FY 2011 Volunteer Competency Assessment Quiz
10. When listening to a customer you should stop working, look at the person, and display a caring attitude. TRUE FALSE. 11. Some ways you can increase customer service to Veterans include: a. smile. b. show respect. c. listen with an open mind. d. say thank you. e. all of the above. 12. Before volunteering at the VA, new applicants must: a ... ................
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