Case Study – CRM Implementation
Case Study ? CRM Implementation
Large National Radio Content Provider
The client is a large national radio broadcast content provider with business in the following areas: Content Producer Content Distribution Radio Station Operator
Business Issue
Client Value Delivered
Other Selected Clients
The client had selected a CRM package (Peoplesoft CRM) to replace a custom internal system. Increasingly, demands for improved capabilities to manage complex Sales and Sales Relationships, coupled with excessively long design modification cycles, led to the need to replace their custom internal solution.
Solution
The company requested that the team define process requirements, establish a configuration design plan, establish the integration links to legacy solutions, configure the application, convert legacy Customer Data, provide system and user test routines, provide user training and implement the solution.
The team delivered the following results to the client:
Requirements were gathered from key operational and management sales personnel
Full functioning system that exceeded all legacy capabilities was implemented
Full Training Manual and Operations Manual provided to the client
Data conversion process converted 100% of legacy data
All integration points were established and managed
Where the packaged solution fell short of the requirements of the client, custom code was written, tested and implemented
All design, configuration and implementation was done in conjunction with client personnel, assuring that hand over of technology was fully understood and ongoing support was accomplished by client personnel
Additional clients for whom we have performed comparable engagements include:
Large International Professional Services Firm
Internet Content Aggregator
National Tax Service Provider
Large International Software Product Company
Mid Sized International Fashion Retailer
C Care Solutions |
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- case study sap crm implementation merck millipore
- crm case study the analytics that power crm at royal bank
- customer relationship management crm
- customer relationship management strategy a teaching
- case study suitecrm open source crm software
- issues in implementing crm a case study
- microsoft dynamics 365 crm case study
- salesforce case studies pwc
- a case study of crm adoption in higher education
- case study crm implementation
Related searches
- crm implementation strategy
- crm implementation in schools
- crm implementation process
- crm implementation proposal
- crm implementation services
- example crm implementation plan
- crm implementation risk
- crm implementation plan
- crm implementation case study
- crm implementation project plan template
- crm implementation project plan
- crm case study ppt