Job Description

[Pages:4]Job Description

Job Title: Health EnthusiastTM - Key Holder

Reports To: Store Manager

FLSA:

Non-exempt (hourly paid)

Job Summary:

The Key Holder position is responsible for providing an outstanding Branded Customer Experience (customer service) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Key Holder performs operational duties to run the retail store that includes opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues. The Key Holder represents the Vitamin Shoppe brand to our customers. Key Holders must be courteous, efficient, and able to hand sell to customers so that their needs and expectations are met or exceeded. This position supports the environment of health and wellness that the Vitamin Shoppe represents.

Essential Functions:

Establish, model, and reinforce the Branded Customer Experience (customer service) and hand selling technique. Use product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly serve customers, minimizing wait time. Coach and direct staff regarding model service, selling, and customer engagement behaviors.

Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.

Maintain a professional and courteous relationship with customers and coworkers that fosters a positive work environment and embraces diversity.

Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.

Lead and participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines.

 Protect and maintain company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts.

Oversee and perform regular maintenance; clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team.

Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, shocking shelves, pricing merchandise, cleaning fixtures and displaying product.

Aid the management team in the implementation of merchandising, promotional and operational standards. Perform category maintenance by rotating products according to the company's product rotation policy. Identify and document the return of damaged, discontinued or expired product. Aid in new store initiatives.

Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented.

Lead the store in the absence of the SM / ASM to include opening / closing, customer service and store maintenance (interior and exterior).

Operate the cash register and prepare customer transactions and receipts efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, opening and closing procedures and can balance the cash registers at the end of each shift or as scheduled. Adhere to and verifies bank deposit process.

Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email, is captured.

Adhere to personal appearance policy.

Adhere to assigned work schedule. Promptly clocks in/out and approves weekly timecard.

Follow management direction in completing other duties as required.

Other Functions:

1. Follow management direction in completing other duties as required. 2. Flexibility to work in another location depending on the company's

business needs.

Supervisory Responsibilities: (scope of the person's authority, including a list of jobs that

report to this job).

No direct supervisory responsibilities.

Essential Qualification: To perform this job successfully, an individual must be able to

perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Certification:

High School Diploma or GED or equivalent combination of experience and instruction. Supplement knowledge or education is preferred, but not required.

Required Knowledge:

Familiar with retail sales, merchandising programs, safety procedures and the competitive environment.

Passion for the health, fitness, and nutrition.

Experience Required: preferred.

1-3 years retail experience. Supervisory experience

Skill and Ability:

Strong interpersonal and public relations skills. Solid organizational and problem solving skills. Flexibility to work nights and weekends. Supervisory experience preferred. Computer skills.

Physical Demands/Work Environment (The physical demands and work environment

characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Finger Dexterity:

Using primarily just the fingers to make small movements such

as typing, picking up small objects, or pinching fingers together

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly

Hearing

Able to hear normal conversations and receive ordinary information

Standing: Walking:

For extended time periods. Especially for long distances.

Vision

Average, ordinary, visual acuity necessary to prepare and inspect documents

Physical Strength:

Exerts up to 40 lbs. occasionally and/or up to 10 lbs. frequently

Working Conditions (The working conditions described here are representative of those

that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Works in a normal retail store environment.

Mental Activities (The mental activities described here are representative of those that must

be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematics Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

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