IT Service Desk

Student Induction Guide:

Virtual Learning Environment (VLE/Minerva):

Email (Gmail):

Apollo Self Service Portal:

The Hub:

Apphub:

Office 365: portal.

Password Reset Tool (initial registration):

Password Reset Tool:

Printing (Hotprint Bring-Your-Own-Device):

Students' Union: bathspasu.co.uk

IT Service Desk Newton Park LY.115 Email: itservicedesk@bathspa.ac.uk Weekdays 0830-1700 Tel: 01225 876500* *IT Support is available 24/7 on this number

BSU single sign-on Logon account The University uses a single sign-on system (below) for most internal sites, so once you're signed in to any of them, you're signed in to all of them.

Username: use your six-digit student number, e.g. 123456

Password: You will be provided with the password via email once account is created.

We urge you to register on the Password Reset Tool so that you can change your password yourself if you forget it or lock your account, without having to contact the Service Desk. For security reasons you will be asked to change your password periodically.

Register here:

Use the Password reset tool here:

Please note:

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You can find information on creating a secure password online; login to Apollo

and search for "password reset".

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If you enter the password incorrectly three times, your account will be locked

for one hour

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If your account is locked and you haven't registered on the Password Reset

Tool, please contact the IT Service Desk.

IT Service Desk

The IT Service Desk is based at Newton Park LY.115 08:30-17:00 weekdays (excl. Bank Holidays)

Contact: Self Service: Email: itservicedesk@bathspa.ac.uk Phone: 01225 876500**

**IT support is available 24/7/364 (excluding Easter day).

If you need help when the Service Desk is closed, call 01225 876500 as normal to be connected to our out of hours technical support service, who will be pleased to help you.

Open access computers are available in Commons and the Library at Newton Park campus, along with both Sion Hill and Corsham Court campuses.

Printing options

Bring your own device (BYOD)

Email

Web application

Open Access Computers

Log into your Bath Spa While on campus using

Gmail account, then

your own device, type

compose a new email to hotprint.bathspa.ac.uk

hotprint@bathspa.ac.uk into your browser, then

for colour and hot-

follow the on-screen

printmono@bathspa.ac. instructions to sign in,

uk for black and white select the B/W or colour

printouts.

printer, the document,

number of copies, etc.

Log into any BSU Windows or Mac on campus and send documents to `Follow-You Colour' or `Follow-You Mono', depending whether you want colour or black and white printouts.

Printing costs

A4 Mono Single-sided A4 Mono Double-sided (duplex) A4 Colour Single-sided A4 Colour Double-sided (duplex)

A3 Mono Single-sided A3 Mono Double-sided (duplex)

A3 Colour Single-sided A3 Colour Double-sided (duplex)

5p per page 4p per side 20p per page 18p per side

10p per page 6p per side

35p per page 32p per side

Network Account This will give you access to BSU's IT Services which includes the following:

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Virtual Learning Environment (VLE/Minerva)

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Wi-Fi (Eduroam)

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The Hub + App Hub

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Library search (off-site)

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Open access computers with (S Drive storage--1GB)

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Liquid Office

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SU website

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Apollo Self Service Portal

To access the Wi-Fi on any BSU campus, select `Eduroam' and use your BSU network details:

Username: student number @bathspa.ac.uk e.g.123456@bathspa.ac.uk

Password: Your account password is the same as your BSU network account password.

If prompted for more connection settings use:

The authentication method is `WPA2 Enterprise'.

Under `Phrase 2 authentication' select MSCHAPv2.

If you have difficulties connecting a device, please contact the IT Service Desk on 01225 876500 or visit us in the Library on Newton Park campus.

Please note: Wireless devices such as games consoles, printers, Chromecast and AppleTV will not work on Eduroam. If you live in Gardens, you can connect a games console using a network cable, once you have done this, please contact the IT Service Desk with the device MAC address, device type, wall port, building name and room number to get this enabled for online use.

Your Gmail account is separate to your BSU network account. Your first login to Google should be on a desktop/laptop., as mobile devices will not view correctly for first login.

Navigate to email.bathspa.ac.uk or . Your email address is: firstname.surnameYY@bathspa.ac.uk (YY denotes year joined University) E.g. john.smith17@bathspa.ac.uk Password: Initially the same as BSU network account password, you will be prompted to change it when you login. You can use these credentials to access Google Calendar, Drive, Docs, Sheets, Slides and Photos.

Bath Spa University students can download Office 365 free of charge on up to five devices--PC/Mac, tablet, or phone.

At the beginning of your first full month as an enrolled student, you will be sent an email with the login information to download the software from portal..

If you require Office later on in the year, search your BSU email inbox for `Office 365 ProPlus'.

Alternatively, please call the Service Desk on 01225 876500 if you cannot find the email, or require a password reset.

Useful information:

Your Google account will continue to work after you finish studying.

Unlimited cloud storage on your Bath Spa Google account. This is useful to backup all of your files using Google Drive.

To change your Gmail password: 1. Sign in to `My Account' here -> 2. Under "Sign-in & security," select Signing in to Google. 3. Choose Password. If you see a prompt to sign in again, sign in. 4. Enter your new password, then select Change Password.

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