Control of Documents SOP
Feedback No.:Date:Customer & Product InformationOrganisation Name:Contact Person:Phone/Fax:Email: Address:Product Name: Product No.:Product Lot/Batch No.:Feedback DetailsFeedback DescriptionType of Feedback Classification(Upon investigation, if team decides that the feedback is a suggestion instead of a complaint, the case can be closed immediately. Usually, if the feedback do not affect the product’s fit and function, or compromise any safety of the users and patients, it maybe considered as a suggestion.)Suggestion / Complaint (*delete accordingly)Non-conformance Report (Only applicable for Complaint)Staff assigned to file a non-conformance report (NCR):SIGNATORY APPROVALNameDesignationSignatureDatePrepared by:Reviewed and Approved by:*Add more rows when required. The QMS Management Representative (MR) must be one of the reviewing/approving signatories. If the MR is also holding another reviewing/approving role, he/she will need to sign once only. ................
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