CRM for SMB s Comparison Guide

[Pages:12]CRM for SMB's Comparison Guide

Introduction

The best way to manage and develop customer relationships is by implementing and utilizing customer relationship management (CRM) software. One of many good things about CRM is that business of all sizes can benefit from it. But when it comes to small to mid-size business, some solutions are better suited for the job by tailoring specific components to the needs of SMBs. This side-by-side comparison guide lists the top 10 vendors as well as important features and capabilities, which include both on-premises and cloud.

Ziff Davis / Comparison Guide / CRM for SMB's Comparison Guide

Ziff Davis ?2016

2

Comparison Grids

Vendor: Product Solution SAP CRM Salesforce Oracle Siebel CRM Microsoft Dynamics CRM

Focus

Medium Biz & Enterprise Medium Biz & Enterprise

Enterprise Medium Biz & Enterprise

CRM for SMB's Large Vendors

Cloud / On-Premise

Pricing

On-Premise

Perpetual License

Cloud

Subscription

On-Premise

Perpetual License

Cloud or On-Premise

Subscription or Perpetual License

Price

$$$$ $$$ $$$$ $$$

Ziff Davis / Comparison Guide / CRM for SMB's Comparison Guide

Ziff Davis ?2016

3

Comparison Grids

Vendor: Product Solution SAP CRM Salesforce Oracle Siebel CRM Microsoft Dynamics CRM

IT Administration Needed

CRM for SMB's Large Vendors (continued)

Direct to Consumer Relationship Capable

Simple Custom Reporting Tools

Receives Data Directly From Web

Site

1

Lead/Opportunity Managemen

Ziff Davis / Comparison Guide / CRM for SMB's Comparison Guide

Ziff Davis ?2016

4

Comparison Grids

Vendor: Product Solution SAP CRM Salesforce Oracle Siebel CRM Microsoft Dynamics CRM

CRM for SMB's Large Vendors (continued)

Supports Customized Sales Processes

Email Marketing Service Integration

Dashboard View for Sales Management

Non-Technical Multi-User Setup

1

1

Capable of Post Sales Support

Processes

2

2

Ziff Davis / Comparison Guide / CRM for SMB's Comparison Guide

Ziff Davis ?2016

5

Comparison Grids

Vendor: Product Solution Oracle Sales Cloud Subar CRM Sage CRM Swiftpage ACT! Infor CRM Goldmine Zoho CRM NetSuite CRM+ HighRise

Focus

Medium Biz & Enterprise Medium Biz & Enterprise

SOHO & Medium Biz SOHO

Medium Biz SOHO & Medium Biz

SOHO Medium Biz

SOHO

CRM for SMB's Medium Vendors

Cloud / On-Premise

Pricing

Cloud

Subscription

Cloud or On-Premise

Subscription

Cloud or On-Premise

Subscription

Cloud or On-Premise

Subscription or Perpetual License

Cloud or On-Premise

Subscription or Perpetual License

Cloud or On-Premise

Subscription or Perpetual License

Cloud or On-Premise

Subscription

Cloud

Subscription

Cloud

Subscription

Price

$$$ $$$ $$ $$ $$$ $$ $$ $$$

$

Ziff Davis / Comparison Guide / CRM for SMB's Comparison Guide

Ziff Davis ?2016

6

Comparison Grids

Vendor: Product Solution Oracle Sales Cloud Subar CRM Sage CRM Swiftpage ACT! Infor CRM Goldmine Zoho CRM NetSuite CRM+ HighRise

IT Administration Needed

CRM for SMB's Medium Vendors (continued)

Direct to Consumer Relationship Capable

Simple Custom Reporting Tools

Receives Data Directly From Web

Site

2

1

2

2

1

Lead/Opportunity Management

Ziff Davis / Comparison Guide / CRM for SMB's Comparison Guide

Ziff Davis ?2016

7

Comparison Grids

Vendor: Product Solution Oracle Sales Cloud Subar CRM Sage CRM Swiftpage ACT! Infor CRM Goldmine Zoho CRM NetSuite CRM+ HighRise

CRM for SMB's Medium Vendors (continued)

Supports Customized Sales Processes

Email Marketing Service Integration

Dashboard View for Sales Management

Non-Technical Multi-User Setup

Capable of Post Sales Support Processes

2

2

1

2

1

Ziff Davis / Comparison Guide / CRM for SMB's Comparison Guide

Ziff Davis ?2016

8

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