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4400550-4381500Role Description and Person SpecificationFundraising and Database AdministratorSalary ?18,500 – ?20,500 (pay band A) Pension.Reporting to Senior Fundraising Manager37.5 hours per week, flexible working will be consideredBased at Charity Headquarters in NewquayKey relationships internalKey relationships externalFundraising TeamSupportersFinance TeamCommunity Groups/Local BusinessCommunications & Marketing TeamLottery SupplierVolunteer ManagerFundraising BodiesVolunteersDatabase SupplierAll HQ StaffBanks / LoomisCharity Shop ManagersLocal AuthorityOperations TeamCornwall Air Ambulance has been flying for over 30 years, attending nearly 29,000 missions to those in need of urgent medical attention. We are tasked to over 1000 missions every year and our crews bring lifesaving critical care throughout Cornwall, the Isles of Scilly and beyond.In April 2020, we saw the arrival of our brand new AW169 helicopter, a lifesaving ‘Emergency Department’ for the skies.Saving lives is the charity’s mission. Despite the pandemic, illness and injury were not put into lockdown, and it was incredibly important that the charity operations adapted to make sure the crew and helicopter respond to those in their hour of need.It costs ?5m per year to run the charity which is funded through the amazing generosity of our supporters.By joining our incredible team you can be part of the future to help and sustain the income of the charity, so “Future lives depend on you”.Key ResponsibilitiesThe post holder will be responsible for providing customer service support to the charity’s donors, through face to face interaction, telephone and email. The data management of supporter records, including processing high volumes of data, segmentation of information for accurate reporting and analysis, which provides support for fundraising activities and initiatives.AuthorityThe Fundraising and Database Administrator will report to Senior Fundraising Manager.Working in collaboration with other Fundraising and Database Administrator.Meeting attendance may include (this list is not exhaustive)Interdepartmental staff and team meetingsTask and finish groups and working groupsTrainingSupervision with line managerMeetings with volunteersMeetings with fundraisers and groups (general public)Principle Accountabilities of the RoleProvide administrative support to the Senior Fundraising Manager, fundraising team and the wider office including all telephone and general enquiries, meet and greet supporters, dealing with incoming correspondence and appropriate responses, and ensuring the timely dissemination of enquiries / information to relevant personnel.Responsible for efficient and consistent data entry and maintenance of supporter records on CRM system, including importing and reconciling online payment and donor data, ensuring data protection legislation is adhered to.Prepare personalised thank you’s and correspondence, giving supporters a positive experience of the charity. Maintaining standard letter templates for relevance. Organising and distributing appropriate fundraising materials as required.Filtering of data for segmentation purposes, including analysis and preparation of campaigns and mailshots. Proof-reading of e-newsletter.Responsible for weekly and monthly banking and reconciliation. Co-ordinating the cash counting process, including Loomis collection and volunteer rota.Dealing with all queries regarding gift aid declarations, lottery, regular giving, data protection, legacy updates and complaints, as per the charity’s policy and procedures. Updating donor records as appropriate.Championing gift aid to maximise gift aid declarations for the charity.Investigating returned and incomplete supporter payments.In conjunction with the Volunteer Manager, support the recruitment and training of volunteers to assist with administrative support for the charity.Managing efficient and appropriate filing and administration systems including the maintaining of fundraising stock and ordering of office supplies.Undertaking research as and when required, to support fundraising activities.Other RequirementsAct as an ambassador of Cornwall Air Ambulance at all times.Understand and comply with all relevant charity legislation, data protection and Cornwall Air Ambulance Trust policies and procedures.Ensure supporters are communicated in a timely and accurate fashion with sensitivity and care, building their loyalty of Cornwall Air Ambulance TrustAttend fundraising events, networking and activities outside of normal working hours including weekends and Bank Holidays as required.Adopt and promote the positive behaviour culture of Being Proud to be Cornwall Air AmbulanceTo undertake any other duties as shall be deemed appropriate by the Senior Leadership teamThe above is not exhaustive, and the post holder may be required to perform other duties appropriate to the role.Person SpecificationFundraising and Database AdministratorCharity Headquarters in NewquayAttributesRequirementsMethod of AssessmentEssentialDesirableQualifications, training & professional membershipGCSE English and MathematicsBusiness Administration QualificationApplication FormKnowledge & experienceExperience of providing customer support in a customer service environmentKnowledge of database management and segmentation of data to be able to produce reportsProven experience in an administration roleAn understanding of data protection legislationExperience of Fundraising CRM DatabasesExperience in a Fundraising or Not for Profit environment.Experience in project or event management and being part of a project teamWorking with volunteersApplication FormInterviewSkills & abilitiesStrong customer service skills High level of accuracy and attention to detailAbility to self-start and prioritise workloads with conflicting deadlinesExcellent analytical and problem-solving skillsExceptional communications skills – both verbal and writtenAdvanced IT skills including MS Office packages, in particular Outlook, Word, Excel, Power-point and CRM databasesProven research projectsApplication FormInterviewPersonal qualitiesSelf-motivated and conscientious“Can-Do” attitudeCompassionateTeam PlayerEnthusiasm and passion for Cornwall Air Ambulance’s workInterviewOtherWillingness to undertake out of hours work when requiredFull UK driving licenseInterviewHow to ApplyTo apply for this position please complete the Application Form, carefully setting out how your qualifications, experience and knowledge matches the principal accountabilities of the role and the person specification. Send with CV and a covering letter to:Jackie.davis@Jackie DavisCornwall Air Ambulance TrustTrevithick DownsNewquayCornwallTR8 4DYThe closing date for applications is midday on Thursday 10th December 2020. Interviews will be held week commencing 14 December 2020. ................
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