MEMBERS FIRST CREDIT UNION
MEMBERS FIRST CREDIT UNION
Job Description
Benefits Specialist
(Non-Exempt)
Reports to: Human Resources Manager
Position Overview: The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
o Trustworthy
▪ We deliver excellence through knowledge.
▪ We can be depended upon to do the right thing.
▪ We believe in exceeding expectations.
o Caring
▪ We are committed to encouragement and the power of positivity.
▪ We respect all people, without judgment.
▪ We give the best of ourselves when we join together.
o Enthusiastic
▪ We are hardworking, passionate people.
▪ We encourage maximizing happiness and fun.
▪ We thrive by finding new ways to help.
Role
To provide administrative support for the human resource department. This includes a range of administrative duties to be handled with confidentiality and discretion. Interface with staff, management, vendors and visitors to the credit union. Prepare reports, correspondence, manuals, spreadsheets, and any other communications using a broad range of computer applications.
Duties / Responsibilities
General duties
• Administer benefit programs including: medical, dental, vision, life, STD/LTD, unemployment, FSA, FMLA, COBRA and 401k.
• Meet with new employees to discuss benefit options, provide assistance with enrollment process and answer questions
• Conduct monthly audits of all benefit plans, reconcile statements and update all systems as needed
• Work with Third Party Administrators for all benefit plans
• Coordinate annual open enrollment meetings
• Handle disability claims, Worker’s Compensation claims and annual reporting and assist employees with reimbursement programs
• Responsible for the integrity, security and accuracy of employment records
• Create and maintain any human resource department forms and reports
• Conduct pre-employment screening such as criminal background checks, credit investigations and pre-employment testing as needed.
• Assist new employees in filling out required federal and state employment forms as needed
• Serve as payroll coordinator as needed
• Place employment advertisements as needed
• Screen employment applicants and work with hiring managers to set up interviews as needed
• Other job related duties as assigned.
Expectations
• Effectively communicate with employees, applicants, and others in person, by phone, letter and/or email
• Accurately update employee files to document personnel actions and to provide information for payroll
• Provide informed, professional assistance to others in the organization as requested
• To conduct pre-employment screenings such as criminal background check, credit investigations, and pre-employment testing in a timely manner
• Accurately create and maintain human resources reports
• Promptly handle all insurance claims
• Accurately handle Family Medical Leave notifications and verify returned documents from employee and care giver
• Understand and work within the various state and federal laws and regulations governing the human resources department such as HIPPA, FMLA, and COBRA
Knowledge and Skills
• Minimum of 2 years’ experience in Benefit Administration required
• High School diploma, or equivalent required; A two-year college degree is preferred
• Interpersonal Skills: A significant level of trust and diplomacy is required in addition to normal
courtesy and tact. Work involves extensive personal contact with others and is usually of a
very personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Knowledge and understanding of regulations concerning human resources
• Good knowledge of available credit union benefits and how they work
• Ability to use various forms of technology and software to effectively complete HR functions
Physical Requirements:
• Must have ability to file documents in areas close to the floor so must be able to sit or stoop for fairly long periods of time
• Must be able to lift 20-25 pounds
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