Frequently Asked Questions - PSJH Choose Well

[Pages:5]Frequently Asked Questions

What is Choose Well? Choose Well is your caregiver well-being program. It provides you with fun, easy tools to support all aspects of your health and wellness while also incentivizing you to improve the whole you--body, mind and spirit.

What can I get for participating? The Choose Well program provides a financial reward for participating in activities designed to help you be well. You have the opportunity to earn valuable rewards.

Is the Choose Well program free? Who is eligible? Yes, the Choose Well program and the Virgin Pulse app are offered to all caregivers at no cost. We value every caregiver's well-being--all caregivers are invited to participate in the Choose Well program. This includes caregivers and their spouses/covered legally domiciled partners (LDMs) enrolled in our medical plans. They may enroll and participate in the program without rewards.

All St. Joseph Health and Covenant Health caregivers (regardless of whether they're benefits-eligible or not) are invited to participate in the Choose Well program and earn rewards. Enrollment and more information can be accessed through the HR portal home page at Caregiver.

How do I earn my rewards? The goal is to earn 40,000 points to get you through all four levels of the Choose Well game by Nov. 16, 2018. You can earn points on the Choose Well website and app, powered by Virgin Pulse.

Will I be taxed for my Choose Well rewards, also known as Virgin Pulse Cash? We wish we could provide you with tax-free earnings, but are restricted to do so by the Internal Revenue Service (IRS). Virgin Pulse Cash, while issued separately from your St. Joseph Health paycheck, is considered income that is subject to federal and state income tax, based on your withholding status (e.g., single, married, dependent).

How often is the tax for my earned rewards deducted from my paycheck? The tax is deducted from your paycheck as you achieve a new level on Virgin Pulse and accrue Virgin Pulse Cash. This tax will show up on your second paycheck in the following month. You will only be taxed one time after you achieve each level, of which there are four. If you reach several levels in one month, it will all be taxed at once. Once you complete all levels, or you do not move up to a higher level, no additional taxes will be deducted from your paycheck.

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How will the tax show up on my pay slip? The amount of tax that was deducted will be grouped together with the taxes shown under the "Taxes" portion of your pay slip, they will not be shown separately. The reward dollar amount these taxes were based on will show up as "Virgin Health" under the "Employer Paid Benefits" section of your pay slip. You can obtain your tax withholding status by contacting payroll. You can obtain a copy of your pay slip at workdayhr..

I haven't redeemed my Pulse Cash out of my Virgin Pulse account yet. Why was I taxed? Due to IRS regulations, the rewards you accrue in your Virgin Pulse account are still considered income even if you haven't redeemed them yet. Pulse Cash is yours to redeem whenever you want--it's money you have earned. It remains in your Virgin Pulse account in your name even if you leave the organization and haven't redeemed it.

Can I choose which point-earning opportunities to participate in? Absolutely! Choose Well, like your health and wellness, can be individualized and you can choose which point-earning opportunities to participate in. You can mix and match earning opportunities to suit your needs, lifestyle and interests. You will accumulate points for tracking your daily activity and steps, tracking healthy habits, talking with your physician, participating in challenges or reading daily cards.

The more daily activity in your routine and the more you participate in the program, the more points you will earn. These points will continue to add up and push you through the four levels so you can earn 100 percent of your available rewards. See a list of all the earning opportunities under the Rewards tab of the Choose Well portal and click the "How to earn".

How can my spouse enroll in Choose Well? The same way you do. Your spouse/LDM enrolled in your medical plan can enroll in Choose Well by visiting and clicking on Sign Up. An eligibility file of these individuals has been shared with Virgin Pulse and once the spouse or ABR enters their personal information, the program will recognize them as eligible and create their account. Please Note: Do not use the "Add a Friend" function on the Choose Well platform, Virgin Pulse, to add your spouse or adult benefits recipient that is enrolled in your medical plan. Enrolling directly through the sign up page will provide the full non-rewards program for spouses and LDMs.

What if my spouse/LDM is not enrolled on my medical plan in 2018? If your spouse/LDM is not enrolled on your medical plan in 2018 you still have the option of inviting them to join the program using the Friends and Family option. Once you enroll, the friends section of the program includes and invitation option for you to invite up to 10 outside friends and family members. This option provides a more limited version of the program, but still allows you to have fun together and create step and habit tracking challenges together.

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40,000 points sounds like a lot! Is it easy to earn points? Yes, it is easy to earn points and will be even easier the earlier you start. The number one goal of this program is to have fun while working on your well-being--you choose which opportunities you want to join. We'll have several high-point-earning opportunities coming your way, including quarterly challenges. Visiting your primary care provider and engaging them in a conversation about your well-being earns you 15,000 points! Plus, getting registered, setting up your Virgin Pulse profile and taking your health assessment gets you nearly 25 percent through the game.

Category Activity Daily Cards Healthy Habits Quarterly Challenges

Other

Description

7,000 steps in a day 7,000 steps 20 days in a month Read each daily card

Personalized daily lifestyle habit trackers Four fun journeys covering valuable well-being topics: Sleep, Spiritual Well-being, Mental Health, and Financial Fitness Online health assessment Get your flu shot (2018) Provider visit (2018)

Points 70 points each day 400 points each month 20 points per card (40 points per day possible) 10 points per habit (up to 30 points daily)

5,000 points each (20,000 total)

5,000 points 1,000 points 15,000 points

What are the topics for the challenges? When will these happen? The four challenges are quarterly with the first one starting in March. Topics are Sleep, Spiritual Well-being, Financial Fitness and Mental Health. These challenges take topics that are of particular importance to our caregivers and unpack them in a way that is fun and engaging. Each topic will be broken down into stages and caregivers can unlock content by logging their physical steps. If you sync an activity tracker, this happens automatically, otherwise you can estimate your steps and enter them in manually. You can join a team to move faster through the challenge or step it up on your own. Each challenge lasts about 2 weeks and the content (and the points-earning opportunity) will be available throughout the year.

I just visited with my primary care provider at the end of 2017, does that count toward my Provider Visit points? Visits must have taken place between November 1, 2017 and November 16, 2018. To find the online Provider Visit attestation in your program, login to the Choose Well platform and go to the Programs page and click on Provider Visit. Once the online form is completed, you should see 15,000 points added to your total earned in the game.

What if I don't see a primary care doctor because I go to a specialist for my care? Can I still use the provider visit attestation for that visit? The provider visit online attestation can used for your visit with a specialist if that is who you see more frequently for ongoing health care management.

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Do I have to talk about my well-being plan with my provider in order to complete the online provider visit form? Will these conversations be shared with my employer? Your relationship and what you talk about with your provider is confidential and between you and your provider and will not be shared with your employer. The goal for this bonus point activity is to primarily encourage caregivers to start (or continue) conversations with their providers in order to make sure that a good partnership is formed for personal health management that aligns best with a caregivers individual healthcare needs.

Can I earn points for getting my flu shot in 2017? No, the flu shot point-earning opportunity will go live when flu shot season rolls around in Fall 2018.

I don't own a smartphone/computer or an activity tracker. How can I participate? Caregivers who don't own a smartphone or computer, will be able to access their program through the onsite computer labs on campuses or using other publicly available computers. Not having daily access or an activity tracker will not impede your ability to easily complete the game. Steps can also be manually entered on Virgin Pulse. In fact, adding up the following high point-earning opportunities alone gets you through the entire game. The key to this program is personalization, you choose how you want to participate. ? Take your confidential health assessment (5,000 points ) ? Visit with your provider and submit the visit form (15,000 points) ? Participate in each quarterly challenge (5,000 points each, 20,000 points total)

Can I invite extended family members or friends to use the Virgin Pulse site? Yes, as a Virgin Pulse member, you can invite up to 10 close family members or friends (from outside of our organization) to join and support you in the program for free. Make sure you don't use the "Add a friend" function to invite your benefits-eligible spouse/ABR as this will create a duplicate account. Your invitees can create challenges, compare stats, track their healthy habits, and more. Your invitees will be unable to participate in our organization group challenges or any HR programs. Additionally, they are not eligible to receive rewards. Invitees must be 14 years or older.

Who is Virgin Pulse? Virgin Pulse is the provider of the Choose Well technology, the administrator, and record-keeper of the activities to provide rewards. Access the Virgin Pulse site via single sign-on through the HR portal. If you're on the HR portal home page, select the Caregiver Well-being/Choose Well button. Virgin Pulse also offers a free app on the iTunes Apple and Android Google Play stores, giving you the option to take it with you on the go. It will be easier to sign-up for Choose Well for the first time from the HR portal and then use the app after registering.

Is my information secure on the Choose Well platform, Virgin Pulse? Your privacy and data security are extremely important and protections are in place to keep your data safe. When we partnered with Virgin Pulse, the technology was heavily vetted by our risk and integrity team. Virgin Pulse is a global company and adheres to strict international data security regulations, including complying with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Framework. You may view their security standards found in their privacy policy here. Your personal health information is confidential and protected by the Health Insurance Portability and Accountability Act (HIPAA) and will not be shared with your employer.

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I have questions about the Choose Well platform, Virgin Pulse. How can I get help? If you have issues with logging in or with navigating the website or app, contact Virgin Pulse member services directly by: ? Telephone: 888-671-9395 ? Self-guided support: Check out the member support page in your Choose Well account by clicking on the

green Support tab on the right-hand-side of your screen. Included are how to videos and answers to all of your questions. ? Chat: Click on the green Chat tab on the right-hand side of the screen to talk to someone from Virgin Pulse member services.

What accommodations are available to those with an impairment that may prevent the use of the Choose Well technology? Visually impaired caregivers or those with other needs will have a reasonable accommodation to earn the health incentive by calling Virgin Pulse at 888-671-9395.

Are translation services available if English is not my first language? Yes, the Choose Well technology platform hosted by Virgin Pulse offers translation services for most languages. To get help turning on this feature, call Virgin Pulse at 888-671-9395.

Still have questions? If you have general questions about your benefits, submit an AskHR ticket through the HR portal or call the HR Service Center at 888-687-3753.

What additional well-being resources are provided through our Choose Well program? There is a broad array of programs to meet your needs, these include the following: ? Caregiver Assistance Program ? Free and confidential resource for all caregivers and their family

members. Available 24 hours a day, this program provides free counseling and other resources to help manage daily stresses and develop fulfilling relationships. Call 866-419-4664. ? Choose Well Discounts ? Offers discounts on cell phones, travel, wellness and other recreation vendors that can save you money. ? Quit for Life ? Quit smoking for good with coaching and free nicotine replacement therapy subject to medical plan enrollment (patch or gum).

Learn more about each of these program under the Well-being tab on the HR portal ? Caregiver.

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