DEBORAH M STEPHENS



Deborah M Stephens148 Harvest Ridge Dr. * Winchester, VA 22601* Phone: 540 974-2534 * Email: STEPHD022@Summary: A highly detail-oriented, professional customer service administrative support associate with experience in office management, payroll, Human Resources, accounting, collections and problem solving who is known for attention to detail, skilled data management and accurate output. A strong team player with a results-oriented work ethic.Core Competencies:Administrative SupportPayrollRecord Keeping & FilingHuman ResourcesCustomer ServiceData Entry (45+ WPM) Microsoft OfficeNotary – State of VirginiaAccounts Payable & ReceivableQuickBooksADP and Intuit System PayrollWritten & Oral CommunicationCareer Highlights:Initiated multiple tracking systems which have resulted in sales growth and significant improvements in customer serviceVoluntarily obtained Google Sales Certifications to improve business services for internal and external clientsRecognized by Yellowbook corporate officials for having "Top Ad Accuracy" within the Mid Atlantic Region (2008-2009)Established Human Resources Department, established employee personal and benefit files, authored and trained management on new corporate employee handbook and company policiesEmployment History:Office Coordinator 2011-PresentTechnology Solution Partners Inc. d/b/a SusQtech, Winchester, VA HR, Payroll and Clerical support: Assist in running an efficient and effective corporate office of 49 employees, 6 executive officers and 5 Chicago office employees in a fast-paced, ever-changing environment1st point of contact: Meeting and greeting customers in a professional, courteous manner as well as carrying out general administrative receptionist/clerical dutiesResponsible for company HR system including employee benefits. Input and update employee personal benefit information into online benefit databases. Negotiate company benefits with various insurance services. Responsible for new employee orientationTracked employee vacation/sick time, company health and life insurance plans, 401K, ESOP, Flex Spending and Wellness plansResponsible for submitting accurate company payroll utilizing ADP payroll systemManaged incoming and outgoing mail, including a tracking system spreadsheet for incoming customer payments. Shipping UPS and FedEx packages, filing, reorganizing executive files, ordering office supplies and notarize company documentsCompleted special projects, spreadsheets and other miscellaneous duties as directed by the CEO, Executive Officers and Accountant (i.e.: various tasks to support sales/marketing, development employees and management)Key Contribution: Brought the HR company employee personnel, I9 and benefits files into compliance and established the HR filing system Key Contribution: Authored several executive management tracking spreadsheets including an Employee Census spreadsheet for tracking Active, Inactive and Contractor employeesKey Contribution: Updated all company policies in existence and author of new company policies Service and Administrative Assistant 2005-2010Yellow Book Winchester, VA Responsible for running an efficient and effective regional office in a fast-paced environment. Supported as many as 24 sales personnel and 4 managers at one time. Processed customer service orders for order completion, checking 47+ point check proofing for customer advertising errors while following company policiesActed as 1st point of contact, meeting and greeting customers in a professional, courteous manner as well as carrying out general receptionist dutiesProcessed customer payments and invoices for payment Provided a highly organized and efficient office through the creation of various spreadsheets, and obtaining useful information from various sources to be utilized by management and sales employeesManaged incoming mail and UPS packages, office copying, filing, maintaining office supplies and cataloguing of all customer ordersProcessed accounts payable invoices, expense reports and payment vouchers for offices expensesCompleted special projects and other miscellaneous duties as directed by the Publication Service Manager (i.e.: various tasks to support sales/marketing management)Key Contribution: Initiated tracking reports for sales and management teams to track sold accounts and cancelled accounts for future sales within regionKey Contribution: Initiated tracking report of customer sales by ad size to track for individual directoriesExecutive Assistant to Chief Financial Officer/Human Resources Manager 2004-2005Back 2 Backs Incorporated, Medford, OR Reconciled medical billing with accounting, accounts payable and receivable for the entire company Managed HR system for 12 locations. Reviewed, corrected and processed bi-weekly payroll for 12 locations Tracked employee vacation/sick time, company health insurance plan and 401KMaintained relationships with tax and employment authoritiesAssisted in negotiating pricing contracts with all company vendors Key Contribution: Established and maintained employee company personal files in compliance with Labor Employment LawKey Contribution: Authored company’s first Employee Handbook and trained management team for employee complianceKey Contribution: Established relationships with 12 states’ employment labor offices representing company employment labor issues Key Contribution: Initiated cost negotiations on behalf of company with telephone system vendors which significantly lowered expendituresKey Contribution: Established corporate accounts payable system to insure that payments to vendors were made by due date, avoiding late payment costsCustomer Service Representative 2002-2003United Communications, Medford, OregonAnswered incoming calls and responded to customer inquiriesInvestigated and communicated with other departments to satisfy customer service requestsProcessed customer paymentsAssisted sales manager with processing customer service orders in timely mannerKey Contribution: Processed customer service orders with attention to detail and accuracy on behalf of sales manager meeting customer due date which significantly lowered customer complaints by 50%.Key Contribution: Established customer payment process from satellite office to corporate accounts payable system to insure payments from customers were made by due date avoiding late payment costs and possible interruption of customer serviceOutside Plant Manager 1973-2002Qwest Communications, Medford, OR Managed 15 Outside Plant Technicians who were responsible for installation, repair/maintenance of residence and business services.Conducted employee evaluations, processed employee payroll and tracked employee progress Maintained fleet inventory including service maintenance logsCommunicated and interacted with customers and employees regarding questions on company policies for job related issues or incidents meeting the customers’ service needsHeld various positions working in the telecommunication industry throughout career with Qwest Communications, Pacific NW Bell, Pacific telephone including: Operator, Drafter – Engineering Department, Credit Consultant- Small Business Accounts, Sales Representative- Small Business, Engineer- Outside Plant Quick ResponseKey Contribution: Recognized as #1 Operations Office Manager in the field (Southern Oregon) for completing "Customer Service Trouble Tickets” on time and with no return trips (20001 & 2001)Professional Development/Training:Switchboard - OperatorAuto Cad – Drafting outside plant utilities mapsCustomer Collections – Laws and RegulationsCredit Report - Pulling customer credit reportsUnderground locator –locating utilities undergroundOutside Plant Tech Basic Training Telephone installation and maintenanceLabor Union Training – Negotiating skillsReferences Available Upon Request ................
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