Software Customer Support Deliverables

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FedBizOppsSources Sought Notice*******CLASSIFICATION CODESUBJECTCONTRACTING OFFICE'S ZIP-CODESOLICITATION NUMBERRESPONSE DATE (MM-DD-YYYY)ARCHIVE DAYS AFTER THE RESPONSE DATERECOVERY ACT FUNDSSET-ASIDENAICS CODECONTRACTING OFFICE ADDRESSPOINT OF CONTACT(POC Information Automatically Filled from User Profile Unless Entered)DESCRIPTIONSee AttachmentAGENCY'S URLURL DESCRIPTIONAGENCY CONTACT'S EMAIL ADDRESSEMAIL DESCRIPTION ADDRESSPOSTAL CODECOUNTRYADDITIONAL INFORMATIONGENERAL INFORMATIONPLACE OF PERFORMANCE* = Required FieldFedBizOpps Sources Sought NoticeRev. March 2010RElectronic Forms and Cancer Reporting Module9081536C26218Q930830N511210Department of Veterans AffairsNetwork Contracting Office 224811 Airport Plaza DriveSuite 600Long Beach CA 90815Won Chaewon.chae@Department of Veterans AffairsVA San Diego Healthcare System3350 La Jolla Village DriveSan Diego, CA92161USAgency Websitewon.chae@Work EmailTHIS REQUEST FOR INFORMATION (RFI) IS ISSUED SOLELY FOR INFORMATION AND PLANNING PURPOSES ONLY AND DOES NOT CONSTITUTE A SOLICITATION.THE SUBMISSION OF PRICING, CAPABILITIES FOR PLANNING PURPOSES, AND OTHER MARKET INFORMATION IS HIGHLY ENCOURAGED AND ALLOWED UNDER THIS RFI IN ACCORDANCE WITH (IAW) FAR 15.201(e).DISCLAIMERThis RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. IAW FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.SOURCES SOUGHT DESCRIPTIONThis is NOT a solicitation announcement. This is a sources sought/RFI only. The purpose of this sources sought/RFI is to gain knowledge of potential qualified sources and their size classification relative to NAICS 511210 (size standard of $38.5 Millions). Responses to this sources sought will be used by the Government to make appropriate acquisition decisions. After review of the responses to this sources sought, a solicitation announcement may be published. Responses to this sources sought synopsis are not considered adequate responses for a solicitation announcement. The Department of Veterans Affairs (VA), VISN 22 Network Contracting Office, is seeking sources that can provide Electronic Forms and Cancer Reporting Module, that at a minimum meets the following salient characteristics/statement of work for the VA San Diego Healthcare System (VASDHS):Salient Characteristics Must either: integrate with VISTA software directly or provide an output (such as a text file or MS Word document) which contains the relevant data in a format that allows for manual introduction into the appropriate fields in VISTA.Must create a tumor staging summary that contains all the required elements listed in the CAP (College of American Pathologist) Cancer Protocols, as determined by CAP Anatomic Pathology checklist item ANP.12350 (necessary for laboratory accreditation by CAP).Must warn the user when a required element has not been completed before the final output is created.Must allow for the inclusion of optional elements from the CAP Cancer Protocols, at the discretion of the pathologist.Must create a tumor staging summary in synoptic format, as determined by CAP Anatomic Pathology checklist item ANP.12385.Must be able to create tumor staging summariesThe software must automatically update its CAP Cancer Protocols when new versions of these protocols are issued by the College of American Pathology.The software must be compatible with the current computer operating system (such as Windows 7 or 10) used by VHA.Statement of WorkBackground:VISN22 will require 34 licenses distributed between seven facilities to support the cancer program. The software expedites completion of the CAP electronic Cancer Checklists (eCC), the electronic version of the CAP Cancer Protocols. It automatically delivers real-time updates of the latest CAP eCCs. CAP eFRM ensures report completion and automated content maintenance to assist pathologists in their workflow and in their compliance with both the Commission on Cancer and CAP Laboratory Accreditation ProgramScope:CAP has developed, maintains, and owns, or has the right to license, a certain proprietary product, known as eFRM, described in Exhibit A. Use of such product is subject to the condition that End User execute this Agreement. This Agreement sets forth the terms on which CAP will license such product to End User. Requirements:VISN 22 will require 34 licenses to support seven facilities within the consolidated pathology and laboratory medicine servicesTable of Licenses per siteSiteNumber licensesGreater Los Angeles5San Diego5Long Beach5Loma Linda4Tucson4Phoenix7Albuquerque4Technical Requirements:Minimum OS Requirements, Windows XP or newerInternet connectivityCAP eFRM will attempt to load the required components (.NET Framework 4.0) from the internet automatically, but this may require IT involvement.Software Customer Support Deliverables Software Support Features Description Support Description A complete telephone and online support package for customers. Key Features Telephone support from application and technical support specialists. Comprehensive online support. Supported Products The complete product line on supported and certified platforms. Support Requirements Customers with active maintenance contracts. Telephone Support ? Key Features Telephone and online support from application and technical support specialists. Coverage Hours Monday through Friday 8 AM to 5 PM EST. Electronic Support ? Online Support Call Entry Online support call entry via support online support. Call Status Reports Customers may check the status of telephone or online requests via support as well as historical reports. Knowledge Base Customers can access the same database Software support specialists use. Customer Alerts Product notifications, customer alerts and FAQs are send proactively to customers. Service Packs Service Packs and bug fixes are available for customers to download from support online or via automatic update.Remote Support Remote support is available via the internet and VPN basis. Target Response Times 1 hour for critical issues where no known workaround exists. 4 hours for major issues where no known workaround exists. 24 hours for major issues where a known workaround exists. Software Updates ? Major and Minor Releases Major and Minor Releases are available online. Upgrades Upgrades are available via support online. Service Term Annual Maintenance Contract. Pricing Annual fees vary depending on product installed and the number of seat licenses. Discounts for multiyear agreements. CAP eFRM expedites completion of the CAP electronic Cancer Checklists (eCC), the electronic version of the CAP Cancer Protocols.Automatically delivers real-time updates of the latest CAP eCCs. CAP eFRM ensures report completion and automated content maintenance to assist pathologists in their workflow and in their compliance with both the Commission on Cancer and CAP Laboratory Accreditation Program. Cancer Reporting ? Delivers the latest CAP Cancer Protocols ? Provides an easy-to-use interface with user-defined workflows ? Prepopulates checklists, where appropriate ? Streamlines synoptic reports by removing unnecessary data elements Ensures compliance while improving cost effectiveness ? Eliminates errors of omission and redundant entries ? Automatically updates and pushes new content to your practice ? Reduces cost of transcription ? Includes dedicated support that can also help you manage deployment Item Information CAP eFRM License: 34 EATraining: 1 EA*The manufacturer (provider) is College of American Pathologists (CAP). Note: Please provide pricing details for equipment and service charges. Also provide information, availability and pricing details for other available urological laser system rentals. The information identified above is intended to be descriptive, not restrictive and to indicate the quality of the supplies/services that will be satisfactory. It is the responsibility of the interested source to demonstrate to the government that the interested parties can provide the supplies/services that fulfill the required specifications. If you are interested, and are capable of providing the sought out supplies/services, please provide the requested information as well as the information indicated below. Response to this notice should include company name, address, point of contact, size of business pursuant to the following questions: (1) Please indicate the size status and representations of your business, such as but not limited to: Service Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), Hubzone, Woman Owned Small Business (WOSB), Large Business, etc.)?(2) Is your company considered small under the NAICS code identified under this RFI?(3) Are you the manufacturer, distributor, or an equivalent solution to the items being referenced above?(4) If you are a large business, do you have any designated distributors? If so, please provide their company name, telephone, point of Contact and size status (if available).(5) If you’re a small business and you are an authorized distributor/reseller for the items identified above or an equivalent solution, do you alter; assemble; modify; the items requested in any way? If you do, state how and what is altered; assembled; modified?(6) Does your company have an FSS contract with GSA or the NAC or are you a contract holder with NASA SEWP or any other federal contract? If so, please provide the contract number.(7) If you are an FSS GSA/NAC or NASA SEWP contract holder or other federal contract holder, are the items/solution you are providing information for available on your schedule/contract?(8) Please provide general pricing of your products/solution for market research purposes.(9) Please submit your capabilities in regards to the salient characteristics being provided and any information pertaining to “equal to items” to establish capabilities for planning purposes?(10) Please review salient characteristics/statement of work (if applicable) and provide feedback or suggestions. If none, please reply as N/A.(11) Please provide your DUNS number.(12) Please provide a list of detail requirements and drawings. *** Submissions addressing Section (8) should show clear, compelling and convincing*** evidence that all “equal to items" meet all required salient characteristics.Responses to this notice shall be submitted via email to won.chae@. Telephone responses shall not be accepted. Responses must be received no later than Tuesday, April 17, 2018 at 1:00 p.m. PST. If a solicitation is issued it shall be announced at a later date, and all interested parties must respond to that solicitation announcement separately from the responses to this request for information. Responses to this notice are not a request to be added to a prospective bidders list or to receive a copy of the solicitation. ................
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