Shipley Resume



Matthew HunsakerRelated Experience11 Years of customer service experiencePayroll experience at Media One of Utah, processing up to 25,000 dollars in weekly expensesExperience handling large amounts of money including cash, checks, and credit cards Keeping customers and vendors informed about accounts to ensure quality customer service10 Years of team work ensuring my ability to work well with others and keeping a good line of communication with fellow workers of different backgrounds Capabilities and ProficienciesDetailed oriented, efficient, and organized with strong problem-solving skillsAbility to multi-task and handle high stress situations with easeExcellent written/oral communication skills ensuring superior customer service Great team-player and works well with others to maintain a friendly work environmentAbility to communicate effectively with people from different social-cultural backgroundsPunctual, well-groomed, and self-starter Professional ExperienceMedia One of Utah West Valley City, UT2008-PresentDuties: Circulation Marketing ClerkAssist customers, vendors, and Media One team with inquiries, complaints, research, and resolution. Daily time management for meeting various deadlines.Process invoices and submit up to $25,000 in payroll expenses weekly.Process over 100 payment transactions daily consisting of cash, checks, and credit cards.Confidentiality implemented when handling payments, discussing commissions, and processing payroll.Maintain expense reports on excel, and collect various data utilizing Microsoft AccessImport and export files daily from client databases and FTP sites.Constant Attention to detail to ensure quality information from vendor sales and conduct disciplinary action for sales that are misrepresented to customers. Harland Clarke Salt Lake City, UT2007-2008 Duties: Customer Service RepresentativeInbound calls speaking with 75 to 100 customers dailyTrouble shooting and resolving customer complaints, orders, and inquiresStrong emphasis on up selling customer’s on checks and related productsExcellent typing skills of 50 wpm and strong computer navigation skillsConfidentiality enforced for maintaining customer accountsComputer skills involving various databasesNewspaper Agency Corporation (Media One of Utah) 2002-2007West Valley City, UTDuties: Customer Service and Circulation Mail ClerkDetail oriented and organizational skills for filing manifests and paper workRun reports on Microsoft access for field managers and personnel5 years of inbound calls relating to customer subscriptions and inquiresEducation Salt Lake Community College (2011-Present)Pursuing Associates Degree with emphasis on financeKearns High School – Graduated 1999 SkillsProficient with Microsoft Office applications: MS Access, MS Word, Excel, and PowerPoint11 years of experience involving internal databases, FTP sites, and remote access to client databasesExcellent written/oral communication10 keyType 50 wpm ................
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