Complaint Register Template - MSMLM
Prior to completing entries in this Register please refer to the Complaints Policy and Procedures to ensure the effective use of the document. To identify a legitimate complaint simply ask the client – “Would you like us to treat this matter as a complaint?”. Items identified to be in breach of a code requirement must also be entered into the Breach Register. Note that matters that have been resolved to the clients satisfaction within 5 business days are not mandatory to put into register however we recommend that they be included.
|No. |Date Received |Complaint Details (Who, what, when, where, why, |Class of |Reported to who & |Investigation details, progress, outcome, changes in procedures, |Is this a Breach of |No. of Days to |
| | |Policy No., amount involved etc.) |Bus. |when |Compliance Issues, training, who resolved complaint and how, client |any Code (Y/N), |Resolve |
| | | | | |reaction, resolved in favour of client / ourselves or mutual |Nominate Code | |
| | | | | |agreement. |accordingly. | |
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