Personal and Business Banking | Standard Bank



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|Register |

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|To register for Internet banking all you need is to have at least one Standard Bank account linked to a Standard Bank card and to follow these|

|instructions: |

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|Click on the register link |

|Enter your card number |

|Enter your ATM PIN. If you have used telephone or cellphone banking, enter your customer-selected PIN. |

|Click on Register |

|Create a customer-selected PIN |

|Enter a 5-number PIN |

|Reconfirm your 5-number PIN |

|Click on Submit |

|Click on Next |

|Create a new password |

|Enter between 6 and 16 characters – this must be a combination of alphabetical letters and numbers |

|Confirm your password |

|Click on Submit |

|Click on Next |

|Accept the electronic banking agreement |

|Fill in the registration form |

|Click on Submit |

|Phone the Customer Contact Centre on 0860 123 000. Have your account details handy. |

|If you need to link any accounts to your card, you will need to visit a branch. |

|Log on |

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|To log on to Internet banking you need to: |

|Enter your card number |

|Enter your new customer-selected PIN |

|Enter your new password |

|Click on Logon |

|The My accounts page will display |

|My accounts |

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|The My accounts screen displays all accounts linked to your card, this could include your current account, AccessBond, credit card, and |

|investment and loan accounts. The latest available balances on all these accounts will be displayed. This is also the area where you can |

|access your statements, pay beneficiaries, transfer funds between your accounts, increase or decrease your overdraft, communicate with your |

|branch, and even open and manage investment accounts. |

|Statements |

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|This is the area where you can you view your current statements and a six-month transactional history of your accounts. You can also sort the|

|transactions displayed in your statement and download them in different formats. |

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|Click on My accounts |

|Click on Statements on the top menu |

|Statements – view |

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|You can view statements for all the accounts linked to your card. |

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|Click on Statement |

|Select the account from the drop-down menu |

|Click on the View button |

|Your provisional statement will now display |

|Statements – sort |

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|You are able to sort your statements by date and transaction type. They can also be sorted into debit and credit types. |

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|Click on Statement |

|Select the account from the drop-down menu |

|Click on the Sort button |

|On the new screen put in the dates you require |

|Choose your sort criteria |

|Choose your selection criteria |

|Click on Submit |

|You Sorted statement will now be displayed |

|Statements – transactional history |

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|You are able to view a six-month transactional history of your accounts. |

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|Click on Statement |

|Select the account from the drop-down menu |

|Click on the History button |

|On the new screen enter the dates you require |

|Click on submit |

|Your transactional history statement will display |

|Payments – pay now |

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|Our payments feature allows you to make different kinds of payments. Before you can start paying your accounts you have to load your |

|beneficiaries’ account details to your profile. This can be done through the My beneficiaries section on the left of the screen. |

|To make payments you must ensure that you have an electronic account payment (EAP) limit loaded to your account. You can increase your EAP |

|limit by calling or visiting your nearest branch. |

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|The Pay now feature gives you the option to immediately pay your accounts. You can pay up to 10 beneficiaries at once. |

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|Click on Payment |

|Click on Pay now in the sub-menu |

|Select the account from the drop-down menu |

|Enter the amount you need to pay next to the beneficiary’s name |

|You may pay up to 10 beneficiaries at once |

|Click on submit |

|Check the payment details on the confirmation screen |

|Click on submit |

|Check the status of your payment, if OK it has gone through. If your payment has Failed, mouse over the message to see the reason why. |

|Payments – pay later |

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|This feature enables you to make different kinds of payments. Before you can start paying your accounts you have to load your beneficiaries’ |

|account details to your profile. This can be done through the My beneficiaries section on the left of the screen. |

|To make payments you must ensure that you have an electronic account payment (EAP) limit loaded to your account. You can increase your EAP |

|limit by calling or visiting your nearest branch. |

| |

|The Pay later feature lets you set up payments up to 12 months into the future. You will need to make sure that you have the specified amount|

|in your account the day before the payment is due. |

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|Click on Payment |

|Click on Pay later in the sub-menu |

|Select the account from the drop down menu |

|Enter the amount you need to pay next to the correct beneficiary |

|Enter the date you wish to pay the beneficiary by or use the calendar option to select a date |

|You may pay up to 10 beneficiaries at once |

|Click on submit |

|Check the payment details on the confirmation screen |

|Click on submit |

|Check the status of your payment, if OK it has gone through. If you payment has Failed, mouse over the message to see the reason why. |

|Payments – repeat payment |

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|This feature enables you to make different kinds of payments. Before you can start paying your accounts you have to load beneficiaries’ |

|details to your profile. This can be done through the My beneficiaries section on the left of the screen. |

|To make payments you must ensure that you have an electronic account payment (EAP) limit loaded to your account. You can increase your EAP |

|limit by calling or visiting your nearest branch. |

| |

|You also have the option to set up payments to various beneficiaries on a monthly, daily or weekly basis up to 12 months in advance. You will|

|need to make sure that the specified amount is in your account the day before the payment is due. |

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|Click on Payment |

|Click on Repeat payment in the sub-menu |

|Select the account from the drop down menu |

|Enter the amount you need to pay next to the correct beneficiary |

|Click on submit |

|Select the frequency of your payment either monthly, weekly or daily |

|Enter the start date of your repeat payment |

|Enter the end date of this repeat payment by either entering the date or the number of recurrences |

|Click on next |

|Check the payment details on the confirmation screen |

|Click on submit |

|Check the status of your payment, if OK it has gone through. If you payment has Failed, mouse over the message to see the reason why. |

|Payments – manage payments |

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|The manage payment feature enables you to view, amend and delete any future-dated or repeat payments. |

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|Click on Payment |

|Click on Manage payment in the sub-menu |

|A list of all your future dated payments will be shown |

|Select View, Amend or Delete next to the relevant beneficiary |

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|Payments – Tertiary payments |

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|This feature enables you to make payments to selected tertiary institutions. Just have your student number handy. |

|Click on Payment |

|Click on Tertiary payment in the sub-menu |

|Select the account from the drop-down menu |

|Select the institution you want to pay |

|Enter the amount you need to pay |

|Enter your student number |

|Click on submit |

|Check the payment details on the confirmation screen |

|Click on submit |

|Check the status of your payment, if OK it has gone through. If it has Failed, mouse over the message to see the reason why. |

|Transfer |

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|You are able to transfer money between your own accounts linked to your card. For example, you are able to transfer money from your current |

|account to your credit card. |

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|Click on Transfer |

|Select the account you want to transfer money from, from the drop-down menu |

|Select the account you want to transfer money into from the drop-down menu |

|Enter the amount you need to transfer |

|Click on submit |

|Check the transfer details on the confirmation screen |

|Click on submit |

|Check the status of your transfer |

|Overdraft |

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|You are able to request to have your overdraft limit increased or decreased through Internet banking. |

|If accepted, the change is effective immediately. |

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|Click on Overdraft |

|Select the account from the drop-down menu |

|Enter the amount by which you want to increase or decrease your overdraft |

|Click on submit |

|Check the details on the confirmation screen |

|Click on submit |

|The result of your application will appear |

|Emailing of statements |

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|You can have your statements for current and savings accounts securely emailed to you on a daily, monthly or weekly basis, all you need to do |

|is register for the service and download a decoder. |

|To register |

|Click on Account management |

|Select Email from the sub-menu |

|Enter your email address |

|Create a password that will be used to unlock your encrypted statement |

|Select either statement or balance to be emailed to you |

|Select the frequency |

|Select the format in which you would like to receive your statement |

|Select the operating system that your are using |

|Click on submit |

|Check the details on the confirmation screen |

|Click on submit |

|Confirmation of registration will appear on your screen. |

|Your email will then be sent to you as requested |

|Secure message |

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|You are able to send secure messages to your branch. Your message could include a request for a new chequebook or an electronic account |

|payment limit increase. |

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|Click on Account Management |

|Select Secure message from the sub-menu |

|Select account you want to transact from, for an electronic account payment limit increase you will have to enter your card number |

|Enter your home telephone number |

|Enter your work telephone number |

|Type your message into the provided space |

|Click on submit |

|Check the details on the confirmation screen |

|Click on submit |

|Your message will be sent to your branch and your request will be actioned the next working day. |

|Stop payment |

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|This feature enables you to stop payment on cheques and debit orders without visiting a branch. |

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|Click on Account Management |

|Select Stop Payment from the sub-menu |

|Select account you want to transact from. |

|Enter your home telephone number |

|Enter your work telephone number |

|Enter the cheque or debit order numbers |

|Enter the amount |

|Enter the date of the cheque or debit order |

|Enter the beneficiary or payee name |

|Select a reason for the stop payment from the drop down menu |

|Click on submit |

|Check the details on the confirmation screen |

|Click on submit |

|Your message will be sent to your branch and they will then action it the next working day |

|Open investment accounts |

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|You are able to open electronic fixed, notice and call deposit accounts through Internet banking. You can view statements and transfer funds |

|in and out of certain accounts. You will also be able to give, view and cancel your notices as well as manage your investment accounts. Your |

|new account will display 24 hours after you have opened it. |

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|Click on Investments |

|Select Open Account from the sub menu |

|Choose the investment type that suites you – notice, fixed or call deposit |

|Select account you want to transact from |

|Enter the amount you would like to invest |

|Complete the rest of the application form dependent on the investment type selected |

|Click on submit |

|Check the details on the confirmation screen |

|Click on submit |

|Your investment account will display on your My accounts list 24 hours after opening it |

|My Beneficiaries |

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|The My beneficiaries screen displays all beneficiaries linked to your card, this could include accounts to be paid like municipality, |

|retailers, friends and family. Once you have loaded these beneficiaries you can immediately pay them. Your may link up to 99 different |

|institutions and private beneficiaries to your card. |

|Add new company beneficiary |

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|You are able to add companies to your list of beneficiaries using this feature. We have a list of companies linked to our company deposit |

|identifier (CDI), including municipalities, retailers, small companies and government departments. |

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|Click on My beneficiaries link on the left |

|Click the add new sub menu |

|Choose Company from the list |

|Type in the first few letters of the company you are searching for |

|Press search |

|A list of company names will appear, select the one you want to pay, if it is not on this list, you will need to it as a private beneficiary |

|Click use company |

|The company name field will appear |

|Enter your reference in the My reference section |

|Enter the company reference number, this is what the company will see on its statement |

|Click on submit |

|Check the details on the confirmation screen |

|Click on submit |

|This beneficiary will now be on your list |

|Add new private beneficiary |

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|You are able to add private beneficiaries to your list, including people that bank with other banks. These could be friends and family as |

|well as small businesses not listed on our company directory index. |

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|Click on My beneficiaries link on the left |

|Click the add new sub menu |

|Choose Private from the list |

|Enter the name of the person or small company you are paying |

|Enter a reference number that will be displayed on their statement |

|Enter your reference in the My reference section |

|Select the financial institution from the drop-down list |

|Type in the name of the branch |

|Click Search |

|A list of branch names will appear, select the appropriate one |

|Click on use branch |

|The branch name and code fields will now be populated |

|Type in the account number |

|Click on submit |

|Check the details on the confirmation screen |

|Click on submit |

|This beneficiary will now be added to your list |

|Manage beneficiaries |

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|You are able to view, amend and delete any of your beneficiaries. |

|Click on My beneficiaries link on the left |

|Click the manage sub menu |

|Select view, amend or delete |

|View shows you the beneficiary details as well as your last three payments |

|Amend enables you to change beneficiary details immediately |

|Delete enables you to remove the beneficiary from your list |

|CDI proposal |

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|You can ask us to approach a company you would like to have listed on our company deposit identifier. This is a list of bank-approved |

|beneficiaries compiled and managed by us. |

|Click on My beneficiaries on the left |

|Click CDI Proposal |

|Enter the name of the company |

|Enter the contact name of a person at the company |

|Enter the company’s street address |

|Enter the company’s telephone number |

|Enter your name |

|Enter your home telephone number |

|Enter your work telephone number |

|Enter company’s name – Bobs Bakery |

|Enter contact name – Bob the Baker |

|Click on Submit |

|Check the details on the confirmation screen |

|Click on Submit |

|These details will be sent to our CDI department who will action your request |

|My profile |

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|The My Profile section is where we keep all your personal information, if there are any changes you can make them here. This is also where |

|you can change your charge account for Internet banking. |

|Troubleshooting - Reactivate |

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|To reactivate your Internet banking logon you will need to go to a branch to have your ATM PIN reissued, this will clear your invalid entries.|

|Once that is completed go to the Internet banking logon page, click on reactivate, start by entering your card number and ATM PIN. You will |

|then need to re-create your customer-selected PIN and password. Once this is completed you may logon Internet banking using you new PINs and |

|password |

|Go to |

|Click on Reactivate |

|Enter your card number |

|Enter your ATM Pin |

|Click on Reactivate |

|Create a customer-selected PIN |

|Enter a five-number PIN |

|Reconfirm your PIN |

|Click on Submit |

|Click on Next |

|Create a new password |

|Enter between 6 and 16 characters – this must be a combination of alphabetical letters and numbers |

|Confirm your password |

|Click on Submit |

|Click on Next |

|The My accounts screen |

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Internet Banking Tutorial

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