FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE - …



FAYETTEVILLE TECHNICAL COMMUNITY COLLEGEHEALTHCARE MANAGEMENT TECHNOLOGY/HEALTHCARE ACCESS CUSTOMER SERVICE SPECIALIST CERTIFICATE (C25200C1)Effective: Fall 2021Revised: 01/15/21 The Healthcare Access Customer Service Specialist certificate is designed to prepare individuals for part one of the Certified Healthcare Access Manager Exam. The certificate emphasizes knowledge of customer satisfaction, compliance, management of healthcare services.Course work includes medical terminology, customer service, problem solving, and healthcare laws.Upon completion of this program, students should be able to deliver a quality experience to patients prior to arrival at a healthcare facility. Students may transfer these courses into the Associate degree Healthcare Management Technology program.Length: 2 SemestersPrerequisites: High School Diploma, Placement Test EquivalentAward: CertificateFALL SEMESTER Prefix No.TitleClassLabClinicalCreditHMT110Intro to Healthcare Mgmt3003MKT223Customer Service3003OST141Medical Office Terms I 3003--------------------Totals9009SPRING SEMESTER Prefix No.TitleClassLabClinicalCreditHMT215Legal Asp of Healthcare Admin3003OMT156Problem-Solving Skills3003OST142Medical Office Terms II3003--------------------Totals9009TOTAL REQUIRED CREDITS.... 18Work-Based Learning Option: NA ................
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