Creating a Customer Service Culture - Society for Human ...

[Pages:46]Creating a Customer Service Culture

A Human Resources Approach

1

Introductions

? About the presentation ? About me

2

Customer Service Basics

? What is customer service?

? Definition

3

Customer Service Basics

Providing genuine service that

ANTICIPATES

customer's needs

4

Customer Service Basics

? What is customer service?

? Definition of a customer

5

Customer Service Basics

Anyone that impacts the business operations at your location

6

Customer Service Basics

? What is customer service? ?The Customer Service Principle

You do not work for your company. You work for your customers.

7

Customer Service Basics

? What is customer service? ?Who is responsible for Customer Service at your organization?

EVERYONE 8

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