Customer Service Excellence for Healthcare Professionals

[Pages:1]FREE TRAINING EVENT

L.A. Care invites you to attend

"Customer Service Excellence for Healthcare Professionals"

Presented by Donna Earl

This FREE training seminar focuses on Mastering the Four (4) Competencies of Customer Service:

Focus on Service Communication Skills Handling Upset Patients and Difficult Situations Seniors & People with Disabilities and Cultural Awareness

This interactive training is ideal for all frontline office staff who provide care to L.A. Care patients in a clinic or private office setting.

Date: Registration/Breakfast: Seminar/Training: Location:

Monday, November 5, 2012 8:30 a.m. ? 9:00 a.m. 9:00 a.m. ? 12:00 p.m. Magnolia Place - Room 106A 1910 Magnolia Avenue Los Angeles, CA 90007-1220

*Space is limited. Register by October 26, 2012 via email at Jpatricola@. Breakfast will be served.

Questions? Please contact Jennifer Patricola at Jpatricola@ or 213-694-1250 ext. 4121

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