Customer Relations Specialist Webad

Customer Relations Specialist

The Customer Relations Specialist is one of the first people customers come in contact with at Saint

Mary¡¯s Press. This role is responsible for both inbound customer support as well as making outbound

calls to follow up on sample requests to convert to orders. Saint Mary¡¯s Press ensures the customer

has the best experience through all of its touchpoints and this position plays a large part in that. This

job is for an energetic, self-starter, self-motivator, critical thinker that works well prioritizing and

working within a team.

Specific operating responsibilities:

¡§ Make outbound customer calls and contacts to targeted customer base, close sales and

achieve monthly goals

¡§ Understand customer needs and requirements while assisting inbound callers with questions

or order placement

¡§ Work together with and provide support for field sales staff

¡§ Attend product and sales training as required

¡§ Perform administrative duties related to customer base

¡§ Willingness to travel occasionally to national conferences with an SMP team

¡§ Other duties as assigned.

Knowledge and Skills

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Proven experience in sales/upselling

Strong phone presence and experience making and taking multiple calls per day

Experience in data entry and working with a customer management database

Strong working knowledge of MS Word, Excel

Desire to learn and keep pace with digital technology

Interest in learning about the Catholic market place

Excellent verbal and written communication skills

Attention to detail and organizational skills

Demonstrated team work ethic

2 yr degree preferred

Good judgment and adaptability

Please send resume with cover letter and/or COVER VIDEO to: humanresources@

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