CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
How does the business process level REA model for OSM’s sales/collection process differ from that illustrated in Exhibit 8-3? Does the pattern change? Or is the difference merely in the labeling of some of the resources, agents, events, and relationships? ... (0,N) Customer. Relationship: Participation7. Connected Entities: (0,1) Cash Receipt ... ................
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