Job Description - LexisNexis Malaysia



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|PURPOSE: |

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|The role of Credit Control Team Leader is to control and monitor outstanding balances which includes timely cash collections, |

|assessing credit risks and minimise bad debts. |

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|Improve and maintain receivables and the monthly DSO at best practice industry standard by: |

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|Implement and align credit policies and procedures for Malaysia in consultation with Regional Credit Control Manager and GM. |

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|Liaise with Sales Managers on credit control/customer issues; as well as with Customer Services, Sales Operation and Accounts |

|receivables. |

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|Leading a team of credit controllers in managing the receivables of Malaysia,and taking responsibility for all credit and |

|collections matters in the country (PRINT and ONLINE). |

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|Implement and align credit policies and procedures for Malayan Law Journal in consultation with Regional Credit Control Manager. |

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|RESPONSIBILITIES: |

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|Credit Management |

|Implement credit policies for the Malaysia operations. |

|Ensure that credit policies are adhered to. |

|Minimise credit exposure by reviewing new and existing customer accounts to set credit limits and credit terms. |

|Prepare monthly reports for management |

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|Credit Operations |

|To supervise staff and coordinate day-to-day operations of Credit Department of Malaysia. |

|Perform daily credit checking on new orders |

|Daily monitoring and releasing the pending orders in pending spool |

|Monitor the performance of 3rd party collection |

|Liaise with panel lawyer for all legal cases |

|Collect outstanding balances from all debtors including negotiating settlement payment in consultation with Regional Credit |

|Control Manager. |

|Ascertain accounts that should be stopped. |

|Recommend legal action for delinquent customers. |

|Ensure timely resolution of customer requests |

|Management of assigned portfolio of customers accounts |

|Regular update Credit Control Manager on team performance, current activities and key customers issues. |

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|3. Others |

|Other credit control related duties: As and when required. |

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|KNOWLEDGE, COMPETENCIES & EXPERIENCE: |

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|Knowledge: |

|Computer literacy, experience in using computer system, Word and Excel |

|Good understanding of financial accounting and business processes |

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|Competencies: |

|Supervisory skills |

|Communication skills, negotiation, clear presentation and reporting |

|Service-oriented and proactive team player |

|Willingness to make decision |

|Able to motivate and challenge team members |

|Strong negotiation skills |

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|Experience: |

|5 years of credit and collection management experiences with at least 3 years of supervisory experiences from MNC in commercial |

|industry. |

|Proven track record in effective credit management |

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|KEY PERFORMANCE INDICATORS: |

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|Debtor days for portfolio, statistical measures, department standards |

|Adherence to company credit policy |

|Minimising number of on hold customers |

|Improve in debts recovery from doubtful customers |

|Working very closely with Customer Service team for timely resolution of customer inquiries |

|Reduction in debtor days and stopped accounts as well as increased cash collections and calls made as identified in periodical |

|reviews |

|Reduction in processing time |

|Feedback from customers, other departments and supervisor |

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