Customer Relationship Management (CRM) System

Customer Relationship Management (CRM) System By

Chew Zhen Yong

A REPORT SUBMITTED TO Universiti Tunku Abdul Rahman In partial fulfillment of the requirements For the degree of BACHELOR OF INFORMATION TECHNOLOGY (HONS) INFORMATION SYSTEM ENGINEERING Faculty of Information and Communication Technology (PERAK CAMPUS) JANUARY 2014

UNIVERSITI TUNKU ABDUL RAHMAN

REPORT STATUS DECLARATION FORM

Title: __________________________________________________________ __________________________________________________________

Academic Session: _____________

I

__________________________________________________________

(CAPITAL LETTER)

declare that I allow this Final Year Project Report to be kept in Universiti Tunku Abdul Rahman Library subject to the regulations as follows: 1. The dissertation is a property of the Library. 2. The Library is allowed to make copies of this dissertation for academic purposes.

Verified by,

_________________________ (Author's signature)

_________________________ (Supervisor's signature)

Address: __________________________ __________________________ __________________________

_________________________ Supervisor's name

Date: _____________________

Date: ____________________

Customer Relationship Management (CRM) System By

Chew Zhen Yong

A REPORT SUBMITTED TO Universiti Tunku Abdul Rahman In partial fulfillment of the requirements For the degree of BACHELOR OF INFORMATION TECHNOLOGY (HONS) INFORMATION SYSTEM ENGINEERING Faculty of Information and Communication Technology (PERAK CAMPUS) JANUARY 2014

DECLARATION OF ORIGINALITY I declare that this report entitled "Customer Relationship Management (CRM) System" is my own work except as cited in the references. The report has not been accepted for any degree and is not being submitted concurrently in candidature for any degree or other award.

Signature : _________________________ Name : _________________________ Date : _________________________

BIS (Hons) Information System Engineering

ii

Faculty of Information and Communication Technology (Perak Campus), UTAR

Acknowledgement

First, I would like to convey thanks to supervisor, Mr Tan Teik Boon, through the duration of completing this Project II would not be done perfectly without his guidance and assistance. The project also helps me to understand more about the Customer Relationship Management (CRM) system.

I would like to think my family for their support and encouragement as well as love that helped me gets through UTAR. This project would not have been possible without them.

Finally, I would like to convey thanks to Faculty of Information Technology too, for providing the facilities such as computer laboratory and Internet Services in UTAR to facilitate the work.

BIS (Hons) Information System Engineering

iii

Faculty of Information and Communication Technology (Perak Campus), UTAR

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