CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Impact on Service, p. 197 --Forms of Address, p. 198. Impact on Service, p. 198--Respect for Elders, p. 198 ... Elicit examples of instances where a customer or client was late and what the result was. Also elicit examples where the students were late and how they felt or the other person reacted. ... From a customer service perspective, it is ... ................
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