CUSTOMER SERVICE ACTION PLAN - Jill Hickman
improvement. 3. Ensure the number of annual training hours per employee within your organization compares favorably to that of industry norms and service leaders. Step 5: Listen to your customers 1. Identify the needs of your customers with: a. Surveys b. Informal, one-on-one conversations c. On-site customer visits d. Focus groups 2. ................
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