SMB On-Demand CRM Comparison Guide

SMB On-Demand CRM Comparison Guide

January 2012

?

?

Overview

? ?

Vendor

Avidian Technologies

Maximizer Software

Product

Target Environment SMB Team/Department

Prophet CRM

Yes

Yes

OnDemand

Premium Edition

Maximizer CRM Yes

Yes

Live

Basic Pricing $19.95 per month

How To Buy Direct, Resellers

$49.00 per user/month 1 to 4 users; $39.00 Direct, Resellers, VARs per user/month 5 users or more.

Microsoft

Dynamics CRM Yes Online

Yes

Starts at $44.00 per user/month

Direct

NetSuite

CRM+

Yes

Yes

$129.00 per user/month

Direct, Resellers, VARs, Integrators

Oracle

CRM on Demand Yes

Yes

$95.00 single user/month Standard Edition Direct

Sage Software Yes

Yes

Starts at $69.00 per user/month

Direct

SalesBoom SalesForce

On Demand CRM Yes

SalesForce

Yes

SAP

Business

Yes

ByDesign

SugarCRM

Sugar CRM

Yes

Zoho

Zoho CRM

Yes

INP = Information not provided

Yes

Starts at $45.00 per user/month; $240 per Direct, Resellers, VARs,

year Team Edition

Integrators

Yes

$15.00 per user/month Group Edition Sales Direct

Cloud; $65.00 per user/month Professional

Edition Service Cloud

Yes

$149.00 per user per month; minimum 10

Direct, Resellers, VARs,

users

Integrators

Yes

$360.00 per user/year Professional Edition Direct, Resellers, VARs,

for SMBs and Teams

Integrators

Yes

Free for 3 users; $12.00 per user/month

Direct, Resellers, VARs,

Professional Edition

Integrators

Year Founded Financials

Partner Eco System

2002

Privately held

Customer base of 12,000+ companies worldwide

1995

Privately held

Worldwide offices and business partners; 120,000+ global customers

1975 1998 1982

NASDAQ: MSFT

NYSE: N

NASDAQ: ORCL

Global partner network; Technology partners include majority of major hardware companies.

Global partner network; over 10,000 organizations use their cloud application suite.

345,000+ customers and partners worldwide.

1982

Parent: Sage Group plc

28,000 global business partners; over 6.3 million users worldwide

2002 1999

Private NYSE: CRM

Over 95,000 subscribers and 5,800 customers in over 158 countries.

100,000+ global customers

1972 2004 1996

NYSE: SAP Privately held Privately held

1,200 global channel partners; 2,400 global business partners

Over 7,000 global customers; Global partner network

40,000 customers worldwide

Comparison Guide | SMB On-Demand CRM

Ziff Davis, Inc. ?2012

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Features

? ?

Vendor

Product

Current Version Basic Functions

Avidian

Prophet CRM

INP

Technologies OnDemand

Premium Edition

Maximizer Software

Maximizer CRM Live 2011

Sales, Marketing, Service Sales, Marketing, Service, Workflow

Microsoft NetSuite

Dynamics CRM Online

2011

CRM+

INP

Sales, Service, Marketing, Workflow, System customization, offline synchronization

Sales, Marketing

Oracle

CRM on Demand 19

Sage Software



7.0

SalesBoom

On Demand CRM 8

Sales, Marketing, Service Sales, Marketing, Service Sales, Marketing, Service

SalesForce

Salesforce

INP

SAP

Business ByDesign INP

SugarCRM

Sugar CRM

6

Zoho

Zoho CRM

INP

INP = Information not provided

Sales, Marketing with Sales Cloud; Customer service with Service Cloud

Sales, Marketing, Service

Sales, Marketing, Service, Workflow

Sales, Marketing, Service, Reporting, Inventory management

ADVANCED FEATURES - Sales Contact management, Lead management, Quotes

ADVANCED FEATURES - Marketing

Customer Service/Support

Campaign management, Email marketing, Marketing Customer activity management reporting

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration

Quotes, Pipeline management, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation

Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group

Case management, Workflow automation, Analytics, Reporting

Case management, Customer activity management, Activity scheduling

Lead management, Sales forecasting, Quotes, Territory Campaign management, Email marketing, Response INP

management

tracking, Marketing analytics, Marketing reporting,

Online forms capabilities, Lead assignment, Target

customer/group

Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration

Campaign management, Email marketing, Response tracking, Lead assignment

Warranty management, Service management, Call center/CTI integration

Sales forecasting, Quotes, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Campaign tracking, Outbound call management

Case management, Service management, Analytics, Reporting, Customer data access

Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management

Campaign management, Email marketing, Event management, Response tracking

Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment

Case management, Workflow automation, Activity scheduling, Analytics, Call center/CTI integration

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management

Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation

Case management, Customer activity management, Analytics, Customer data access

Lead management, Sales forecasting, Quotes, Account Campaign management management, Opportunity management

Case management, Workflow automation

Contact management, Lead management, Sales forecasting, Quotes, Account management

Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment

Case management, Customer activity management, Customer data access

Comparison Guide | SMB On-Demand CRM

Ziff Davis, Inc. ?2012

3

Enterprise On-Demand CRM Comparison Guide

January 2012

?

?

Overview

? ?

Vendor Aplicor

Product Online CRM

Target Environment(s) Small Enterprise

No

Mid-market Enterprise

Yes

Large Enterprise Yes

Avidian Technologies

Maximizer Software

Microsoft

NetSuite

Prophet CRM Yes OnDemand Enterprise

Maximizer CRM Yes Live

Dynamics CRM Yes Online

CRM+

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Oracle

CRM on

Yes

Demand

RightNow Technologies

Sage Software

RightNow CX No Yes

SalesBoom SalesForce

On Demand

Yes

CRM Enterprise

Edition

SalesForce

Yes

Enterprise

Edition

SAP SugarCRM

Business

Yes

ByDesign

Sugar CRM

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

No

Yes

Yes

Zoho

Zoho CRM

Yes

INP = Information not provided

Yes

No

Basic Pricing From $89.00 per user/month

How To Buy

Year Founded Financials

Direct, Resellers, INP VARs, Integrators

Private

Partner Eco System

Global clients in over 60 countries; channel partners

$49.00 per user/month

Direct, Resellers

2002

Privately held

Customer base of 12,000+ companies worldwide

Contact vendor

Direct, Resellers, VARs

1995

Starts at $44.00 per user/month; Enterprise agreement volume licensing available.

$129.00 per user/month

Direct, Resellers, VARs, Integrators

Direct, Resellers, VARs, Integrators

1975 1998

$130 per month for single-user Enterprise edition; starts at $75 per user per month for multiple users. $110 per user/month

Starts at $69.00 per user/month

Direct, Resellers, VARs, Integrators

1982

Direct, Resellers, VARs, Integrators

Direct

1997 1982

$95.00 per user/month

Direct, Resellers, VARs, Integrators

2002

Privately held NASDAQ: MSFT NYSE: N NASDAQ: ORCL

Worldwide offices and business partners; 120,000+ global customers

Global partner network; Technology partners include majority of major hardware companies.

Global partner network; over 10,000 organizations use their cloud application suite.

345,000+ customers and partners worldwide.

NASDAQ: RNOW

2,000 global customers

Parent: Sage Group plc Private

28,000 global business partners; over 6.3 million users worldwide

Over 95,000 subscribers and 5,800 customers in over 158 countries.

Enterprise $125.00 per user/month; unlimited $250.00 per user/month; Integrated service features priced separately.

$149.00 per user per month; minimum 10 users

Sugar Corporate $540 per user/Year; Sugar Enterprise $720 per user/YEAR; Sugar Ultimate $1,200 per user/YEAR

$25.00 per user/month for Enterprise Edition

Direct

Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators

Direct, Resellers, VARs, Integrators

1999

1972 2004 1996

NYSE: CRM

NYSE: SAP Privately held Privately held

100,000+ global customers

1,200 global channel partners; 2,400 global business partners Over 7,000 global customers; Global partner network

40,000 customers worldwide

Comparison Guide | Enterprise On-Demand CRM

Ziff Davis, Inc. ?2012

2

Features

? ?

Vendor Aplicor

Product Online CRM

Current Version Sales Functions

Marketing Functions

7.0

Contact management, Lead management, Sales forecasting,

Campaign management, Response tracking, Campaign ROI

Sales analytics, Account management, Opportunity management

Avidian

Prophet CRM

INP

Technologies OnDemand

Enterprise

Maximizer Software

Maximizer CRM Live 2011

Microsoft

Dynamics CRM Online

2011

Contact management, Lead management, Quotes

Campaign management, Email marketing, Marketing reporting

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration

Quotes, Pipeline management, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation

Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group

Customer Service/Support Functions Customer data access

Customer activity management

Case management, Workflow automation, Analytics, Reporting

Case management, Customer activity management, Activity scheduling

NetSuite

CRM+

INP

Oracle

CRM on Demand 19

RightNow

RightNow CX

INP

Technologies

Sage Software



7.0

SalesBoom

On Demand CRM 8 Enterprise Edition

SalesForce

Salesforce

INP

Enterprise Edition

INP = Information not provided

Lead management, Sales forecasting, Quotes, Territory management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group

Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration

Campaign management, Email marketing, Response tracking, Lead assignment

Contact management, Sales analytics, Account management, Opportunity management

Email marketing, Response tracking, Campaign ROI, Campaign tracking, Outbound call management

INP

Warranty management, Service management, Call center/CTI integration Analytics, Reporting, Customer data access

Sales forecasting, Quotes, Sales analytics, Territory management, Campaign management, Email marketing, Campaign tracking, Outbound call Case management, Service management,

Account management

management

Analytics, Reporting, Customer data access

Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management

Campaign management, Email marketing, Event management, Response tracking

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment

Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration

Case management, Workflow automation, Activity scheduling, Analytics, Call center/ CTI integration

Comparison Guide | Enterprise On-Demand CRM

Ziff Davis, Inc. ?2012

3

Features

? ?

Vendor SAP

SugarCRM

Product

Business ByDesign

Current Version INP

Sugar Enterprise/ 6 Ultimate

Sales Functions

Marketing Functions

Customer Service/Support Functions

Contact management, Lead management, Lead qualification, Sales Campaign management, Response tracking, Marketing analytics, Campaign forecasting, Quotes, Pipeline management, Sales analytics, Account tracking, Lead assignment, Target customer/group, Market segmentation management, Opportunity management

Case management, Customer activity management, Analytics, Customer data access

Lead management, Sales forecasting, Quotes, Account management, Opportunity management

Campaign management

Case management, Workflow automation

Zoho

Zoho CRM

INP

Contact management, Lead management, Sales forecasting, Quotes, Account management

Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment

Case management, Customer activity management, Customer data access

INP = Information not provided

About Ziff Davis

Ziff Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and influencers every month. Ziff Davis sites, which feature trusted and comprehensive evaluations of the newest, hottest products, and the most advanced ad targeting platform. Ziff Davis B2B Focus, Inc. is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors. More information on Ziff Davis can be found at .

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