

|Succession Planning Basics |Christee Atwood |Succession Planning Basics will equip you with the |1 |Book |

| | |background and implementation tools to devise and execute a | |102 |

| | |forward-thinking succession planning program. It will guide | | |

| | |you through creating a workforce profile and conducting | | |

| | |analysis, building individual job profiles, and implementing| | |

| | |an employee development strategy. | | |

|The Joy Of Recognition |Lynnette Younggen & Debra |Witty, informative and highly entertaining, The Joy of |2 |Book |

| |Sikanas |Recognition will help you design and implement a successful | | |

|Designing and implementing a successful | |recognition program. This book reveals in detail how to | | |

|recognition program. | |create a positive work environment and the importance of | | |

| | |having fun and celebrating success. | | |

|The Leadership Secrets Of Santa Claus |Unknown |Think my job is easy? Think again! From motivation and |2 |Book |

| | |communication issues to reindeer recruitment and red wagon | |80 p. |

|How to get big things done in your | |production problems, I’ve got a REALLY tough job with never | | |

|“workshop”…all year long. | |ending challenges. To discover how I meet these leadership | | |

| | |challenges, you’ll want to join me on a journey to the North| | |

| | |Pole and learn firsthand how my team and I get big things | | |

| | |done in our workshop…all year long! | | |

|The Manager’s Coaching Handbook |David Cottrell & |This is an easy-to-follow guide that simplifies the process |1 |Book |

|A practical guide to improving employee |Mark Layton |of improving employee performance. It’s written for busy | |40 p. |

|performance. | |managers like YOU! | | |

|The Manager’s Communication Handbook |David Cottrell & |This is a practical guide to deal with one of today’s most |1 |Book |

| |Eric Harvey |important and challenging responsibilities…Communication. | |43 p. |

|A practical guide to build understanding | |Learn the characteristics of effective communication plus 44| | |

|support and acceptance. | |‘how to ‘ tips. Build understanding, support, and acceptance| | |

| | |for organizational change. Use proven communication | | |

| | |techniques to enhance credibility, build trust, breakdown | | |

| | |‘we vs. they’ behaviors, and help you organization focus on | | |

| | |common goals. | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|The Managers Conflict Resolution Handbook |Geller / Cottrell |Managers spend an estimated 50 percent of their time dealing|1 |Book |

| | |with conflict, which is also one of an organization’s | |55 p. |

|A practical guide for creating positive change.| |largest expenses. This book will help your management team | | |

| | |approach conflicts as opportunities to produce positive | | |

| | |outcomes for your team. The strategies in this book work! | | |

| | |They provide a structure for handling conflict and | | |

| | |information about what to do when the unexpected happens. | | |

|The Manager’s Role As Coach |National Press Publications |Good managers know how to get things done…and done right. |1 |Book |

| | |They don’t always do the work themselves – instead they rely| |278 p. |

|Motivate, mentor and coach your most valuable | |on the talents and skills of their team members. In fact, | | |

|asset - your people - to achieve professional | |managers function a lot like coaches. They draw up game | | |

|excellence. | |plans, assign responsibilities and then provide the | | |

| | |inspiration and motivation to help the team ‘win’ or achieve| | |

| | |its goals. | | |

|The Secrets of Meeting Magic |Tony Jeary & |Meetings are a fact of business life. But bad meetings don’t|1 |Book |

| |George Lowe |have to be. You can get more done in less time and with much| |43 p. |

| | |less frustration. All you need is a skilled leader, a | | |

| | |willing team, and…a little bit of MAGIC! | | |

|The Secret To Developing Peak Performers |National Press Publications |Are your employees driven to excel..or comfortable ‘just |2 |Book |

| | |doing enough to get by’? As a manager or supervisor, you’ve | |105 p. |

|Get the best from your people. | |probably found that one of your toughest challenges is | | |

| | |motivating your people to deliver exceptional performance. | | |

| | |In this handbook, you’ll discover how to improve employee | | |

| | |motivation through five key areas: team-building, | | |

| | |communication, delegation, recognition, and financial | | |

| | |incentives. | | |

|Walk The Talk…Get The Results You Want |Eric Harvey & |Ethics…Integrity and Values-Based Business Practices. Good |2 |Book |

|(updated version of 144 Ways To Walk The Talk) |Al Lucia |intentions and lofty goals! However, words to live by are | |155 p. |

| | |just words unless you live by them. You have to WALK THE | | |

| | |TALK….and that’s what this book is all about! | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Winning |Jack Welch |Inspired by his audiences and their hunger for |1 |Book |

| | |straightforward guidance, Welch has written both a | |362 p. |

| | |philosophical and pragmatic book, which is destined to | | |

| | |become the bible of business for generations to come. It | | |

| | |clearly lays out the answers to the most difficult questions| | |

| | |people face both on and off the job. His goal is to help | | |

| | |everyone who has a passion for success. | | |

|Working Together |Isachsen / Berens |Today’s leaders say personality and teamwork are more |1 |Book |

| | |important than capability alone in the growth of a business.| |348 p. |

|A Personality Centered Approach to Management | |They know that working together, we can accomplish far more | | |

| | |than we can individually. But how do we work with those | | |

| | |inevitable personality conflicts? Here is a guide… | | |

| | | | | |

|How To Supervise People |Sound Solutions |Inspire others to perform with pride, delegate effectively |1 |CD |

| | |and watch productivity climb. Motivate your employees to | | |

|Effective techniques for getting results by | |take ownership of their jobs so you can devote your energy | | |

|supervising others. | |to the big picture. Through powerful leadership strategies | | |

| | |you’ll learn on this audio, you’ll lead your team to new | | |

| | |levels of success. | | |

|Inspire & Motivate Through Performance Reviews |Sound Solutions Learning |Learn how to give honest, meaningful performance appraisals |1 |CD |

| | |that will make your employees feel like they’re part of the | | |

|A step-by-step guide. | |process, not victims of circumstance. You’ll discover | | |

| | |essential communication techniques for resolving conflicts | | |

| | |and offering criticism. You’ll see how to deal with | | |

| | |employees who aren’t quite working up to their potential. | | |

| | |And you’ll learn to help your people feel good about | | |

| | |themselves and strive to achieve their ‘personal best’. | | |

|Supreme Teams |Sound Solutions |Productive teams are the heart and soul of any successful |1 |CD |

| | |organization. But getting people to work together | | |

|How to make teams really work. | |effectively is a monumental challenge for team leaders and | | |

| | |manager alike. Consider this audio program a crash course in| | |

| | |working successfully with other to achieve peak results! | | |

|Leadership / Management Development / Coaching (cont.) |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|The Secrets To Developing Peak Performers |Sound Solutions |Keys to motivating your people…Inspire in them the drive to |1 |CD |

| | |make things happen, the determination to reach for the best | | |

|Getting the best from your people. | |they can achieve and the confidence and commitment they need| | |

| | |to succeed. This audio program will show you how. It goes | | |

| | |beyond the traditional reasons why people work and shows | | |

| | |what they want from a job, the rewards that will bring out | | |

| | |their best and what will make them want to go the ‘extra | | |

| | |mile’. | | |

|Women and Leadership |Sound Solutions |Effective leaders must act as innovative thinkers, savvy |1 |CD |

| | |goal-setters, expert communicator, risk-takers, mentors, | | |

|Essential skills for success in today’s | |coaches and counselors. Unfortunately, even women in | | |

|business. | |leadership positions still face stereotypical attitudes and | | |

| | |negative perceptions. Through this audio program, you’ll | | |

| | |discover powerful ways to overcome self-limiting behaviors | | |

| | |and take advantage of your own natural leadership strengths.| | |

| | | | | |

|Credit Union Topics |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Credit Union Accounts: Teller & Member Service |CUNA |Tellers and member service representatives are in constant |1 |Book |

|Handbook | |contact with members, and in a unique position to help | |116 p. |

| | |members meet their financial needs and goals. This handbook | | |

| | |helps tellers and MSRs understand the common and some of the| | |

| | |more advanced accounts offered by credit unions, thereby | | |

| | |providing members with better explanations of accounts and | | |

| | |higher levels of service. | | |

|People Not Profit |CUNA |“It’s a great movement, worthy of great deeds, deserving of |9 |Book |

| | |great loyalty.” Filene’s words continue to inspire all of us| |95 p. |

|The story of the credit union movement | |who are part of today’s credit union movement. His words | | |

| | |remind us of our tradition – 150 years of service to | | |

| | |members. And they urge us to put forth our best efforts in a| | |

| | |challenging era. | | |

|The Credit Union Movement |J. Carroll Moody / Gilbert C. |After recording the origins of European cooperative credit, |1 |Book |

| |Fite |the authors describe the struggles of the North American | |337 p. |

|Origins and Development 1850 to 1980 | |pioneers – Desjardins, Filene, Bergengren and others – to | | |

| | |create a credit movement “not for charity, not for profit, | | |

| | |bur for service.” This is the story of social conditions | | |

| | |that necessitated cooperative credit, of the movement’s | | |

| | |halting start, and of its sudden expansion in a burgeoning | | |

| | |consumer economy. It is the story of a movement’s survival | | |

| | |and growth through economic depression, war, and | | |

| | |technological change. | | |

|Reference Materials |

|TITLE |AUTHOR |DESCRIPTION |QTY |TYPE/PAGES |

|Lifetime Encyclopedia of Letters |Harold / Meyer |Never again worry about what to say- or how to say it – with|1 |Book |

| | |this lifetime treasury of 850 model letters for virtually | |422 p. |

| | |any business or personal occasion. | | |

|Managers Portfolio of Model Memos for Every |Cynthia Barnes |This one-of-a-kind resource contains over 750 reproducible |1 | Book |

|Occasion | |model memos with alternative phrases specifically tailored | |350 p. |

| | |to meet the needs of managers, executives, supervisors, and | | |

| | |administrative assistants. | | |

|The Bankers Portfolio of Model Letters |Fay Henry / Donald Henry |This book features 432 ready-to-use model letters that will |1 |Book |

| | |save you a tremendous amount of time and effort each day. | |545 p. |

| | |Among them you’ll find virtually every business letter | | |

| | |you’ll ever have to write, already written for you. And, | | |

| | |because this book was designed expressly for executives in | | |

| | |banking and financial services, each letter is carefully | | |

| | |worded to reflect the high standards your industry demands. | | |

|Dictionary Of Computer Words |Houghton / Mifflin |This reference has been completely expanded and updated to |1 |Book |

| | |include dozens of new entries for important words as well as| |309 p. |

|Include the latest terms in interactive and | |new information to keep readers on top of the fast-changing | | |

|multimedia technology. | |electronic environment. From Archie to Veronica, from MPEG | | |

| | |to MIDI, PC and Mac users will find everything they need to | | |

| | |navigate a trip through the Internet or a multimedia | | |

| | |landscape. | | |

|Roget’s II – The New Thesaurus |Houghton / Mifflin |The authoritative source for appropriate words to express |1 |Book |

| | |your thoughts with precision, color, and variety. | |1072 p |

| | |Comprehensive lists of synonyms and idioms are grouped by | | |

| | |meanings to assure correct usage. All entries are arranged | | |

| | |alphabetically in dictionary form for finding words rapidly.| | |

|New World Dictionary | |It’s a Dictionary – plain and simple |1 |Book |

| | | | |1690 p. |

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download