Customer Experience Officer Job Description

[Pages:1]Customer Experience Officer Job ID: A003

Job Description

Responsible for efficient management of the customer life cycle to meet company's objectives of profitability, customer success and stakeholder experience.

Roles and Responsibilities:

Customer Relationship Management: o In consultation with the Directors, implement an effective customer relationship management system to foster customer loyalty o Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement o Assist the Directors in establishing coordination with the internal teams to deliver seamless customer service

Marketing and Sales Support: o Provide marketing and sales support to the Directors and Practice Managers as needed o Generate excitement about the company and its offerings through web, social media and personal interactions o Contribute to business research and produce engaging collaterals to deliver differentiating customer experience

Partner Relationship Management: o Assist the Directors and Practice Managers in establishing value generating business partnerships o Oversee the day to day partner operations to ensure fruitful partner experience

Team Support: o Assist the Directors in creating synergistic team environment across the organisation o Liaise with the internal teams to understand their concerns, ideas and training needs and proactively communicate them with the Directors

Desirable Qualification:

Demonstrated experience and education in Customer Engagement, Marketing and PR Strong knowledge of emerging customer engagement channels Energetic collaborator, influential communicator and technology savvy

Check out Sucoso Careers to become a master of your own progress!

Sucoso Services Private Limited CIN: U74999PN2016PTC164307 Registered Office: 9, Shantadurga, 88/1/1, Kohinoor Colony, Mh Sahakar Nagar, No. 2, Pune, Maharashtra, India, 411009 Phone: +91 ? (0)9225807434 Email: connect@ Website:

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