Product Complaint Letter



Included:IntroductionProduct Complaint Letter TipsSample Product Complaint LetterProduct Complaint Letter TemplateProduct Complaint IntroductionA product consumer complaint letter is written by an irate customer to the concerned authority in an organization to inform them about poor performance of a product as against that claimed by them or to complain about delivery of defective/damaged good. The dissatisfaction is greater when the customer has already made payment in advance and his/her request for refund/replacement or repair is not heard to by the organization.Product Complaint Letter TipsStart by mentioning item purchased with specifications, date of purchase and warranty.Briefly explain problem faced with the new piece.Mention if the problem is persistent.End by requesting concerned authority to either repair the piece suitable or replace it if you are dissatisfied with repairs undertaken since it is on warranty.Sample Product Complaint LetterFromMike Milligan346, Palm StreetTexas.ToJake Jonathan Branch Manager Lucky StoresDowntown StreetTexas12September2013Dear Mr. Jonathan,I purchased a 390 Ltr capacity Stellite Refrigerator from your store on 10August2013 for $5000. The piece is on two years warranty. It was delivered to my residence on 11Auguste2013 and your representative familiarized me with its settings and operations. On 03September2013, water started dripping from the fridge continuously. Your technician came home, undertook repairs and guaranteed no further trouble. But the problem resumed a week later. Despite repeated repairs, the problem still persists. I have tried reaching your service-staff for the past two days with no response. I am not satisfied with the repairs undertaken. Since the piece is on warranty and the problem is persistent, I request you to kindly replace it with a fully-serviceable one at the earliest.I am enclosing a copy of the purchase-receipt and service-card for the repairs undertaken so far.Thanking YouMike MilliganProduct Complaint Letter TemplateFrom__________ (your name)____________________ (your address)To__________ (name of recipient)__________ (designation)__________ (name of organization)__________ (address)__________ __________ Date __________ (date of writing letter)Dear Sir/Madam,I purchased a ….(mention item with specifications) from your store on …(mention date) . The piece is on …. warranty (mention duration) .It was delivered on …(mention delivery date if any) and your representative familiarized me with its operation.On …(mention date), …(briefly explain problem faced with the piece and repairs undertaken if any) . Since the piece is on warranty …, I request you to kindly …(mention how you want concerned authority to assist you) . I am enclosing a copy of …(mention documents you are enclosing along with the letter).Thanking You__________ (your name)DisclaimerThe author and publisher of this Ebook and the accompanying materials have used their best efforts in preparing this Ebook. The author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents of this Ebook. The information contained in this Ebook is strictly for educational purposes. Therefore, if you wish to apply ideas contained in this Ebook, you are taking full responsibility for your actions.The author and publisher disclaim any warranties (express or implied), merchantability, or fitness for any particular purpose. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is”, and without warranties.The author and publisher do not warrant the performance, effectiveness or applicability of any sites listed or linked to in this Ebook.All links are for information purposes only and are not warranted for content, accuracy or any other implied or explicit purpose.No part of this may be copied, sold, or used in any way other than what is outlined within this Ebook under any circumstances without express permission from ................
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