University of Phoenix



University of Phoenix Material

First Messages

Week 1 First Messages

How does word choice affect an officer’s ability to communicate? How does word choice influence others with whom an officer is speaking? Discuss how word choice can change people’s perception of an officer and the organization that the officer represents.

What are some of the ways an officer can use various types of active listening to get more cooperation and information from witnesses?

How should officers prepare for court? How could prior preparation or a lack of preparation affect how the officer might be perceived by the jury?

Week 2 First Messages

What are some of the things an officer can do to put a witness at ease during the interview process? Why is it important that an officer take the time to do these things?

How can an officer remain objective while helping a witness tell his or her story?

Week 3 First Messages

Why are reports and written communication in the criminal justice system important? How do you make a report or a form stand without question in court?

Why do criminal justice personnel have to document events so completely? Why is accuracy so important? Provide at least two examples of what could happen if incorrect information is included in a report.

Week 4 First Messages

Think of an instance in which a criminal justice agency had an embarrassing public relations failure. What methods would you use to handle that failure? What steps would you take to avoid a similar failure in the future?

How could high stress or high risk situations hinder radio communications? What can officers do to maintain effective communication during emergency and conflict situations?

Besides the police radio, what other types of communication tools and equipment do officers and dispatchers use? Explain the advantages and disadvantages of these tools and equipment.

Week 5 First Messages

What is the role of law enforcement in cyberspace? What new challenges and opportunities are available in the public safety sphere?

Is law enforcement making the best use of current communication technology? Explain your answer. How can law enforcement take advantage of current and future communication trends to improve community outreach?

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