Participant’s - Camp Kanuga



-881380-91204100-914400142874Participant’s Online Account FAQ 00Participant’s Online Account FAQ Frequently Asked QuestionsHow do I make a payment?After logging into your online account select one of the two options below.Pay in Full tab – Pay the entire account balance (all unpaid orders).Click Pay in FullEnter credit/debit card information.Click SubmitPay Bill Now tab – Make a payment towards an order.Click Pay Bill Now next to order totalSelect Minimum payment, Remaining Balance or A Custom Amount.Minimum payment is only applicable to orders created internally by an organization admin and a deposit is required. Or a failed payment on a payment plan.A Custom Amount will give an option to manage allocation of payment manually.Note: The system will give the following message notification to successful payments.How do I update the card on file for a payment plan before the next automatic payment?1.Click Manage Automatic PaymentsClick Add a new Credit CardNote: Debit cards are accepted as well.Enter requested information detailsClick SubmitNote: The system will automatically take you back to the Home screen.I’m on a payment plan and my last automatic payment failed. How do I update the card on file and pay the failed payment?Click Pay Bill Now next to the order on a payment planSelect Minimum Payment Enter new card informationClick Submit Note: The next automatic payment will be charged to the new card.How do I purchase items for sale/merchandise in my online account?Click Add Purchase Check items you want to purchaseClick CheckoutEnter credit/debit card informationClick SubmitHow do I submit a Supplemental/Follow-up form(s)?Follow-up FormUnder session click Fill out Form Enter informationClick SaveSupplemental FormUnder session click Download/Upload FormNote: Some submissions don’t require a download first, they will only need to be uploaded (EX: insurance cards). If this is the case, skip to step 5.Print form after it’s downloaded.Scan or take a picture of completed formSave form/picture to your deviceClick Upload FormClick Select FileClick SubmitI need to add additional authorized pickup’sUnder Family Members click Manage Authorized PickupClick +Add PickupSelect applicable participant from the Please manage the pickup list for this participant dropdown then click +Add Pickup.Enter Name and Phone NumberClick SaveHow can I get a financial statement?You can contact the organization and request them to email your financial statement. Another option is to print order details from your online account that includes payment and balance information. You will have to print details per order. Below are steps.From Home page click View Bill Details under Account Balance or season balance.Next, click View Order Details by under desired order numberThen, click Print ................
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