Customer Relationship Management (CRM):



Enterprise SystemsInfor Global SolutionsAssignmentSubmitted byI.Abhilash Goutam10MIT0003M.Tech IT(Networking)FacultyPROF. R.K NadeshVellore - 632 014, Tamil Nadu, IndiaSCHOOL OF INFORMATION TECHONOLOGY & ENGINEERINGAugust, 2011Infor Global SolutionsAbout Infor: Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 164 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. Infor Products:Customer Relationship Management (CRM):To make the most of all your contacts with customers every day-whether on the web, by phone, or via mail,you need customer relationship management tools that help you both keep the customers you have and add new ones; target the right offer to the right customer at the right time; and combine marketing, sales, and service to create a 360? view of your r's Customer Relationship Management solutions do just that. Gain the benefits that thousands of companies in financial services, communications, retail, hospitality, travel and leisure, and manufacturing have realized: 50% increase in sales per hour, 48% increase in products per household, and 400% lift in average response r10 CRM Enterprise Interaction Advisor (Epiphany)Infor10 CRM Enterprise Interaction Advisor (Epiphany)Infor10 CRM Enterprise Sales (Epiphany)Infor10 CRM Enterprise Service (Epiphany)More CRM ProductsDistribution:Build an arsenal of the right tools to trim your costs, boost your operational efficiency, and help you make better and faster decisions. Infor Distribution software gives you just that—out of the box, with no costly customizations or long deployments. They're flexible and scalable, so you can add capabilities at your own r10 Distribution Business (SX.enterprise)Infor10 Distribution iBusiness (A+)Infor10 Distribution Express (FACTS)Enterprise Asset Management (EAM):Whether you're a manufacturer, distributor, government entity, or service provider, you need enterprise asset management software to help you keep your plant, equipment, and facilities available, reliable, and safe. You need a powerful solution that can help you meet your environmental, compliance, and service goals; cut your inventory levels, purchasing costs, and energy use; improve your staff’s productivity; and make better decisions, r Enterprise Asset Management software helps you drive your asset management plans, decisions, and actions to reduce energy r10 EAM EnterpriseInfor10 EAM Asset SustainabilityInfor10 EAM Business Infor10 EAM EnterpriseInfor10 EAM Asset SustainabilityInfor10 EAM BusinessInfor10 EAM Express (MP2)Enterprise Resource Planning (ERP)Equip yourself with the tools you need to cut costs, improve operational efficiency, and make smarter decisions—faster. That's what you get from Infor ERP software—ready to go, without expensive customizations or long, drawn-out implementations. And with flexibility, so you can add functionality as your business grows. Infor10 ERP Enterprise (LN)Infor10 ERP Business (SyteLine)Infor10 ERP Express (VISUAL)Infor10 ERP Process Business (Adage)Infor System iMore ERP Products Financial Management (FM):Reports about the challenges and risks finance managers face today aren't news to you-you live them every day. You need financial management solutions that reduce costs; shorten process cycle times; deliver timely, actionable financial information; enforce global financial standards and controls; and improve business transparency.Solve your company's financial management problems with Infor Financial Management solutions. They're powerful, configure to your business needs, and implement quickly, without disrupting your operations. So you get rapid payback and quick results. More than 20,000 customers in over 170 countries reach their financial goals with the help of Infor Financial Management (FMS) solutions, and so can r10 Financials Business (SunSystems):Infor10 Expense Management:Infor10 Financials iEnterprise (Infinium):More FM products:Hospitality Solutions:Infor SoftBrands for HotelsExecutive tasksFront officeReservationsFood and beverage ConferencesSales and marketing AccountingEngineering HousekeepingGamingGovernment lodgingHuman Capital Management (HCM):Employees touch every aspect of your business. It's time your human capital management system supported all your employee interactions. From recruitment to retirement, from stable economies to rapidly changing environments, you need to track, manage, and analyze employee programs, policies, and cost.With Infor's Human Capital Management (HCM) solutions, you know you have the right tools to manage every aspect of your human capital r HCM Anael HRInfor HCM SmartStreamInfor HCM InfiniumInfor HCM E SeriesInfor HCM M SeriesCorporate Performance Management (CPM):In today's information-saturated business world it's more important than ever to have information you can trust, where and when you need it. Infor Performance Management software streamlines and accelerates the process of gathering and shaping your data for management and statutory purposes, and makes it visible to everyone who needs it. It also helps you close your books quickly, issue accurate financial reports, and control the key business processes that you rely on to manage your business.Discover how to improve the quality and speed of your planning, budgeting, and r10 CPM Planning, Budgeting, and Forecasting (PM10)Infor10 CPM Financial Consolidation (PM10)Infor10 CPM Strategy Management (PM10)Infor10 CPM Reporting and Analysis (PM10)Infor10 Business Intelligence (BI)Product Lifecycle Management (PLM):To be successful and turn products into profits, you need a product lifecycle management (PLM) system that helps you create higher quality products. Launch new products in less time and at a lower cost. Control your production processes instead of letting them control you. Infor's PLM software helps you do all of this, reducing your time to scale by 50% or more, reducing materials usage by 20% to 50%, and increasing your on-time launches to 98%.Infor10 PLM Discrete (PLM8)Infor10 PLM Process (Optiva)Infor10 PLM Apparel RuntimePublic Sector:You know how tough it is to provide the citizens of your state, city, or county with high-quality services when your budget is shrinking and regulations are increasing. With Infor10 Public Sector solutions you can cut costs, get the information you need, when you need it in order to comply with a constantly growing list of regulations and requirements, and better manage your infrastructure. Discover how to see clearly into all areas of your agency and improve service to your citizens with Infor's Public Sector r10 Public Sector Enterprise Asset Management (Hansen):Infor10 Public Sector Enterprise CDR (Hansen):Infor10 Public Sector Enterprise CIS Billing (Hansen):Infor10 Public Sector Enterprise CRM (Hansen): Infor10 Public Sector Enterprise Transit and Rail Asset Management (Hansen):Infor Pathway:Supply Chain Management (SCM):Sophisticated supply chains pose complex decisions for companies in competitive industries. That complexity increases when you need to draw on multiple information sources, especially when those sources get out of sync or out of date. Infor Supply Chain Management (SCM) solutions help you control and automate repetitive processes, so that you can apply your energy and ingenuity to the crucial choices that yield the greatest results. Infor's SCM solutions help you plan and execute your supply chain strategies more effectively and excel at Sales and Operations r solutions cover all major areas of supply chain management: Infor Supply Chain Planning: Infor10 Supply Chain Execution:Infor10 Sales & Operations Planning:Workforce Management (WFM)Whether you produce a product or deliver a service, your workforce is vital to your overall business. You need a workforce management (WFM) solution that helps you lower payroll expenses, anticipate workforce demands and schedule the right coverage, track employee performance, comply with labor laws and corporate directives, and automate all of your pay rules. With Infor's Workforce Management (WFM) solutions, you'll be able to align long-term workforce planning and daily operations with your business r10 WFM?Workforce Planning (Workbrain):Infor10 WFM?Workforce Time & Attendance (Workbrain):Infor10 WFM Workforce Scheduling (Workbrain):More WFM products:CloudSuite:For some time now, businesses (and cloud solution vendors) have been running non-mission critical applications, like back office operations, financials, HR, talent management, and sales force automation in the cloud. The thinking seems to have been that if the cloud fails, the core business of the organization can continue. Infor has offered cloud based applications for more than a decade and is leading the migration of core industry processes to the cloud. We believe that the cloud is ready to run an organization’s most vital applications, such as ERP, EAM, and SCM. Our cloud computing platform is robust enough to ensure that those applications will keep running efficiently and effectively.Services:Bussiness consulting:Expertise and Discipline Applied to Implementation, Optimization, and Migration Services.Long-term business success begins with a foundation of rich and robust enterprise business solutions. It lasts if you build on that foundation to rise to new challenges and meet new opportunities. Infor Business Consulting provides in-depth business, product, and industry expertise that helps you quickly realize your business objectives. Our professionals work with you to rapidly implement the right solution, identify improvement opportunities, analyze business problems, capture business requirements, add value to your existing systems, and manage change. They do this by following a disciplined implementation methodology honed from many years of experience to control risk and ensure your project is on time and on budget. Infor Business Consulting helps companies like yours: Establish a focused strategic direction.? Implement business-specific solutions in shorter timeframes.? Improve enterprise performance.? Optimize operational quality.? Optimize your solution environment. Migrate smoothly to new versions of Infor solutions.With a global reach that guarantees the same standard of service no matter where your business operates, Infor Business Consulting delivers in cost-effective, phased implementations that deliver incremental, measurable benefits and a fast time to value. Services include business analysis and assessment, solution design and implementation, enterprise performance monitoring, operations optimization, solutions optimization, and solutions migration. All of these services are scalable-whether you are installing at a single site or rolling a core solution across hundreds of business units worldwideEducation:Start Training to Boost ProductivityA well trained staff magnifies the power of your IT investment, but training tends to get short shrift when time and money get tight. That often means a lower return on your technology investment. A flexible program of ongoing education can help you meet the demands of your workforce and your business. Infor Education provides multi-faceted learning opportunities that allow your company to grow as your people grow. Through our subscription or multi-discount education programs, we make a wide selection of online courses and classroom sessions available worldwide. Options include self-paced online courses, live virtual classes via the web, as well as face-to-face classes onsite at your location or at our regional education centers. These delivery options help reduce your travel costs and r Education helps companies like yours: Maximize performance and productivity. Reduce training expenses. Reduce employee downtime. Access our resource library 24 x 7. Maximize skills retention. Infor's domain expertise, knowledge of best practices, and experience in using our solutions to solve business challenges ensure that our education programs offer real value to your workforce. Our subscription-based or multi-discount programs offer you a big return on a small investment. Through our flexible format and our training website, KnowledgeZone, we can add classes quickly to reflect new releases, products, and advanced learning concepts. And all participants can tap into our library of learning resources, including training guides, PowerPoint presentations, PDF files, and other materials. To access Infor's local education programs, choose your region: Europe, Middle East, AfricaNorth and South AmericaAsia PacificInfor Solution Development:Application Framework Enhancement Delivered by ExpertsInfor solutions drive productivity to new heights while driving down operational and ownership costs in nearly every situation. Yet, every business has unique requirements for success, so our solutions include the flexibility to meet your specific needs. Infor Solution Development helps customers enhance their existing application framework and add customizations—at a sensible cost. Using industry-standard, up-to-date technologies, Infor experts can assist you by creating customizations that will keep your costs low, both now and in the r Solution Development helps companies like yours: Preserve unique business processes without adding expense.? Keep future maintenance and upgrade costs to a minimum.? Create new functionality by leveraging reusable, business-specific software components.Take advantage of Infor's expertise to build a framework that will improve your business.?Infor Solution Development offers services such as data migration, application tuning, software development, and integration to Infor or third-party applications. With our industry-standard model, we can help you control the costs of future upgrades while preserving the business processes that make your business special. And with our reusable software components, you'll be surprised at how quickly and cost-effectively you can reach your goalsInfor Managed Services:A Single Point of Contact For All Your Solution NeedsToday's challenging business environment puts all organizations under pressure to do more with less. But you can't cut back too far—you need to stay competitive enough to build for the future. Infor Managed Services helps you streamline day-to-day and long-term IT operations and maintenance for top performance and lower costs. It provides a single point of contact to oversee management of your enterprise solutions-including customizations-so that your IT department can think strategically and advance your corporate r Managed Services helps companies like yours: Enjoy low-cost, worry-free solution care.? Leverage the true benefits of Infor knowledge (product, business and industry).? Save time and money. Maximize OS and application performance. Improve business continuity.? Gain best of breed services from the author of your application.? Control spending by knowing what your monthly fixed fee is each month.? Support future growth (or divesting) r Managed Services provides service-level agreements (SLAs) that can be tailored to include: Application Management Services—Our experts manage all the details of running your business software so that you can focus on strategy.? Hosting—We run your applications on our hardware, saving you the up-front capital costs of running a datacenter and improving reliability. Customization Support services—We offer support plans to make sure you business-critical customizations stay online and up-to-speed.?We offer support plans to make sure you business-critical customizations stay online and up-to-speedInfor Strategic Consulting:Ensuring Success from Day One:Business software must serve your business goals. You get maximum value when you implement business applications with your business goals in mind. That's why Infor offers a full range of management consulting services to help you gain the greatest possible degree of value from all of your Infor applications as well as other systems that you may already own. Our consultants come from a broad range of backgrounds, including former CFOs, IT directors and line supervisors. They know that new software isn't always the solution-sometimes improving your business process or reallocating your current resources delivers the greatest value. But their goal is to help you reach an effective solution rapidly at an appropriate cost. Some of our management consulting services include: Organization Review and Design? Process.Architecture and Re-engineering.? Organization and Change Implementation. Human Resource Strategies.? Decision Support.? Business Process Improvement.? Process Mapping/Design.? Activity-based Costing Models (ABCM).? Value Chain Analysis (VCA).? Supply Chain Analysis.Benchmarking and Leading Practice Comparisons.Above all, Infor consultants deliver quicker time to value through our unique One Point methodology?that ensures a best-in-class solution at a reasonable r Implementation Methodology:Infor Services Backbone for Successful Projects Under Cost and Schedule ControlBusiness change comes at you from many directions, including growth, consolidation, intensifying competition, and re-directed priorities. But whatever the reason, change is inevitable and your enterprise business solutions must keep r Implementation Methodology provides a framework that helps you keep your business software current in a coherent way. Under the direction of our knowledgeable, experienced domain experts and project managers, our proven, disciplined methodology enables you to implement new Infor solutions quickly- and achieve rapid measurable success. We make every project phase fully transparent and provide complete cost and schedule control. Infor's unique methodology ensures you a worry free experience. Infor Implementation Methodology helps companies like yours: Benefit from all the capabilities of your new software from day one? Control implementation costs and schedules during every phase? Reduce complexity and save time and money? Get a faster return on your investment Infor Implementation Methodology is based on years of experience in refining and improving the phases and procedures which constitute implementation best practices, as well as Project Management Institute (PMI) and Project Management Body of Knowledge (PMBOK) standards. In addition to pre-implementation and post-implementation procedures, it consists of five phases that are repeatable from customer to customer: initiate, design, build, deploy, and closure. Infor's professional consultants guide the entire process-from project kick-off, to creating a solution concept, to building the actual components, to production cut-over and go-live, and finally to formal handover of the solution. As a result, every implementation is completed on time and on budget. Our Fast Start program offers an accelerated time to value for our most popular applications through pre-defined implementation templates and processes. This approach gives you shorter implementation times and lower overall costs when you need more power more quickly. It includes a robust series of data migration tools that accelerate the process of populating the new system with company data. We can deploy global solutions in minimum time with the help of our Fast Start approachIndsustries:Aerospace & Defense - Industry success using Infor solutions:To spark greater efficiency, control, and profitability in the face of skyrocketing costs and complexities, you need a flexible IT infrastructure and a set of tools that help you develop intimate customer relationships to ensure new or follow-on contracts and greater market share. And you need to do this while making your global supply chain and manufacturing processes more efficient, maintaining logistical control, and managing field maintenance r10 Aerospace & Defense is a set of scalable, business-specific capabilities tailored especially for A&D companies like yours that helps ensure that your IT infrastructure aligns with your business strategy. Infor10 Aerospace & Defense helps you make major improvements in your response to customer demand and volatile market dynamics, drive efficiency and profitability, and sharpen your competitive edge by meeting your goals faster-even while confronting escalating costs and market complexity.You can trust Infor10 Aerospace & Defense:Many of the world's leading aerospace and defense companies trust Infor10 Aerospace & Defense to improve their business, including:Advanced Input SystemsHoneywellPremium Aircraft Interiors Group With Infor10 Aerospace & Defense you can:Strengthen customer responsiveness and service.Improve new services and product innovation.Optimize manufacturing processes.Collaborate more efficiently internally and externally.Build stronger customer relationships.Eliminate bottlenecks by enhancing supply chain efficiency.Manage global macro-economic r10 Automotive:To remain profitable in an increasingly competitive global environment, you need strategies, processes, and systems that give you greater visibility into your operations and more responsive supply and demand chains. You also need greater flexibility to adapt to rapidly changing markets and new customer demands. Infor10 Automotive helps you master Lean methodologies so you can improve operational efficiency and create more value with less work.? You can trust Infor10 Automotive:Many of the world's leading automotive manufacturers trust Infor10 Automotive to improve their business, including:Ferrari S.p.A.GAZ GroupHyva Group B.V.Uniparts Group-IndiaVolkswagen AGWAIglobalWith Infor10 Automotive you can:Reduce operational costs and improve efficiency. Gain visibility into transactions across entire enterprise. Integrate quickly with your supply chain partners. Gain clear, reliable, real-time information about your suppliers. Make successful decisions supported by sound analysis and reliable metrics. Deliver relevant and actionable information that doesn't require interpretation.Run on-premises, in the cloud, or both-more quickly and easily than ever r10 ChemicalsSupply chain globalization, material price fluctuations, shorter product lifecycles, and increased regulation mean that for chemical producers, it's not just survival of the fittest-it's survival of the fastest. Getting control over your supply chain, your costs, and making optimum use of your production capacity is more important than ever r10 Chemicals is a purpose-built set of capabilities that allow chemical producers to respond to their customers' demands faster and more profitably, and meet the increased burden of regulatory governance. Infor10 Chemicals helps you solve the unique challenges of your industry that generic ERP solutions can't serve-challenges such as the planning of co-products and by-products, formula matching and optimization, attribute costing, safety, and quality. If unsolved, such challenges drive inertia and cost into your business.You can trust Infor10 ChemicalsMany of the world's leading chemical manufacturing companies trust Infor10 Chemicals to improve their business, including:Akzo NobelAstraZenecaGlaxoSmithKlineMead JohnsonValvolineYara International ASAWith Infor10 Chemicals you can:Respond faster to changes in customer demands.Manage your global supply chain.Improve plant productivity.Optimize formulas to meet customer specifications.Automate material safety data sheets (MSDS) and hazard labels to minimize employee risk and boost compliance.Get detailed cost insight to every operation in your production processInfor10 for FashionDesigners, distributors, manufacturers, and retailers in the fashion industry are constantly trying to gain traction in a fast-paced and fiercely competitive climate. Fashion, trends, and consumer demands change in a heartbeat. Seasonality, intricate style matrixes, speed to market, globalization, outsourcing, and supply-chain complexity, are just some of the many challenges that face fashion and apparel companies like r10 Fashion is a suite of software products designed specifically for small- to large-size fashion, apparel, footwear, garment, and textile companies. It combines next-generation enterprise resource planning (ERP) with real-time business process management capabilities—from design through development, sourcing, manufacturing, distribution, and sales. Infor10 Fashion helps you simplify design and product development, streamline sourcing and sample management, and automate sales so you can more rapidly develop products that consumers want and get those products to market more quickly than your competition.With Infor10 Fashion you can:Improve performance of a complex supply chain that deals with highly customized products.Accelerate new product introductions.Respond quickly to changing market demands.Support outsourced manufacturing and distribution.Achieve quick growth in a highly competitive market.Increase efficiency.Strengthen collaboration with suppliers, customers, and partners.Reduce operational costs.Manage product lifecycles.Increase workloads without increasing costs.Reduce the pre-planning cycle and pre-product phase.Lawson HealthcareImproving the quality of patient care, creating a better working and healing environment, and reducing errors—all while boosting revenue, streamlining operations, reducing costs, and upholding the highest standards of care—are just some of the challenges that healthcare organizations like yours face. Operational complexities, such as secure information sharing, improving regulation compliance, and greater visibility into costs and efficiency metrics, put growing pressure on you to strive for even better operational excellence. Lawson Healthcare is an innovative, industry-leading healthcare solution that substantially reduces operating costs by improving the integration, planning, tracking, and management of a healthcare organization’s most vital resources: people, supplies, and financial assets. Lawson Healthcare helps healthcare organizations respond immediately to emerging healthcare needs, improve both the quality of clinical care and the viability of business operations.You can trust Lawson HealthcareMany of the world's leading healthcare organizations trust Infor10 Healthcare to improve their business, including:Banner HealthCatholic Health InitiativesGeisinger Health SystemProvidence Health & ServicesSandlot LLCSamaritan Health ServicesWith Lawson Healthcare you can:Provide safer and more responsive patient care.Reduce mistakes and inefficiencies.Provide accurate and complete patient views across the entire spectrum of care.Improve cross-platform data exchanges.Process claims accurately with the right patient and insurance informationSupport standardized healthcare business processes.Improve regulatory compliance.Respond quicker to emerging healthcare needs.Improve employee retention.Reduce operating costs.Automate routine administrative functions.Improve supply chain efficiencies and r10 Hospitality:As a hotel industry provider, you know how hard it is to boost profits while giving customers a personalized guest experience. You need industry-specific solutions that provide you with what you need, when you need it—whether you work at a large global company, smaller chain, or independent hotel. Join more than 10,000 hospitality properties worldwide—including some of the world’s most recognizable hotels, resorts, and gaming facilities—that use Infor10 Hospitality to improve guest experiences and boost profits.You can trust Infor10 HospitalityMany of the world's leading hotels, resorts, gaming properties, and alternate housing facilities trust Infor10 Hospitality to improve their business, including:Broadmoor Hotel, Inc.Foxwoods Resort CasinoHershey Entertainment & Resort CompanyMGM MiragePearl River ResortThe VenetianWith Infor10 Hospitality you can:Build top-line growthImprove guest servicesBetter integrate dataReduce costsOperate more efficiently Maximize revenue opportunitiesSpeed financial analysisAutomate processesBetter comply with data security standardsConnect your hospitality-specific strategy and plans to your front- and back-office systems so you can make better decisions and more money with Infor10 r10 Industrial Equipment & Machinery:Industrial equipment and machinery companies like yours need to meet growing competition and price pressures head-on by using visibility to manage outsourced value chains. To achieve optimum performance and efficiency, you need a way to carefully monitor your entire extended enterprise. Infor10 Industrial Equipment & Machinery (IE&M) gives you those capabilities. It's the only set of manufacturing solutions that provides both the visibility you need and tools that span the complete product lifecycle, with integrated project management, financials, supply-chain management, product-lifecycle management, performance management, and quality management-including the QS9000 and ISO/TS16949 standards. Plus, full Service management helps you make the most of aftermarket opportunities for increasing sales and improving customer satisfaction.You can trust Infor10 IE&MMany of the world's leading industrial equipment and machinery manufacturers trust Infor10 Industrial Equipment & Machinery to improve their business, including:Carrier Enterprise, LLCCargotecDematic Asia Pacific (Dematic Pty Limited)Komatsu (Komatsu Changzhou Construction Machinery Corp.)Rolls-Royce MarineSnap-On Tools CorporationSub-Zero Freezer Co., Inc. ................
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