MEMBERS FIRST CREDIT UNION



MEMBERS FIRST CREDIT UNION

Job Description

Human Resources Specialist

(Non-Exempt)

Reports to: HR/Employee Development Manager

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: To make a positive difference in the lives of our members and our community. To achieve this mission the position must deliver high quality service to both internal and external members.

Role

To provide administrative support for the human resource department. This includes a range of administrative duties to be handled with confidentiality and discretion. Interface with staff, management, vendors and visitors to the credit union. Prepare reports, correspondence, manuals, spreadsheets, and any other communications using a broad range of computer applications.

Duties / Responsibilities

• Deliver on our Service Promises in every internal and external member contact.

ـ I promise to treat you as an honored guest

ـ I promise to take responsibility for your request

ـ I promise to make it easy to do business with us.

ـ I promise to respond to your requests in a timely manner.

ـ I promise to identify your needs and suggest a solution that will help you achieve your financial goals.

ـ I promise to ensure the security of your financial information.

ـ I promise to show my appreciation for allowing me to serve you.

ـ I promise to exceed your expectations at every encounter

General duties

• Conduct pre-employment screening such as criminal background checks, credit investigations and pre-employment testing.

• Work with Training Department in New Employee Orientation to explain benefits, policies and procedures of the credit union and ensure that any new employee questions regarding the above are answered.

• Assist new employees in filling out required federal and state employment forms

• Answer any questions and assist employees with enrollment in benefit programs available to them.

• Assist with annual open enrollment periods for all benefits.

• Handle long-term disability claims, Worker’s Compensation claims and annual reporting and assist employees with reimbursement programs

• Serve as payroll coordinator

• Create and maintain any human resource department forms and reports

• Place employment advertisements as needed

• Screen employment applicants and work with hiring managers to set up interviews

• Other job related duties as assigned.

Expectations

• Effectively communicate with employees, applicants, and others in person, by phone, letter and/or email

• Accurately update employee files to document personnel actions and to provide information for payroll

• Provide informed, professional assistance to others in the organization as requested

• To conduct pre-employment screenings such as criminal background check, credit investigations, and pre-employment testing in a timely manner

• Accurately create and maintain human resources reports

• Promptly handle all insurance claims

• Accurately handle Family Medical Leave notifications and verify returned documents from employee and care giver

• Understand and work within the various state and federal laws and regulations governing the human resources department such as HIPPA, FMLA, and COBRA

Knowledge and Skills

• Minimum of 2 years’ experience in Human Resources field required

• High School diploma, or equivalent required; A two year college degree is preferred

• Interpersonal Skills: A significant level of trust and diplomacy is required in addition to normal

courtesy and tact. Work involves extensive personal contact with others and is usually of a

very personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.

• Knowledge and understanding of regulations concerning human resources

• Good knowledge of available credit union benefits and how they work

• Ability to use various forms of technology and software to effectively complete HR functions

Physical Requirements:

• Must have ability to file documents in areas close to the floor so must be able to sit or stoop for fairly long periods of time

• Must be able to lift 20-25 pounds

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