Cultural Competency Plan Assessment Reporting Checklist
|Contractor: | | |
|Lines of Business: | | |
|AHCCCS Reviewer: | | |
The Contractor shall complete column ‘B’ and may complete column ‘E’ if applicable.
| | |
|1. |A written Cultural Competency Plan (CCP). |
|19. |The CCP was assessed for effectiveness. The assessment includes consideration of: Linguistic Need, comparative member satisfaction surveys, outcomes for certain cultural groups, |
| |Translation/Interpretation services and utilization, member complaints and grievances, provider feedback, and/or Contractor employee surveys. |
1.Assessment: Needs and Capacity2.Language Assistance Services3.Written Translations4.Policies and Procedures5.Notification of the Availability of Language Assistance at No Cost 6.Staff Training7.Assessment: Access and Quality8.Stakeholder Consultation9.Subcontractor Assurance and Compliance
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