Urgent Care Centre



Urgent Care Centre

Monthly Summary Report Sheet

|Questions |Yes |No |N/A |

|Shortly Bridge Urgent Care Centre | | | |

|122 comments cards were collected by Shortly Bridge for January 2012 * NB figures have | | | |

|been rounded up to the nearest percentage* | | | |

|Do you feel the UCC is adequately sign posted? |118 (96%) |2 (2%) |2 (2%) |

|Not from Consent | | | |

|Did you find the booking in system easy? |120 (98%) |2 (2%) |0 (0%) |

|Very easy and they were very helpful. | | | |

|Very helpful. | | | |

|Too long. Too many questions. | | | |

|It was a bit tedious, but good at UCC | | | |

|If not what problems did you find with the service? | | | |

|No comments received. | | | |

|How do you feel the service can be improved? | | | |

|It’s very good already. | | | |

|No improvement. | | | |

|The service was good. | | | |

|It’s already a good service. No comment to make. | | | |

|Does not need improvement. | | | |

|Sometimes experienced confusion of referral by patients by different routes e.g. walk-in or| | | |

|using 111 numbers. | | | |

|Less time waiting to be seen. | | | |

|Ok x 3 | | | |

|Don’t think it needs to be. | | | |

|Seems excellent. | | | |

|Good enough. | | | |

|Direct number | | | |

|It’s fine. | | | |

|Nothing that I can think of. | | | |

|Great service. | | | |

|No improvement. | | | |

|Fine. | | | |

|Don’t know. | | | |

|Continue good work. | | | |

|No problems | | | |

|No way. Very good. | | | |

|Less questions. | | | |

|Do you feel you were treated with dignity and respect? |117 (96%) |0 (0%) |5 (4%) |

|Definitely. | | | |

|Awaiting. | | | |

|How did you feel before you attended the UCC? | | | |

|Sore throat and chest – swollen glands. | | | |

|Sore throat. Chest tight. | | | |

|Twisted right ankle. Arthritic. | | | |

|Thrush symptoms. Pain. Itch. | | | |

|Painful throat. | | | |

|Cut eye. | | | |

|Red and blotchy. Crying, vomiting. | | | |

|Swelling of my daughter’s eyelid. | | | |

|Very well. | | | |

|Ok x 2 | | | |

|Ok. It was my son who had a problem with his hand that was my reason for attending. | | | |

|Confident that I would be seen in an acceptable time frame. | | | |

|Swollen ankle. | | | |

|Left arm. | | | |

|Sore throat with white patches. Sore ears. Temperature. | | | |

|9 month old daughter had a high temperature. | | | |

|Fine | | | |

|Knee swelling from previous injury. | | | |

|Painful thumb after fall. | | | |

|Wound by right eye. | | | |

|Skin rash. | | | |

|Sore and irritated bum and stings when I go to toilet. | | | |

|Rash | | | |

|Daughter felt unwell. | | | |

|Finds it hard to chew food. Mouth is sore. | | | |

|Well. | | | |

|Hit with bat in head. | | | |

|Bumped eye, swollen. | | | |

|Cut to finger. | | | |

|Out of breath. | | | |

|Dressing. | | | |

|He has red blotches all over. Swollen as well. | | | |

|Fluid from the vagina. I am 33 weeks and 4 days pregnant. | | | |

|Right leg – pain tightening. | | | |

|Painful foot. | | | |

|Spots on back. | | | |

|Red rash. Blistering and spreading fast. | | | |

|In pain. | | | |

|Right knee. | | | |

|Cough fever. | | | |

|Not eating. High temperature. Sleeping a lot. | | | |

|Symptoms soreness in right leg and stiffness. | | | |

|Headache. Eyesight problem and double vision. | | | |

|Temperature. Ear hurting. | | | |

|Pain in neck. | | | |

|Severe vomiting. | | | |

|Ill | | | |

|Bronchitis – symptoms have worsened. | | | |

|Bad chest and aches and pains. | | | |

|Throat. | | | |

|Fallen off scooter and scraped chin. Complaining of pain from chin to ear. Banged chest. | | | |

|Banged right elbow. Sharp pain. | | | |

|Swollen thumb. | | | |

|Burning sensation on passing urine. | | | |

|Sore ear. | | | |

|Pain in left side. | | | |

|Not bad. | | | |

|I have a diagnosed UTI, but with antibiotics it hasn’t gone away. | | | |

|Bleeding when pregnant. | | | |

|Indigestion and tender stomach. | | | |

|Wound to right leg. | | | |

|Twisted right knee while out running. | | | |

|Lots of pain when walking. | | | |

|Maybe flare up of ulcerative colitis and pain. | | | |

|Very poorly. | | | |

|D&V. Ill. | | | |

|Stomach cramps and pains. 10 weeks pregnant. | | | |

|Bad pains in right of abdomen. Sick, tired and cold. | | | |

|Sore finger cutting in. | | | |

|A lot of pain in her right wrist. | | | |

|Leaking water at 23 weeks pregnant. | | | |

|Chest pains. | | | |

|Right arm. | | | |

|Sickly, disorientated, weak, headache. | | | |

|Pain in right wrist. | | | |

|Sore throat. White lumps. Temperature. | | | |

|Anxious. | | | |

|Both eyes sore, red and itchy. | | | |

|Stomach cramps. | | | |

|Cough for 3 weeks. Slowly moved onto chest. Complained of chest pains last night. | | | |

|Pain in right Achilles tendon. | | | |

|Cut on head after fall. | | | |

|Bad arm. | | | |

|Baby having difficult breathing. Unwell. S&D. | | | |

|Back problems (sciatica) right leg shooting pains, finding it hard to move. | | | |

|Ear infection. Cold. Cough. Not urinating. | | | |

|Vomiting. | | | |

|Change burn dressing. | | | |

|Cough, chest and breathing hurts. | | | |

|Unwell. | | | |

|Swollen throat. Inflated tonsils. Infection painful. | | | |

|Well. | | | |

|Croup. | | | |

|Pain | | | |

|Toes | | | |

|Left arm isn’t moving or picking things up. | | | |

|Swollen face and throat. | | | |

|Struggling to breathe. | | | |

|Swollen throat. | | | |

|My 5 year old son was in discomfort after trapping his fingers in a door. | | | |

|Painful back. Hurts when breathe. | | | |

|Heavy breathing and fever. | | | |

|Earache. | | | |

|Cut to index finger to be redressed after follow up. | | | |

|Bust lip open. Was bleeding quite a lot. Sore mouth – swollen and swollen face. | | | |

|Very welcome. | | | |

|Sore toe. | | | |

|Pain in ear. | | | |

|My son had clashed heads with his cousin and had swelling and bruising to his nose and eye.| | | |

|Pain. Unwell with bladder pain in back. | | | |

|Ear ache. Chesty cough. Fever. | | | |

|Coughing, but started getting pain while coughing and breathing. | | | |

|Sore ankle. | | | |

| |

|Patient Feedback from comments cards/telephone interviews |

| |

|Service was excellent. |

|Excellent |

|Very satisfied. Thanks. |

|Very good. |

|Fast and efficient. |

|Happy with the service on offer. |

|Nice, friendly and professional staff. |

|No issues. Good service. |

Please continue to submit completed comments cards each month.

Please return to:

Jane Hesford

Patient Experience Team

Darlington Memorial Hospital

NB* please identify which UCC you are returning the comments cards from. Thank you

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Summary Report UCC Jan 2012

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