MIDLAND COUNTY SCHOOL EMPLOYEES CREDIT UNION
MEMBERS FIRST CREDIT UNION
JOB DESCRIPTION
Real Estate Loan Officer
(NON-EXEMPT)
Reports to: Real Estate Lending Manager
Position Overview: The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: To make a positive difference in the lives of our members and our community. To achieve this mission the position must deliver high quality service to both internal and external members.
o Trustworthy
▪ We deliver excellence through knowledge.
▪ We can be depended upon to do the right thing.
▪ We believe in exceeding expectations.
o Caring
▪ We are committed to encouragement and the power of positivity.
▪ We respect all people, without judgement.
▪ We give the best of ourselves when we join together.
o Enthusiastic
▪ We are hardworking, passionate people.
▪ We encourage maximizing happiness and fun.
▪ We thrive by finding new ways to help.
Major functions:
▪ Have and maintain an NMLS #
▪ To educate members of the different types of loans available at Members First Credit Union
▪ To have and maintain up-to-date product knowledge and complete continuing education as necessary to industry requirements
▪ Interview, receive and submit fully completed loan application(s) to the processing team while maintaining compliance with Federal, State and Credit Union Lending Policies, Regulations and Guidelines
o Report any violation or error to Credit Union Leadership
▪ Increase loan volume by cross selling additional loan products using information obtained from the member credit report
▪ Be a visible presence in the local community and promote the credit union and gain leads through participation in business, community, chamber, and charitable organization activities as assigned
▪ Provide prompt, professional, helpful, knowledgeable and courteous member service while maintaining a courteous, friendly atmosphere for members and co-workers
▪ Maintain a dependable record of attendance and timeliness
▪ Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner, answering questions effectively and provide information as requested
▪ Access credit-reporting system and review report and compare against the loan application
▪ Calculate debt ratios on applicants
▪ Create opportunities for expanded member relationships by determining member needs for additional products and services
▪ Approve loan requests for members who meet loan qualifications, or refer applications to the Lending Manager, VP Lending, President/CEO or the Board of Directors as per the loan policy
▪ Deny the loan application and prepare an adverse action letter as required by law for loan requests that do not fall within current lending guidelines
▪ Prepare all documents pertaining to the loan and review for errors and/or omissions
▪ Secure all documents and signatures to perfect any liens or notes and security agreements
▪ Obtain proof of income from the member(s) when there is no current substantiation of income in file
▪ Obtain proof of insurance on collateral, when applicable
▪ Any and all other duties assigned by Credit Union leadership
General Sales Expectation Guidelines and Duties:
▪ Successfully demonstrate effective selling skills and behaviors
▪ Meet minimum referral and sales requirements each month
▪ Maintain Sales Records
▪ Attend educational functions as required
▪ Must have a good knowledge of all State and Federal laws governing the mortgage lending processes
▪ Must have a good working knowledge of all credit union services.
▪ Other expectations may be required by Credit Union Leadership
Lending Solution Expectation/Guidelines
▪ Quote total payment; including Protection Solutions package
▪ Educate members on Protection Solutions package
Educational/Licensing Requirements:
▪ Minimum Associates Degree or completion of specialized course of study at a business or trade school
▪ Active/Valid NMLS #
▪ Any other requirements deemed necessary by Credit Union Leadership
Experience Requirements:
▪ Two to five years’ experience with a financial institution relating to real estate lending
▪ A working knowledge of loan processing and credit analysis
▪ Knowledge of the secondary market and experience with first and second mortgage and other residential real estate lending
▪ Experience operating a personal computer and mortgage software along with all Microsoft Office Products.
▪ Any other requirements deemed necessary by Credit Union Leadership
Other:
▪ A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become very important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
▪ Ability to sit for up to three hours at a time, lift up to 25 pounds and sit and read a computer screen for extended periods of time.
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