Job Description - LexisNexis Malaysia
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|PURPOSE: |
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|The role of Credit Control Team Leader is to control and monitor outstanding balances which includes timely cash collections, |
|assessing credit risks and minimise bad debts. |
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|Improve and maintain receivables and the monthly DSO at best practice industry standard by: |
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|Implement and align credit policies and procedures for Malaysia in consultation with Regional Credit Control Manager and GM. |
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|Liaise with Sales Managers on credit control/customer issues; as well as with Customer Services, Sales Operation and Accounts |
|receivables. |
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|Leading a team of credit controllers in managing the receivables of Malaysia,and taking responsibility for all credit and |
|collections matters in the country (PRINT and ONLINE). |
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|Implement and align credit policies and procedures for Malayan Law Journal in consultation with Regional Credit Control Manager. |
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|RESPONSIBILITIES: |
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|Credit Management |
|Implement credit policies for the Malaysia operations. |
|Ensure that credit policies are adhered to. |
|Minimise credit exposure by reviewing new and existing customer accounts to set credit limits and credit terms. |
|Prepare monthly reports for management |
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|Credit Operations |
|To supervise staff and coordinate day-to-day operations of Credit Department of Malaysia. |
|Perform daily credit checking on new orders |
|Daily monitoring and releasing the pending orders in pending spool |
|Monitor the performance of 3rd party collection |
|Liaise with panel lawyer for all legal cases |
|Collect outstanding balances from all debtors including negotiating settlement payment in consultation with Regional Credit |
|Control Manager. |
|Ascertain accounts that should be stopped. |
|Recommend legal action for delinquent customers. |
|Ensure timely resolution of customer requests |
|Management of assigned portfolio of customers accounts |
|Regular update Credit Control Manager on team performance, current activities and key customers issues. |
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|3. Others |
|Other credit control related duties: As and when required. |
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|KNOWLEDGE, COMPETENCIES & EXPERIENCE: |
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|Knowledge: |
|Computer literacy, experience in using computer system, Word and Excel |
|Good understanding of financial accounting and business processes |
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|Competencies: |
|Supervisory skills |
|Communication skills, negotiation, clear presentation and reporting |
|Service-oriented and proactive team player |
|Willingness to make decision |
|Able to motivate and challenge team members |
|Strong negotiation skills |
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|Experience: |
|5 years of credit and collection management experiences with at least 3 years of supervisory experiences from MNC in commercial |
|industry. |
|Proven track record in effective credit management |
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|KEY PERFORMANCE INDICATORS: |
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|Debtor days for portfolio, statistical measures, department standards |
|Adherence to company credit policy |
|Minimising number of on hold customers |
|Improve in debts recovery from doubtful customers |
|Working very closely with Customer Service team for timely resolution of customer inquiries |
|Reduction in debtor days and stopped accounts as well as increased cash collections and calls made as identified in periodical |
|reviews |
|Reduction in processing time |
|Feedback from customers, other departments and supervisor |
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