MEMBERS FIRST CREDIT UNION



MEMBERS FIRST CREDIT UNION

JOB DESCRIPTION

Receptionist

(Non-Exempt)

Reports to: Branch Manager

Position Overview: The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: To encourage a better tomorrow. To achieve this mission the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.

o Trustworthy

▪ We deliver excellence through knowledge.

▪ We can be depended upon to do the right thing.

▪ We believe in exceeding expectations.

o Caring

▪ We are committed to encouragement and the power of positivity.

▪ We respect all people, without judgment.

▪ We give the best of ourselves when we join together.

o Enthusiastic

▪ We are hardworking, passionate people.

▪ We encourage maximizing happiness and fun.

▪ We thrive by finding new ways to help.

Major functions

• Represent the Credit Union in a professional and positive manner when greeting members and the general public on the phone or in person

• Ensure that members and visitors are directed to an employee who is able to fulfill the request

• Develop and Maintain an effective level of product knowledge

Duties / Responsibilities

• Greet all visitors in a courteous, friendly, timely, and professional manner

• Answer basic questions, gather sufficient information to be able to direct them to the correct person and/or department

• Assist with verifying scanned documents

• Ensure that all visitors to the credit union sign the log sheets and wear a badge while they are in the building

• Ensure that maintenance people are not allowed to freely roam the building without escort

• Maintain the refreshment area for members

• Daily courier service to Secretary of State, County building, Post Office and Dartmouth location

• Processing Returned Mail

• Processing Courier Mail

• Auditing as assigned

• Processing Insurance Verifications for supporting department

• Verification of Mortgage Appraisals

• Provide administrative support as assigned in an accurate and timely manner

• Continually look for process improvement updates that will help to improve the efficiency level of the team

• Other duties as assigned

Required Skills

• Courtesy, tact, and diplomacy are essential elements of this job

• Strong, friendly voice and good diction/pronunciation

• Willingness to create welcoming atmosphere for members coming into the credit union

• Good communication skills; ability to make “small talk” with visitors, making them feel welcome and comfortable

• Must have a good working knowledge of credit union products and services offered by Members First Credit Union

• Support credit union initiatives

• Attend educational functions as required

• Other duties that may be assigned from time to time.

General Sales Expectations:

• Successfully use effective Sales Champion skills and behaviors

• Build relationships with current and new members. Offer products and services that will help improve their financial wellbeing.

• Assist with the onboarding process that continues to build relationship with new members.

• Make sure members are being fully served

Other:

• Answer telephones and handle member inquiries

• Process mail as required

• Attend education functions as required

• Other duties that may be assigned from time to time.

Performance Standards:

• Strive to exceed credit union, department, and personal goals

• Team oriented

• Dependable

• Flexible

• Ability to Multi-task

• Highly organized

• Positive Attitude

• High Level of Communication Skills needed

• Willingness to Learn New Things

• Produces accurate work results

• Readily keeps others adequately informed

• Presents a professional image

• Maintains a high level of knowledge about credit union philosophy, products and services

Education

• Minimum high school graduate or equivalent.

Experience

• Up to six months of similar or related experience

• Keyboard and 10-key calculator skills

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