CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
ETHICAL DILEMMA SUMMARY 3.1 and 3.2, p. 84. Possible answers are provided in the text in addition to the activity noted in the IM on pages 13 and 22. VIDEO NOTES: If you ordered the Videos for Customer Service: Skills for Success, 4th Edition, locate the Video 3 for Chapter 3 to show the class. ................
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